Customer reviews from brother-usa.com
Brother - ADS-1250W Wireless Compact Desktop Scanner - White
Average customer rating
3.8
(50 Reviews)
Rating breakdown 50 reviews
5 Stars
21
4 Stars
15
3 Stars
4
2 Stars
1
1 Star
9
92%of customers recommend this product.
(
12 out of
13)
Customer Reviews for Brother - ADS-1250W Wireless Compact Desktop Scanner - White
Customer Rating
5
Having fun
on March 5, 2020
Posted by: DotMc
from Vernon, CT
So far have only used the scanner a few times in the office - and I'm having fun with it. I can't get over how fast it zips the document out and onto my computer. Then sending the document on in and e-mail or just saving it to the desktop is so easy. Much easier then our last scanner. This one is very user friendly.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Good product
on March 9, 2020
Posted by: codeguy
from Ohio
This is a very good product. It scans very easy and does a great job. The only issue I had was it did not come with the USB cable and you can not set it up wireless without one. Other than that, great product
Written by a customer while visiting brother-usa.com
Customer Rating
5
Extremely fast, reliable
on May 1, 2020
Posted by: Me10305
from NYC area
Very fast scanning and takes a great deal of paper without jamming. Very compact as well. A little difficult setting up, however, was able to chat with a tech and solved in no time.
Written by a customer while visiting brother-usa.com
Customer Rating
5
FANTASTIC ITEM!
on May 6, 2020
Posted by: Emilia
from Bouga
I use it daily for my business, it really makes time fly `cause its really fast!!!
Written by a customer while visiting brother-usa.com
Customer Rating
1
didnt work well at all
on November 4, 2020
Posted by: crown
from baltimore md
The scanner was returned - it was not recognized by the computer even when it was connected
Written by a customer while visiting brother-usa.com
Customer Rating
1
Wont work
on February 21, 2021
Posted by: ef13
Tried setting up and installing several times. Could never get it to work. Wasted 2 days trying to get it setup with no success.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, February 23, 2021
We are sorry to hear that you are experiencing issues setting up the Brother ADS-1250W scanner in your computer and we'd like to help. If the problem persists, feel free to contact Brother Customer Service directly at https://www.brother-usa.com/support/ads1250w
Written by a customer while visiting brother-usa.com
Customer Rating
1
Doesn't really work.
on March 7, 2021
Posted by: JKHamlin
from Missouri
I'd rate this 5 stars if it didn't have so many problems. When it works, it works great. I've bought three of these and each one has its own unique stubbornness, mostly during setup. I expect much more out of a company like Brother. They need to return to a simpler setup process. Oh, they THINK they've simplified it, but all they've done is make it quirky and unable to work with may setups. For instance, if your computer runs on 5G Wifi, it complicates things because this scanner only runs on 2.4. But also, there are dummy buttons on the scanner to try to control it, not anything that makes any sense or has any actual use. The documentation is poor, with at least five pages of safety information and only a page of directions for setup and use. Access to manufacturer tech support is very limited. You can do better than this, Brother, and you should!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Very Difficult To Setup!
on July 3, 2021
Posted by: Larry
from Bellevue, NE
So far I have not been able to get this scanner set up on my laptop or on my WiFi network. When I try to download the software and drivers on my laptop I keep getting the message that one of the files may be harmful to my computer. When I try to install this on my WiFi network it will not connect. This has been truly disappointing.
Response from brother-usa.comBy Brother Customer Service., Brother Customer Service., July 6, 2021
We are sorry that you are experiencing connection issues with your Brother ADS1250W machine and we understand your disappointment. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com