Customer reviews from brother-usa.com
Brother - INKvestment Tank MFC-J6945DW Wireless Color All-In-One Inkjet Printer - White/Gray
Average customer rating
4.4
(196 Reviews)
Rating breakdown 196 reviews
5 Stars
133
4 Stars
28
3 Stars
21
2 Stars
6
1 Star
8
90%of customers recommend this product.
(
69 out of
77)
Customer Reviews for Brother - INKvestment Tank MFC-J6945DW Wireless Color All-In-One Inkjet Printer - White/Gray
Customer Rating
5
Solid performance
on September 28, 2020
Posted by: Albebe
from California
It's been the best printers I've owned in years! Never jams or fails
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great customer support
on September 29, 2020
Posted by: Kurt H
from Chicago IL
I was having trouble with the print heads my 6 month old MFC-J6945DW that I could not fix on my own. I engaged the Brother customer support twice. After the second call, the CS rep offered to send me a new unit. Very satisfied.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Total Workhorse
on October 11, 2020
Posted by: Khaosx7
from Oxford, NY
This is a great printer and scanner. Very few jams and the ink usage is not unreasonable.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Fantastic Except For One Huge Flaw
on October 12, 2020
Posted by: Anonymous
from Sarver, PA
Printing and scanning quality has been excellent. Ink consumption is very reasonable and economical. The trays are great. But there is something wrong with how it copies. Especially if you are trying to copy small items such as checks, the machine often decides on its own to rotate the image 90 degrees from how you want it, and there's nothing that you can do about it. We have contacted Brother's service department about it and after trying all sorts of re-sets, copy original placement experiments, etc., they told us that this is how it's supposed to function. We have to think that many other customers are just as inconvenienced by this "feature" as we are. We keep hoping for a software fix for this problem, it is a huge problem. There is nothing in the menu, and no way that you can position items on the screen, to avoid this awful phenomenon. This is our only complaint about an otherwise great machine, but for us it is a huge inconvenience.
Response from brother-usa.comBy Brother, Customer Service, October 13, 2020
Hi, we understand when copying a check, the Brother MFC-J6945DW rotates the image 90 degrees and this a function of the machine. We will be happy to forward the suggestion for future consideration. If we can be of any further assistance, please don't hesitate to contact us directly.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Works great!!
on December 1, 2020
Posted by: Chrism
from Boston mass
Love everything about it but finding replacement parts, I broke the out feed tray and can’t find a replacement
Written by a customer while visiting brother-usa.com
Customer Rating
5
Excellent All-in-One Printer
on December 10, 2020
Posted by: Dazza
from Florida, USA
I needed an all-in-one networked office printer that can print high quality but also has Ledger & Legal size printing capability from a tray instead of manual feed. This printer fitted the bill and also has a lower running cost than most for ink cartridges. After 6 months of constant use the printer has performed perfectly and not a single jam or mis-feed.
Written by a customer while visiting brother-usa.com
Customer Rating
2
The Drivers Suck
on December 29, 2020
Posted by: Anonymous
from Salt Lake City
This machine is a beautiful best with everything I want and need in a printer except
DRIVERS!
If you buy this machine because it is economical to use be prepared to waste a lot of ink, paper and time trying, and mostly failing, to get it to do what you want it to do if you are not printing from Word. If you are printing from a web page or an email for instance, the printer will not differentiate between letter and landscape mode. I just tried to print an email, selected letter orientation and it printed the top of the letter in landscape orientation on one sheet and lost the rest of it. The console on the machine asked me if I wanted to continue printing or some such. I said yes and got nothing. I switched the orientation and tried again and it printed nothing at all.
Response from brother-usa.comBy Customer Service, Customer Service, January 5, 2021
We understand you're experiencing multiple issues with your Brother MFCJ6945DW. We'd like to help.
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Economical to run
on February 21, 2021
Posted by: GJS1
from Honolulu, Hawaii
I used a previous model with similar features that lasted seven years. This model has the same features with improvements. So far, it has met my expectations.
Written by a customer while visiting brother-usa.com