Customer reviews from brother-usa.com
Brother - ADS-1250W Wireless Compact Desktop Scanner - White
Average customer rating
3.8
(50 Reviews)
Rating breakdown 50 reviews
5 Stars
21
4 Stars
15
3 Stars
4
2 Stars
1
1 Star
9
92%of customers recommend this product.
(
12 out of
13)
Customer Reviews for Brother - ADS-1250W Wireless Compact Desktop Scanner - White
Customer Rating
5
Very Happy!
on April 5, 2021
Posted by: LJ98
from Louisiana
I am very happy with this scanner. I was a bit concerned due to some negative reviews. I did have a cord and that helped with the installation. Other than that the software add-ons and the scanner have been amazing! I use it daily and haven't had any issues.
I would recommend.
I would recommend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
As advertised and easy to use
on April 5, 2021
Posted by: CharlieS
from Troy, NY
Network connection a little tricky, especially when main network is changed and IP assignment gets changed. Once set up, works like a charm. Also easy when using USB.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Efficient & Productive
on March 25, 2021
Posted by: Mark
from Mountain House CA
If you are on the go like I am and need to copy a bunch of documents or just a few, this is the scanner you cannot do without. It's portable and efficient. Scan a few the battery power will be there, scan a whole lot plug it in and you can scan the whole day, its just an exaggeration but you can. Another feature which I like is the duplex capability. It can do all that in one pass! And by the way did I mention the speed? You will love the ADS-1250W.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Doesn't really work.
on March 7, 2021
Posted by: JKHamlin
from Missouri
I'd rate this 5 stars if it didn't have so many problems. When it works, it works great. I've bought three of these and each one has its own unique stubbornness, mostly during setup. I expect much more out of a company like Brother. They need to return to a simpler setup process. Oh, they THINK they've simplified it, but all they've done is make it quirky and unable to work with may setups. For instance, if your computer runs on 5G Wifi, it complicates things because this scanner only runs on 2.4. But also, there are dummy buttons on the scanner to try to control it, not anything that makes any sense or has any actual use. The documentation is poor, with at least five pages of safety information and only a page of directions for setup and use. Access to manufacturer tech support is very limited. You can do better than this, Brother, and you should!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Wont work
on February 21, 2021
Posted by: ef13
Tried setting up and installing several times. Could never get it to work. Wasted 2 days trying to get it setup with no success.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, February 23, 2021
We are sorry to hear that you are experiencing issues setting up the Brother ADS-1250W scanner in your computer and we'd like to help. If the problem persists, feel free to contact Brother Customer Service directly at https://www.brother-usa.com/support/ads1250w
Written by a customer while visiting brother-usa.com
Customer Rating
1
Never worked
on February 11, 2021
Posted by: Disappointed
from Syracuse, NY
I spent 6 hours on my computer trying the download the required BR software but their website never allowed me to do so. I spent 2 hours with one of their Tech experts one the phone with me, and he was unable to help me either. I am a very experienced computer user and have a iMac and MacBook Pro computers. I sent back this scanner and got an Epson scanner instead. It took me 10 minutes to download all drivers and software needed and scan 4 documents with this Epson unit from the moment I took it out of the box!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Excellent Product. Could use a tray.
on February 7, 2021
Posted by: Dracaena13
from Lewisburg, PA
I had to scan literally hundreds of family photos, and this machine made it a breeze. Just wish it had a tray to catch them all as they came out of the scanner.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Could use a tray
on January 31, 2021
Posted by: George VA
from McLean VA
The scanner is first rate. My only critique is that Brother should figure out how to add a tray that will catch scanned pages as they are scanned. Something that will pull out of the bottom makes sense.
Written by a customer while visiting brother-usa.com