Customer reviews from brother-usa.com
Brother - INKvestment Tank MFC-J5845DW XL Wireless Color All-In-One Inkjet Printer - White/Gray
Average customer rating
4.5
(267 Reviews)
Rating breakdown 267 reviews
5 Stars
190
4 Stars
47
3 Stars
13
2 Stars
9
1 Star
8
94%of customers recommend this product.
(
103 out of
110)
Customer Reviews for Brother - INKvestment Tank MFC-J5845DW XL Wireless Color All-In-One Inkjet Printer - White/Gray
Customer Rating
1
Horrific waste of money
on August 30, 2021
Posted by: Rover
from New London, CT
Tried to make this work for three years now, mostly to justify to my wife spending this much money on an inkjet. It won't do anything that I need it to do, although it's supposed to be able to. Tried to print ledger double-sided, sucks the paper in one way and pops the back panel out ejecting the paper and giving me a paper jam. Card stock will simply not feed from the paper tray, and from the manual feed tray just tells me to clean the rollers, and no support online for how to do that. Does at most five pages before spitting the rest out blank, making me try to figure out which ones I didn't get and feed them again. Can never seem to get the print heads entirely clean, going through six or seven cleaning cycles. I got better service out of printers that cost a third what this did. My second disappointment with Brother, I thought if I'd just spent for the high-end I'd be okay, but remain disappointed. Maybe for some basic print services it would be okay, but for anything special, e.g. anything for which you'd want to spend this much, it always frustrate me. Scanner was excellent.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, August 31, 2021
We are sorry that you are experiencing issues with your Brother MFCJ5845DW and we understand your disappointment. Feel to contact Brother customer service in order for us to assist you with your printing needs, We'd like to help. Contact us at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
4
Excellent product at a lower price than others
on April 15, 2022
Posted by: Termite from Branson
from Branson, MO
After several years my old printer of a different brand gave it up. I need to be able to print 11x17 so I am somewhat restricted. I have never used Brother printer before. The price seemed almost too good for what was offered, but the brand had good reviews so I gave it a try. I could not be more pleased. The quality of print is excellent and must say I love the larger ink capacity. I have used the printer for many purposes including photo paper and it is outstanding.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great printer, lots of apps & extras, high qual...
on November 2, 2018
Posted by: AshleyP567081
from Grain Valley, MO
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. The Brother MFC Ink Jet is overall a high quality, easy to use, multi-functional scanner, print, copy, fax machine. Features: The machine was a breeze to get setup - simply plug in, turn on and input WiFi info. The machine was up and running within minutes. The Brother MFC easily connected to phones & pc in our household and there was no problem getting items to print. Settings were easily changed (from double sided, color or black and white, number of copies, etc). The features I liked the best were the app based functions- I was able to scan and create PDFs, send info to my email AND apps like Evernote, Dropbox, etc. I scanned multi page documents and sent them as one file. I can`t emohasize enough: this machine is very user friendly! It has all the features of an office grade machine, but is highlyfunctional for personal use. Quality: the quality of the scan & copy features is above average. Documents were clear and crisp, images printed fine, colors were vibrant and the printing was heavy or too dark. I was pleased with the quality of both the printing and copying features of the machine.I did not have any issues with the machine at all- it is worth noting it is very heavy and a pretty large machine (however, I expected this for a print/copy/fax/scan).
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great speed and functionality
on November 5, 2018
Posted by: KristineK532196
from Minneapolis, MN
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. I haven`t upgraded my printer in years, so I was excited to try this one out. Was nervous to set it up since I`m terrible at that kind of thing like your technologically-challenged parents terrible but this was super easy. Straight out of the box and onto the shelf, and really clear/simple instructions to download the driver. No joke, start to finish in about five minutes.Considering everything it can do, the size is great. Though make sure you check the dimensions, since it`s still a printer/scanner/copier, and that adds up. I was really impressed by all the functionalities. You can scan documents in a couple different ways and/or print to a couple different trays (with a designated tray for envelopes), all super easy to customize with a small touch screen and keypad. It probably has more functions than I will end up using (does anyone fax anymore?), but I would rather have the option there just in case. What I really like is that all the options are very clear, and I don`t have to navigate a maze of menus to get what I want. Not bragging, but I figured how to scan an image directly to an open file on my computer in a couple seconds no physical connection needed and no need to enter any info :)The best part about this printer is its speed. Double-sided prints are done in less than half the time it takes the commercial-grade printer I use at the office. Scanning is crazy fast too (so fast I didn`t realize it was actually scanning at first), and the screen wakes up really quickly if it was asleep. No waiting around here!The biggest drawback I`ve noticed is that the quality of color prints. The images come out really crisp and the color fills in smoothly, but it is a bit diluted, and not the vibrant contrast I was hoping for. It still prints the true color, but it seems like it could go on a bit thicker. Nothing I would hesitate to use, but enough for even someone like me to notice if looking at it critically. I didn`t notice any of these issues with black/white prints.All in all, I strongly recommend for an all-in-one, very easy to use, and very fast printer/scanner/copier. If you are looking for a really high-quality colored print, like a commercial-grade brochure, I think investing in some better ink cartridges would do the trick, but I would make sure before you purchase! Very happy and excited to start using for larger projects.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
BEST printer out there!!!
on November 8, 2018
Posted by: JenniferK407779
from Victoria, MN
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. We have LOVED this Brother Inkjet printer!!! It can handle a large capacity, is quiet,and is compact enough and wireless that it doesn`t need to be out- so office stays uncluttered! Adore that the ink lasts a year, the scanner and copier resolution comes out very clear. The whole setup is easy and the printer is VERY user friendly!!! A MUST for any office!!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Fast and reliable
on February 24, 2019
Posted by: Peterthetrunk
from Maui, HI
I would give it 5 stars, if it would be easier to access certain features and/or turn others off.
Pros:
The Printer is on standby in a ver quiet mode. Once needed it prints within seconds.
The quality is excellent.1 Year ink supply in large cartridges is absolutely awesome.
Cons:
Certain features are very hard to figure out. 1)The unit prints both sides of a paper. I still don't know how to turn this off.
2) no matter how often I open the rear feeder, the unit always pulls paper from the lower tray.
Pros:
The Printer is on standby in a ver quiet mode. Once needed it prints within seconds.
The quality is excellent.1 Year ink supply in large cartridges is absolutely awesome.
Cons:
Certain features are very hard to figure out. 1)The unit prints both sides of a paper. I still don't know how to turn this off.
2) no matter how often I open the rear feeder, the unit always pulls paper from the lower tray.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
great features
on March 8, 2019
Posted by: Redfish
from CO
Really like this printer because of the many things it can do. It prints fast and I love that I don't have to buy ink every month with it. It came with a years supply of ink and hope that it lasts the year. Can't wait to make personalized cards with it. I have only had it a month so am still learning about it. So far, I love it!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Overall a very good all-in-one for the money.
on March 10, 2019
Posted by: Professor D
from NC
Overall, I am very glad we bought this printer. The positives include:
1. Whatever the ppm rating, this is one fast printer. No matter where we are in the house on the network, when we say print, the printer responds literally within a second. Once it starts printing, it is done in no time.
2. Although we haven't run a tremendous number of prints through it, I can already tell the ink consumption rate appears lower than our last printer, not a Brother. Every time we turned around the other was asking for ink.
3. Our last printer would go through some kind of exotic self calibration, cleaning, whatever cycle, and that could delay printing a single paragraph page literally one or two minutes. I have never seen this Brother hesitate.
4. The print quality has been great, and the few photos I have printed have been truly outstanding. Printing photos on Fine setting slows down the print, of course, but it is still perfectly acceptable.
5. The printer is simple to use and easy to switch between different paper types and sizes.
6. I love that this printer prints sideways. That brilliant engineering allows the printer depth to be significantly reduced, and it would seem to me to increase print speed.
1. Whatever the ppm rating, this is one fast printer. No matter where we are in the house on the network, when we say print, the printer responds literally within a second. Once it starts printing, it is done in no time.
2. Although we haven't run a tremendous number of prints through it, I can already tell the ink consumption rate appears lower than our last printer, not a Brother. Every time we turned around the other was asking for ink.
3. Our last printer would go through some kind of exotic self calibration, cleaning, whatever cycle, and that could delay printing a single paragraph page literally one or two minutes. I have never seen this Brother hesitate.
4. The print quality has been great, and the few photos I have printed have been truly outstanding. Printing photos on Fine setting slows down the print, of course, but it is still perfectly acceptable.
5. The printer is simple to use and easy to switch between different paper types and sizes.
6. I love that this printer prints sideways. That brilliant engineering allows the printer depth to be significantly reduced, and it would seem to me to increase print speed.
The Negatives:
1. We have had occasion to print a fair number of pages at a time (25 or more pages). Whenever we do, the printer is so fast that the pages get out of order. Each time we have attempted this, we have to unstack all the pages and rearrange them. This is very annoying and time consuming, especially if you don't happen to have page numbers printing at the time. This is my only significant complaint about this printer.
2. I would like to see a few additional features in operation. On my work printer (only slightly more expensive than this one) you can scan one side of a stack of double-sided pages, manually reverse them and scan the other side. The printer will then combine the images in any number of ways to print as you would like. It is completely possible this printer will do this and I don't know it.
3. There are printers that you can upload a number of pictures into the software and the software will arrange all the pictures into the least amount of paper once you specify the size of your photo paper. It then proceeds to print all of them with your approval. Sounds very handy.
1. We have had occasion to print a fair number of pages at a time (25 or more pages). Whenever we do, the printer is so fast that the pages get out of order. Each time we have attempted this, we have to unstack all the pages and rearrange them. This is very annoying and time consuming, especially if you don't happen to have page numbers printing at the time. This is my only significant complaint about this printer.
2. I would like to see a few additional features in operation. On my work printer (only slightly more expensive than this one) you can scan one side of a stack of double-sided pages, manually reverse them and scan the other side. The printer will then combine the images in any number of ways to print as you would like. It is completely possible this printer will do this and I don't know it.
3. There are printers that you can upload a number of pictures into the software and the software will arrange all the pictures into the least amount of paper once you specify the size of your photo paper. It then proceeds to print all of them with your approval. Sounds very handy.
If this printer didn't mix up that pages coming out, I would give it a 5 star rating, hands down.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com