Customer reviews from brother-usa.com
Brother - INKvestment Tank MFC-J6945DW Wireless Color All-In-One Inkjet Printer - White/Gray
Average customer rating
4.4
(196 Reviews)
Rating breakdown 196 reviews
5 Stars
133
4 Stars
28
3 Stars
21
2 Stars
6
1 Star
8
90%of customers recommend this product.
(
69 out of
77)
Customer Reviews for Brother - INKvestment Tank MFC-J6945DW Wireless Color All-In-One Inkjet Printer - White/Gray
Customer Rating
3
Good Printer/Scanner with Some Frustrations
on February 20, 2023
Posted by: Two Time Buyer
from Oklahoma City, OK
In general this is a good printer that prints high quality. I use it mainly for scanning and it is above average in that area as compared to my previous purchases. Ink life is great and Brother inks are tolerably priced.
The most frustrating thing about the scanner is the automatic edge cutoff when scanning from the glass. If you place the paper against the guide, where you would naturally place it, the scanner will cut off the top 4mm and 3mm off the edge. Why? So to get a full scan I have to place the 8.5inx11in sheet toward the middle of the glass and scan a ledger sized document then auto crop. Why not just make the guide in the correct place to have no cutoff? Perhaps I just don't understand how to use it.
The next most frustrating thing about the printer is the inability to print a return address closer than 0.5in from the edge of the envelope. I tape a piece of paper to the end of the envelop to trick the printer into printing at the edge of the envelope, 0.125in.
Features that I would love to see in the next model include:
The ability to change scan settings and add to the existing scan file. Currently you can only add pages to an existing, unsaved, scan if you use the same scanner settings. I would like to be able to change from two sided to one sided or from letter to ledger size without having to save the file, change the settings, and scan a new file.
The ability to narrow the single page feed to the size of a business card, or at least to the size of a standard personal check so that I could just load single checks in the manual feeder and print them out instead of having to purchase the, three checks to a page thing.
The most frustrating thing about the scanner is the automatic edge cutoff when scanning from the glass. If you place the paper against the guide, where you would naturally place it, the scanner will cut off the top 4mm and 3mm off the edge. Why? So to get a full scan I have to place the 8.5inx11in sheet toward the middle of the glass and scan a ledger sized document then auto crop. Why not just make the guide in the correct place to have no cutoff? Perhaps I just don't understand how to use it.
The next most frustrating thing about the printer is the inability to print a return address closer than 0.5in from the edge of the envelope. I tape a piece of paper to the end of the envelop to trick the printer into printing at the edge of the envelope, 0.125in.
Features that I would love to see in the next model include:
The ability to change scan settings and add to the existing scan file. Currently you can only add pages to an existing, unsaved, scan if you use the same scanner settings. I would like to be able to change from two sided to one sided or from letter to ledger size without having to save the file, change the settings, and scan a new file.
The ability to narrow the single page feed to the size of a business card, or at least to the size of a standard personal check so that I could just load single checks in the manual feeder and print them out instead of having to purchase the, three checks to a page thing.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, February 21, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having some issues with your Brother MFCJ6945DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
You are a valued customer to us. We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you at www.brother-usa.com/brother-support
You are a valued customer to us. We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you at www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
3
Scanner Fickle & Print Heads Gum Up
on March 2, 2023
Posted by: MJKM
from Edmonton, AB, Canada
Handy to have oversized image capability, however scanner is fickle. Sometimes scans as portrait, sometimes scans as landscape. There appears to be no apparent default. Print quality also suffers at times, as the print heads get gummed up frequently.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, March 3, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Paper Jam Refuses to Clear
on October 23, 2023
Posted by: H Cadman
Printer developed a paper jam which will no clear... No paper can be seen anywhere in the printer yet printer thinks there is paper jamming it and will not operate...
Response from brother-usa.comBy Brother Customer Service, October 24, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having jam issues with your Brother MFCJ6945DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Copying is Compromised
on February 22, 2025
Posted by: MP Singh
from WA
The copying function is severly compromised if not used frequently. I have to clean the print heads almost every time I use the copying function. The scanning function works very well.
Written by a customer while visiting brother-usa.com