Customer reviews from philips.com
Saeco - XELSIS METAL FRONT, SM7684/04 - Titanium
Average customer rating
4.5
(113 Reviews)
Rating breakdown 113 reviews
5 Stars
80
4 Stars
22
3 Stars
5
2 Stars
3
1 Star
3
93%of customers recommend this product.
(
95 out of
102)
Customer Reviews for Saeco - XELSIS METAL FRONT, SM7684/04 - Titanium
Customer Rating
5
The best! Fully automatic with precise controls!
on November 30, 2021
Posted by: hipertec
Gender:Male
Was hesitant to buy just an expensive machine but when I got it, its amazing! We now can press a few buttons and customize each of our drinks to our preference!
Everyone in my family use this espresso/coffee machine everyday. The best.
Everyone in my family use this espresso/coffee machine everyday. The best.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Love this machine!
on February 7, 2022
Posted by: coffee snob
Gender:Male
[This review was collected as part of a promotion.] Makes a great cup of coffee, latte's are fabulous and the other drinks are fun. I like the ability to modify to my liking and store my preferences. The user interface is soooo intuitive I have never even looked at the manual. The real key for me is will it last? They are expensive and will be worth it if I get several years out of it.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Fantastic so far
on February 7, 2022
Posted by: Coffeemonster63
Gender:Male
[This review was collected as part of a promotion.] Have had our Xelsis in service for about six weeks now and we are really enjoying it. The variety of drinks and the customization available using the equalizer are great features. If it proves to be reliable we will be very happy customers.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Fantastic machine
on February 9, 2022
Posted by: MKI21
Gender:Male
[This review was collected as part of a promotion.] Machine works as advertised. Wonderful espresso, foam is hot and well formed. Overall extremely happy. Would purchase again.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Easy to use, great quality
on February 9, 2022
Posted by: HDboy
Gender:Male
[This review was collected as part of a promotion.] Easy to use, great coffee, low maintenance required, good personnalization possible
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Arlo1
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I only gave it a 4 because the grinder stopped working on personalized settings. Had to reset it and it worked. Then stopped again. Had to send it back.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: JoePSL
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The coffee is NEVER HOT ENOUGH not even the expresso. The cappuccino sometimes doesn’t grind the beans so water comes out I have to stand there. The coffee looks and tastes great but I use expensive beans!
Response from philips.comBy Philips Home Living Team, January 9, 2024
Hi Joe,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our SAECO Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it.
At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your SAECO product handy so that we can better assist you.
833-737-1212 Monday -Friday 8:00 AM -6:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.
Hi Joe,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our SAECO Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it.
At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your SAECO product handy so that we can better assist you.
833-737-1212 Monday -Friday 8:00 AM -6:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.
Written by a customer while visiting philips.com
Customer Rating
1
Disapointed
on January 15, 2021
Posted by: Plano
Gender:Male
I bought the xelsis as a Christmas gift for my wife. Unfortunately we are very disappointed with it.
We use the highest temp setting but still the coffe is barely luke warm. My wife uses our old machine to brew her coffee then the Xelsls to make froth. I usually microwave my cup after using the Xselsis.
We use the highest temp setting but still the coffe is barely luke warm. My wife uses our old machine to brew her coffee then the Xelsls to make froth. I usually microwave my cup after using the Xselsis.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 18, 2021
Hi ,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our SAECO Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your SAECO product handy so that we can better assist you.
1-800-933-7876
Monday - Friday 8:00 AM - 8:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.
Regards,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our SAECO Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your SAECO product handy so that we can better assist you.
1-800-933-7876
Monday - Friday 8:00 AM - 8:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.
Regards,
Written by a customer while visiting philips.com