Customer reviews from philips.com
Saeco - PicoBaristo Milk Carafe Super Automatic Espresso Machine, Stainless Steel - Black/Silver
Average customer rating
4.4
(61 Reviews)
Rating breakdown 61 reviews
5 Stars
41
4 Stars
10
3 Stars
6
2 Stars
1
1 Star
3
83%of customers recommend this product.
(
48 out of
58)
Customer Reviews for Saeco - PicoBaristo Milk Carafe Super Automatic Espresso Machine, Stainless Steel - Black/Silver
Customer Rating
5
Really Easy to Use and Produces an Excellent Latte
on November 1, 2017
Posted by: Panchocisco
Gender:Female
Verified Purchase:Yes
We had a Jura semi automatic espresso maker for years but this is far and away much easier to use.
The milk foam/froth produced by the Pico Barista beats the best barista pulled latte.
Easy clean-up and maintenance.
What's not to love?
Pros: great milk frothing
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: JAVA
Gender:Male
Verified Purchase:Yes
This coffee machine makes an expert out of everyone, it can make perfect tasting espresso and so much more. It can be programmed to suit your taste and completely automatic.
Cons: needs a lotof tender care
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: MishG
Gender:Female
Verified Purchase:Yes
The coffee drinks produced by this machine are nothing short of spectacular! In fact, I can’t even stand to drink the coffee that is served at work for free anymore (and free is a big draw for me). We LOVE this machine. The only downside is the ongoing maintenance, but even that really isn’t that big of a deal in the bigger picture. You have to take apart the milk carafe and clean it weekly as well as rinse the brew group weekly. There is also a monthly maintenance procedure that is time consuming. I will say that I wish I could put the brew group in the dishwasher, but other than that, not too much hassle. I will reiterate that the the coffee produced by this machine makes any maintenance required worth it. I perform the maintenance happily, knowing I get to enjoy a perfect cappuccino or espresso lungo whenever I want at the touch of a button. Pricey but worth it if you love coffee.
Pros: amazing coffee, sleek design, compact
Cons: maintenance procedure time consuming
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Saeco PicoBaristo
on December 18, 2017
Posted by: Jcunni8010
Gender:Male
[This review was collected as part of a promotion.] The ease of use right out of the box was surprisingly simple. One criteria critical to me is a hot cup of coffee and I was really impressed with just how hot it gets. I’ve had the machine now for only one week, but have tried almost every option of drink and all have been outstanding and so simple to make. I would highly recommend this machine!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: RoyM
Gender:Male
Verified Purchase:Yes
Saeco PicoBaristo Super-automatic espresso machine HD8927/47 is an easy to use machine and offers many options at a press of a button. The espresso and lattes taste very good and many of my family and friends also enjoyed the flavour of the espressos.
The cleaning of the machine is relatively easy, but needs to done after each use.
Pros: great flavour espresso and latte.
Cons: the espresso temp. can be hotter
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
Lacks polish of premium machine
on March 19, 2019
Posted by: Nupraptor
Gender:Male
Have had this machine for 6 months now. It brews decent a decent coffee/latte/cappuccino but has several design flaws. Firstly, after using the milk carafe it gives you a several second window to use the cleaning feature. If you miss that window there is no way to ask for it again other than using the carafe again. Secondly, when it runs out of water, it just brews a smaller drink....then tells you its out of water...and if you used the carafe, it wont let you use the cleaning cycle. This machine is too expensive for such common design flaws that would be easy fixes.
Pros: fair coffee machine
Cons: multiple design flaws
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: skisoccerref
Gender:Male
Verified Purchase:Yes
what would move this to a five star is the milk and coffee downspouts are a bit awkward. You have to be very selective on the size of the cup to ensure the milk and coffee end up in the cup.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Heater died shortly after purchase
on January 3, 2021
Posted by: VanCity20
Gender:Male
The machine made great coffee (espresso, cafe crema, cappuccino etc) as one would expect from an expensive small kitchen appliance. It was slightly noisy, excluding the grinding process which one expects some sounds. We made an average of 4-6 beverages per day max, some days none. These were usually the cafe crema or espresso. However it stopped working relatively shortly after purchase. The heating unit stopped working and red screen appeared.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 21, 2021
Hi there,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our SAECO Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your SAECO product handy so that we can better assist you.
You can find the right contact details on our website. Our team is available on Monday - Friday 8:00 AM - 8:00 PM EST (Excluding Major Holidays).
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our SAECO Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your SAECO product handy so that we can better assist you.
You can find the right contact details on our website. Our team is available on Monday - Friday 8:00 AM - 8:00 PM EST (Excluding Major Holidays).
We look forward to hearing from you.
Written by a customer while visiting philips.com