Customer reviews from brother-usa.com
Brother - INKvestment Tank MFC-J6945DW Wireless Color All-In-One Inkjet Printer - White/Gray
Average customer rating
4.4
(196 Reviews)
Rating breakdown 196 reviews
5 Stars
133
4 Stars
28
3 Stars
21
2 Stars
6
1 Star
8
90%of customers recommend this product.
(
69 out of
77)
Customer Reviews for Brother - INKvestment Tank MFC-J6945DW Wireless Color All-In-One Inkjet Printer - White/Gray
Customer Rating
2
Bad Purchase!
on June 18, 2022
Posted by: Walter
from Westchester, NY
From the advertisement, I couldn't gauge the size. Upon arrival my wife and I were taken aback.Would have preferred a more compact machine. We kept it and started using it. From day one, it kept disconnecting the remote printing feature. Had to regularly reinstall the software. The fact that my wife and I only use the printer intermittently created another problem. Whenever we went to print, the quality was horrible. The text was so faded, one could hardly read it. To remedy the situation, we were required to run a head-cleaning process. Problem is that whenever we did this, the machine was consuming our supply of ink, which contradicted the promise of a long lasting ink supply based on the machine's technology. This was very frustrating, and led us to conclude that this was not a smart purchase. Wouldn't recommend it to friends and family.
Written by a customer while visiting brother-usa.com
Customer Rating
3
O Brother, Where Art Thou
on October 30, 2018
Posted by: KerryC858625
from Penn Valley, PA
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. I was excited to receive this printer to review. I thought, "Awesome! A brand new all-in-one to replace my six year old model! Surely it will be sharper, more compact, and better than mine." I was wrong. I am crushed to say this printer, the Brother MFC-J6945DW Inkjet printer, was really disappointing. Its print quality was weak. The pages I printed, both text and images, color and black & white, were soft-- fuzzy-- and were obviously printed on an inkjet. By contrast, my six year old inkjet prints crisp, clean text and pictures, to the point that I can`t discern that they were made on an inkjet. The photos I printed on this new Brother came out similarly unimpressive (and slowly, at that). They looked like they`d been printed on a home printer vs. professionally printed at a shop. My old printer makes nicer prints. Those two basic comparisons turned me off to this printer. Don`t get me wrong; it is a work horse. This printer will keep printing for almost a year with its long-lasting ink. There are two large paper trays and an additional paper loading tray at the back of the machine. I had no problem with its scanning capability and in fact, another good thing I`ll say about the Brother MFC-J6945DW is how large its scanning/copying field (the glass where you lay your things to copy) is. Alas, this is too big for my home office needs-- and in fact the entire printer looks like a dinosaur in size compared with other new multi-function printers I`ve checked out. It`s too big to be seamlessly incorporated into my home office, another big disappointment for me. For outstanding quality, I might be persuaded to make room. But for less than stellar output, I will keep looking. If moderate print quality but high capacity is in line with what you`re looking for, this printer may be the one for you. If you`re looking for something a bit sleeker with sharp print quality, keep looking.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Inconsistent
on July 26, 2019
Posted by: BeckyB
When the printer works it's fine. The problem is that its inconsistent and unpredictable. It can take forever to get updates. I have a lot to say to improve the user experience. But I need to get back to work. If anyone is listening contact me.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Nice features; if only they worked
on September 12, 2019
Posted by: BlueLu
from Portland, OR
Machine OK for basic letter size printing. But neither paper tray will "lock" into place for legal size paper; it just wants to either push forward to letter size or pull backward for 11x17 format. If it can be made to work, I'd probably love it, but I may be returning it.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Decent features, but not quite hitting the nark
on January 12, 2020
Posted by: HMD1
from East Windsor, NJ
The output quality is very good, more like a 4 star, but configuring and troubleshooting a definitely a 3. For example, I tried doing the emailing of docs to the printer, but it's confusing and I continuously receive a Recieving Error that has no details to help troubleshoot it (and an internet search for the error returns a lot of different ways to get this error).
The printer is pretty quiet, but it is rather large. It also gives the appearance of being much older since the only available color was the off-white.
The scan feature is good and produces nice images, but should offer additional and higher dpi. The surface area is nice and large. Admittedly, I haven't tried all the features, but the most important ones for me are the ones I've mentioned. Please don't think of me as some amateur user, I've been in IT for over 30 years and know how to troubleshoot hardware.
The printer is pretty quiet, but it is rather large. It also gives the appearance of being much older since the only available color was the off-white.
The scan feature is good and produces nice images, but should offer additional and higher dpi. The surface area is nice and large. Admittedly, I haven't tried all the features, but the most important ones for me are the ones I've mentioned. Please don't think of me as some amateur user, I've been in IT for over 30 years and know how to troubleshoot hardware.
I would recommend this to a friend!
Response from brother-usa.comBy Brother , Customer Service , January 29, 2020
Hi, We are glad to hear the MFC-J6945DW is a 4 star machine. We understand you are receiving a Receiving Error while trying to email. Please uninstall the printer from your computer and reinstall the drivers. Follow the instruction to resolve this issue: https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj6945dw_us_eu_as&faqid=faq00000071_008
Written by a customer while visiting brother-usa.com
Customer Rating
3
Disappointed!
on May 21, 2019
Posted by: UOFL
from Fort Lauderdale, FL
We made the mistake buying this printer for a small church business without asking referrals, it's not even a good option in the market for a small business purpose, so we are kind of stuck right now and having to pay too much money for ink, in less than 3 months we apparently used the offer for a year.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Hate it!
on October 16, 2020
Posted by: JanV
Support is slow, repeatedly have to renew the connection to my network, updates don’t happen. Piece of junk will not work on airprint. I’m going back to Canon.
Response from brother-usa.comBy Brother, Customer Service, October 23, 2020
Hi Jan,
I understand you are experiencing connection issues with your Brother MFC-J6945DW. We will be glad to assist you. Here is a link that may help with the connection.
https://help.brother-usa.com/app/answers/detail/a_id/73618
If the issue continues, please let us know by Customer Service Support.
https://www.brother-usa.com/contact-us
I understand you are experiencing connection issues with your Brother MFC-J6945DW. We will be glad to assist you. Here is a link that may help with the connection.
https://help.brother-usa.com/app/answers/detail/a_id/73618
If the issue continues, please let us know by Customer Service Support.
https://www.brother-usa.com/contact-us
Written by a customer while visiting brother-usa.com
Customer Rating
3
Don't like it.
on November 5, 2020
Posted by: Palacemanager
from Michigan
Bought this for our small business. It prints. Quality of print is fine. Everything else about it is cumbersome. It jams all the time. I'm used to the super easy interface of an HP printer. I will sell this and replace it with a comparable size HP!
Response from brother-usa.comBy Brother, Customer Service, November 5, 2020
Hi, we are sorry to hear the Brother MFC-J6945DW jams and we can understand your frustration. Paper jams can be caused if you are using the wrong paper type or if the paper is inserted in the tray incorrectly. We would love to hear from you with details to be able to get your machine up and running again. Our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com