Customer reviews from brother-usa.com
Brother - INKvestment Tank MFC-J6945DW Wireless Color All-In-One Inkjet Printer - White/Gray
Average customer rating
4.4
(196 Reviews)
Rating breakdown 196 reviews
5 Stars
133
4 Stars
28
3 Stars
21
2 Stars
6
1 Star
8
90%of customers recommend this product.
(
69 out of
77)
Customer Reviews for Brother - INKvestment Tank MFC-J6945DW Wireless Color All-In-One Inkjet Printer - White/Gray
Customer Rating
2
Prints Great...Poor conectivity
on July 14, 2020
Posted by: Anonymous
from CA
I am very disappointed with the connections, both USB and network with this printer, MFCJ6945DW. The print quality is great...when you actually can get it to print. Very disappointing for a "office quality" printer.
Response from brother-usa.comBy Brother, Customer Service, July 15, 2020
Hi, We understand you are experiencing connection issues with your Brother MFC-L6945DW and we can understand your disappointment. We'd like to help. Here are some important points to confirm before connecting your machine to the network.
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj6545dw_us&faqid=faq00002806_010
If you continue to have issues, our Brother Customer Support Team is available to assist you direct:
https://www.brother-usa.com/brother-support
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj6545dw_us&faqid=faq00002806_010
If you continue to have issues, our Brother Customer Support Team is available to assist you direct:
https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
3
Goes through printer cartridges too quickly!
on July 17, 2020
Posted by: RealtorGVP
from Garden Valley, ID
Goes through the ink faster than advertised. For a small business printer, with ink cartridges advertised to last a year, we go through the ink every 2.5 weeks. That’s a big difference. Otherwise it is working well
Response from brother-usa.comBy Brother, Customer Service, July 20, 2020
Hi, we are sorry that you are experiencing issues with ink running out so quickly with your Brother MFC-J6945DW understand your frustration. Review the link below to assist you.
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj6945dw_us_eu_as&faqid=faq00002475_001
If you continue to have issues, our Brother Customer Support Team is available to assist you direct:
https://www.brother-usa.com/brother-support
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj6945dw_us_eu_as&faqid=faq00002475_001
If you continue to have issues, our Brother Customer Support Team is available to assist you direct:
https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Very dependable...good quality...software works!
on July 17, 2020
Posted by: MrMelTpa
from Tampa, FL
I needed an 11x17 printer and scanner...this one does the job.
The document feeder also handles 11x17 and is a really useful one...does not misfeed on wrinkled pages or pages that were previously stapled. 2-sided printing, copying, and scanning. The only downside is it lacks an email link so I can send documents from remote locations to be printed at my office.
The document feeder also handles 11x17 and is a really useful one...does not misfeed on wrinkled pages or pages that were previously stapled. 2-sided printing, copying, and scanning. The only downside is it lacks an email link so I can send documents from remote locations to be printed at my office.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Saves Time
on August 3, 2020
Posted by: Rob77
from Honolulu
The single pass in scanning speeds up jobs. And is quiet.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Easy to use after setting up the first time
on August 3, 2020
Posted by: CSLGC
from Cincinnati
It's been easy to use and seems intuitive. Everything has been good and haven't had any problems in the first few months.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Many weeks of checking daily for stock
on August 11, 2020
Posted by: Ms Wiz
from Spotsylvania, VA
Well Worth It. Love it and the money it's saving me.
Written by a customer while visiting brother-usa.com
Customer Rating
3
One annoying feature, onelarge problem
on August 13, 2020
Posted by: WayneH
from Phoenix, AZ
I've had this just about a year, using it primarily to print large envelopes with postage, and occasional photo printing. The energy saving feature keeps turning the machine off, and I haven't found a way to deactivate it. Recently the print quality turned atrocious, and multiple head cleanings didn't solve the problem. Several dozen expensive 100% cotton envelopes later, after about the 15th cleaning using tons of ink and shopping for new printers, it seems to be printing normally again. Whatever happened to replaceable print heads?
Response from brother-usa.comBy Brother, Customer Service, August 14, 2020
Hi, we understand you experiencing some issues with your Brother MFC-L6945DW and we understand your frustration. We'd like to help. Below are some FAQ's that can assist you.
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj6945dw_us_eu_as&faqid=faq00100216_517
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj6945dw_us_eu_as&faqid=faq00000259_031
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj6945dw_us_eu_as&faqid=faq00002531_508
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj6945dw_us_eu_as&faqid=faq00100216_517
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj6945dw_us_eu_as&faqid=faq00000259_031
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj6945dw_us_eu_as&faqid=faq00002531_508
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Very good machine
on August 16, 2020
Posted by: Luis12
from Orlando, FL
I really have no issues with the machine up to this point. I don't see how the black ink is going to last for a year as probably claimed. I just bought it in June - July and the black ink level is significantly down.
Written by a customer while visiting brother-usa.com