Customer reviews from brother-usa.com
Brother - INKvestment Tank MFC-J5845DW XL Wireless Color All-In-One Inkjet Printer - White/Gray
Average customer rating
4.5
(267 Reviews)
Rating breakdown 267 reviews
5 Stars
190
4 Stars
47
3 Stars
13
2 Stars
9
1 Star
8
94%of customers recommend this product.
(
103 out of
110)
Customer Reviews for Brother - INKvestment Tank MFC-J5845DW XL Wireless Color All-In-One Inkjet Printer - White/Gray
Customer Rating
5
Great product
on October 2, 2020
Posted by: Desert
My printer broke down and Brother was great in solving my problem. They replaced my printer. Now I am very happy with my new printer.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Printer is a Lemon
on October 9, 2020
Posted by: Indy Girl
from Indianapolis, IN
Printer will not remain online with Windows 10 machines. I gave up on wi-fi and switched to wired connection, but still have issues. It is a frustrating effort to get anything to print or scan. Worst printer I have ever owned.
Response from brother-usa.comBy Brother, Customer Service, October 9, 2020
Hi, we understand you are experiencing an issue with your network connection with your Brother MFC-J5845DW and we understand your frustration. We'd like to help. Follow the steps in the link below to assist.
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj5845dw_us&faqid=faq00002806_010
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj5845dw_us&faqid=faq00002806_010
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
tom125
on October 30, 2020
Posted by: tom124
from Chicago, illinois
Great product out.of 5he box. Easy to operate and enough inl to handle almost a year or printing. Doing genealogy research and using a lot of ink. As wells paper, still going strong and never had any problems. Updates are easy. Could not be happier!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Reliable
on November 11, 2020
Posted by: adr1987
from Taylorsville, MS
I love the wireless feature. Being able to print direct from phone or tablet is a big plus for me. I've had mine for close to two years now and have had zero problems with it. I have nothing bad to say about it at all.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Inconsistent
on December 3, 2020
Posted by: CJB08
from Charlotte
Purchased only Brother for 15 years. Usually just grew out of them.. Never had this much trouble.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, December 17, 2020
We are sorry to hear that your experience with the Brother MFC-J5845DW has not been favorable so far and we'd like to help. If you continue to experience issues, please contact Brother Customer Service directly at https://www.brother-usa.com/support/mfcj5845dw
Written by a customer while visiting brother-usa.com
Customer Rating
2
prints good
on December 8, 2020
Posted by: booboo34
from Kansas
Had a few weeks and was using wifi to print and then it wouldn't work so I had to hard wire it so it would work. And there is nothing wrong with my wifi. It is still under warrant, but I didn't want to talk to somebody that I couldn't understand. And I don't have the orginal box it came in. Chances are you wouldn't replace it and way. Had the computer guy out to take a look and he thinks the wifi chip went bad.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, December 17, 2020
We are sorry to hear that you are experiencing connection issues with your Brother MFCJ5845DW. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Excellent Printer
on January 15, 2021
Posted by: SayHey24
from Columbia, MD
After extensive research and taking back two printers from other brands that malfunctioned after one day, this printer has been flawless. No paper jams. I really like the ability to scan to cloud services. Works well with all my devices Windows PC, MacBook, iPads and iPhones.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Why only 3 Stars
on February 12, 2021
Posted by: Dax1
from Florida
1st: Love this printer. However, I bought it because I have occasional FAXing.
I can not get the fax to work using line & phone inputs. Neither can Brother top tier support. Now they are blaming the phone company. My prior HP printers worked fine using the same line & phone inputs. Had I not like the printer main functions so much I would have knocked off more stars. Now when ever I have to fax, I have to lift the printer top and plug in the line, close the lid and configure it to fax. Not happy. 1st: Love this printer. However, I bought it because I have occasional FAXing.
I can not get the fax to work using line & phone inputs. Neither can Brother top tier support. Now they are blaming the phone company. My prior HP printers worked fine using the same line & phone inputs. Had I not like the printer main functions so much I would have knocked off more stars. Now when ever I have to fax, I have to lift the printer top and plug in the line, close the lid and configure it to fax. Not happy.
I can not get the fax to work using line & phone inputs. Neither can Brother top tier support. Now they are blaming the phone company. My prior HP printers worked fine using the same line & phone inputs. Had I not like the printer main functions so much I would have knocked off more stars. Now when ever I have to fax, I have to lift the printer top and plug in the line, close the lid and configure it to fax. Not happy. 1st: Love this printer. However, I bought it because I have occasional FAXing.
I can not get the fax to work using line & phone inputs. Neither can Brother top tier support. Now they are blaming the phone company. My prior HP printers worked fine using the same line & phone inputs. Had I not like the printer main functions so much I would have knocked off more stars. Now when ever I have to fax, I have to lift the printer top and plug in the line, close the lid and configure it to fax. Not happy.
Written by a customer while visiting brother-usa.com