Customer reviews from philips.com
Saeco - XELSIS METAL FRONT, SM7684/04 - Titanium
Average customer rating
4.5
(113 Reviews)
Rating breakdown 113 reviews
5 Stars
80
4 Stars
22
3 Stars
5
2 Stars
3
1 Star
3
93%of customers recommend this product.
(
95 out of
102)
Customer Reviews for Saeco - XELSIS METAL FRONT, SM7684/04 - Titanium
Customer Rating
1
Not the best choice for a super automatic :(
on March 29, 2021
Posted by: John doe
I don’t live this product long term or short for that matter. Not worthwhile to be honest, to many little things that need improvement.(more than a few flaws)
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, March 30, 2021
Hi there, thank you for sharing your review with us here.
We're sorry to hear your espresso machine hasn't lived up to your expectations, and we can imagine this is not ideal. Please know that we'd be happy to see how we could improve this experience for you.
You can get in touch via Facebook or Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
We're sorry to hear your espresso machine hasn't lived up to your expectations, and we can imagine this is not ideal. Please know that we'd be happy to see how we could improve this experience for you.
You can get in touch via Facebook or Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
3
Good but ground coffee function doesn't work
on September 4, 2021
Posted by: CoffeeLover01
Gender:Female
The coffee tastes definitely better than the 3200 series. However, the ground coffee only works when the brew group is supper clean. I tried to clean the whole brew group then make coffee with pre ground. Then it worked for one time and stopped working. I wasted a lot of pre ground coffee because it kept cancelling to making coffee. Like everyone mentioned, the milk based drinks are not as hot as black coffee, but it's alright.
Response from philips.comBy Philips Consumer Care, September 7, 2021
Hi there, and thanks for taking your time to leave a review. We're glad to hear that your coffee now tastes better. However, your full satisfaction as a consumer is very important to us, and we would like to find out how we can improve your experience to a 5* one. We invite you to have a chat with us on one of our social media channels on Facebook (http://www.facebook.com/Philips) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
5
We dialed in the beans, machine brings the mag
on January 1, 2020
Posted by: Anonymous
Gender:Male
So many features :
Quiet grinder
Pulls a great shot
So many options for drinks
Very Hot drinks!
Super easy maintenance
Pulls a great shot
So many options for drinks
Very Hot drinks!
Super easy maintenance
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Exceeded expectations!
on March 16, 2020
Posted by: Deadskinfan
Gender:Male
I am a tough person to please when it comes to appliances. This new Philips Saeco Xelsis (SM7684) is an elegantly machine that delivers. Right out of the box it was so easy to setup and start providing great tasting results. The quick start card walked me easily through the process and even the milk system was a breeze. The touch screen was easy to read and icons placed in a way that fat fingers did not overlap functions and got me a great espresso in seconds. With other coffee lovers in the house, I love the customization of profiles and being able to set more than one aspect on a single screen is really quick and easy. The personal variables on each drink are great. I read some other reviews before getting my machine and they complained about temps not being hot enough; I did not find any problem in getting the desired results. Having used prior Saeco manual and super auto machines, I was waiting to see what was new. I wasn’t disappointed. It is quieter in grinding and certainly seems to heat up faster. I also liked the greater range on the brew head height adjustment. Its footprint is very acceptable for a fully automatic. It easily slid under my cabinets (lighter in overall weight than prior models) with only the bean access requiring it to be moved out. The self cleaning milk system is great and the round container takes up much less pace in my fridge than prior models; it is also easier to clean! If I had one downside, it was working my way through setting the water hardness test and settings; that was the only time I opened the actual operating manual. I guess the folks at Philips really have stepped up Saeco’s game.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Great reliable and versatile machine
on March 19, 2020
Posted by: TheRealClem
Gender:Male
This is our third fully automatic and the second Saeco. We have been using our new machine for about a year now, without any issues whatsoever. The degree of customization of your drinks feels a bit overwhelming at first (just go with the many preprogrammed drinks), but you get the hang of it quickly. Make it hotter, add more coffee, water, or milk. Adjust the total quantity. All easy. Saving your favorite drinks under one of multiple users is super useful. We all use that all the time - and know to pick each other’s drink choices as well.
The one issue we see is that the machine goes through water rather quickly with things like it’s automatic pre- and post-rinse cycles (that we wouldn’t want to miss). It would be GREAT if Phillips sold an option to insert something instead of the water tank that can be plumbed into the water main.
The other thing to watch out for is the collection tray. With all the rinse cycles it fills quickly and, once fairly full, it is a tricky balancing act to remove and empty it without spilling. There is a red warning on that floats up. Do not ignore that. Our previous Saeco had the same but water usually evaporated faster than it gathered. That is definitely not the case with our new machine. Here, too, it would be great to have the option to purchase a tray that can be plumbed into a water drain.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Personal at Home Barista
on December 27, 2019
Posted by: dbrodeur77
Gender:Male
We have considered buying an automatic expresso machine for the past few years after spending about 2k a year on specialty coffees. My brother owns both the Pico Barista and Xelsis which I have enjoyed at his place. He is loyal to the Saeco brand and is a stickler for quality products. This has for turned out to be a cost effective and convenient purchase. We love it and it is paying for itself with the extended warranty for registering it online.
Pros: ease of use, cost effective, beautiful design, touch screen
Cons: stand alone milk container, could be a little warmer
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Fantastic coffee, easy to set up and use
on January 26, 2021
Posted by: Bird60
Gender:Male
My household is extremely happy with this machine. We all have very different preferences, and haven been using a manual espresso machine for the past 10+ years. This machine is amazing, from a simple black cup of coffee to a fancy layered milk drink. We use medium roast beans and 2% milk for perfect results. For flavor, we add a little to the cup before starting and give it a stir with a battery powered mini-froth-wand while it is pouring.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Incredible Quality
on June 25, 2021
Posted by: JB1970
Gender:Male
I debated getting a super-automatic for a long time, because I am a bit of a snob with my coffee, and thought the quality would suffer from a fully automatic machine. I decided to give it a try since life is busy, and weighing beans, grinding, washing everything after, just honestly was a pain when I'm so busy.
Wow! What a surprise! I was shocked at the quality of the coffee, espresso, Cappuccinos, and all the other drinks I have made. I did a side by side coffee test with my manual process, and honestly.....the Xelsis is just as good.
Obviously I'm using good quality beans for great flavor.
I was a bit concerned about all the reviews saying the coffee is not hot? I have not encountered that at all. Quite the opposite, my coffee comes out very hot! Sometimes I warm my cup before and sometimes I don't. The only difference is the coffee stays hot longer with the warmed cup. But if you are concerned about the temperature, don't be.
The machine is a breeze to clean!!!
All in all, I love it!!!
I would recommend this to a friend!
Written by a customer while visiting philips.com