Customer reviews from brother-usa.com
Brother - INKvestment Tank MFC-J5845DW XL Wireless Color All-In-One Inkjet Printer - White/Gray
Average customer rating
4.5
(269 Reviews)
Rating breakdown 269 reviews
5 Stars
191
4 Stars
47
3 Stars
14
2 Stars
9
1 Star
8
94%of customers recommend this product.
(
103 out of
110)
Customer Reviews for Brother - INKvestment Tank MFC-J5845DW XL Wireless Color All-In-One Inkjet Printer - White/Gray
Customer Rating
3
Professional looking copies from home
on February 2, 2023
Posted by: Gigi
from Alberta, Canada
Just like all Brother products that I have bought this one works great. Quick, quiet and professional looking copies.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, February 2, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. If you need any assistance, we would be glad to help you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Broken
on April 17, 2023
Posted by: Maggie
Top feeder doesn't work. Tried to get it fixed multiple times, but just kept getting directed to restart it and try again
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, April 17, 2023
We understand you're experiencing feeder issues with your Brother MFCJ5845DW machine. We'd like to help. Please contact our Customer Service department and we will work with you to resolve this issue. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
3
Not good for 2-sided printing
on June 2, 2023
Posted by: TheNit
from Canada
The print quality is good but I use 2-sided printing predominantly and for reason it takes forever to print the other side. It may be fast for single sided printing but 2-sided is slow.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, June 2, 2023
We understand you're experiencing slow printing issues with your Brother MFCJ5845DW machine. We'd like to help. Below is a FAQ that may help you with this issue:
https://help.brother-usa.com/app/answers/detail/a_id/155826
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
https://help.brother-usa.com/app/answers/detail/a_id/155826
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
I love my machine & want to replace the belt unit
on December 22, 2024
Posted by: Doctor M
from Jacksonville, FL
I love the machine. It scans wonderfully and printed nicely until a mishap. Due to my carelessness, I damaged the printer belt unit so the print is not as clear and crisp as when it was new. It seems easy enough to replace it but I am having trouble determining exactly which belt unit to purchase. BU 330CL seems popular but does not list my printer MFC-J5845DW as one of the printers. Can you send me the correct part number.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Owner
on March 7, 2025
Posted by: Owner
Scanning is great, but color printing isn't. Not vibrant and need to clean/refresh often.
Response from brother-usa.comBy Brother Customer Service, March 10, 2025
Thanks for taking the time to review your experience with the Brother MFCJ5845DW. We appreciate your feedback. I’m sorry to hear that you are having print quality issues with the Brother MFCJ5845DW. I sincerely apologize for any inconvenience this issue may have caused you. We can help with that.
NOTE: A deep cleaning of the print heads would be best to do next call a Initial Purge.
I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32502140001/workspaceContext/workspace/processedPrint/Answer/156365
If you still have difficulties please contact Brother Customer Service at:
https://www.brother-usa.com/support/MFCJ5845DW
NOTE: A deep cleaning of the print heads would be best to do next call a Initial Purge.
I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32502140001/workspaceContext/workspace/processedPrint/Answer/156365
If you still have difficulties please contact Brother Customer Service at:
https://www.brother-usa.com/support/MFCJ5845DW
Written by a customer while visiting brother-usa.com