Customer reviews from brother-usa.com
Brother - ADS-1250W Wireless Compact Desktop Scanner - White
Average customer rating
3.8
(50 Reviews)
Rating breakdown 50 reviews
5 Stars
21
4 Stars
15
3 Stars
4
2 Stars
1
1 Star
9
92%of customers recommend this product.
(
12 out of
13)
Customer Reviews for Brother - ADS-1250W Wireless Compact Desktop Scanner - White
Customer Rating
3
Missing cable problem @
on August 25, 2023
Posted by: Sonya
from Wilmington NC
The scanner is fine but you need to include the cable needed to make it work. It was hard to find.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, August 28, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future.
Written by a customer while visiting brother-usa.com
Customer Rating
2
scanner lacking functions
on July 29, 2023
Posted by: richard
I found a few issues with this scanner. You can not save the scan and save as a PDF. It also can not save multiple pages as one file. Each page has to be saved individually.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, July 31, 2023
We understand you're experiencing PDF scanning issues with your Brother ADS1250W machine. We'd like to help. Below is a FAQ that may help you with this issue:
https://help.brother-usa.com/app/answers/detail/a_id/159883
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
https://help.brother-usa.com/app/answers/detail/a_id/159883
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great purchase
on March 28, 2023
Posted by: Malissa G
from Oklahoma
This is a wonderful machine that does exactly what it is designed to do. The only thing that I would like to have seen is a possible pull out tray in the front to catch papers as they go through. I do realize that there just really is not room for it.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great scanner
on November 14, 2022
Posted by: Jane M
Great little scanner. Easy to use. Simple to understand.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Not what I expected or needed
on November 2, 2022
Posted by: Marianne
from Kelowna, BC, Canada
The scanner itself is fine but it does not have the supporting software to enable me to use it for the purpose for which I purchased it. It is basically useless for what I need it to do.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, November 3, 2022
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
4
Cool little scanner
on October 15, 2022
Posted by: Debra
from Idaho
Cool little scanner. It does a great job, but it is easy to not get the papers just right and have it scan crooked. I would also like to find out if I can go straight from my scanner to my printer.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Not as advertised
on September 24, 2022
Posted by: Georga
from Garretson SD
[This review was collected as part of a promotion.] I purchased with a 30 return...I am returning the scanner. I found it time consuming to get it to operate properly, Some times it worked.. some times it just crumpled the receipts
I dont have time to play with my food...so I will not play with this scanner I have had other Brother products that perform excently....I hope that this is an exception
I dont have time to play with my food...so I will not play with this scanner I have had other Brother products that perform excently....I hope that this is an exception
Written by a customer while visiting brother-usa.com
Customer Rating
5
ADS 1250W review
on June 11, 2022
Posted by: Beat2223
from Chicago, Il
I love the Ads1250W. I wish software updates for Mac were better and the paper guides should be more sturdy.
Written by a customer while visiting brother-usa.com