Customer reviews from philips.com
Saeco - PicoBaristo Milk Carafe Super Automatic Espresso Machine, Stainless Steel - Black/Silver
Average customer rating
4.4
(61 Reviews)
Rating breakdown 61 reviews
5 Stars
41
4 Stars
10
3 Stars
6
2 Stars
1
1 Star
3
83%of customers recommend this product.
(
48 out of
58)
Customer Reviews for Saeco - PicoBaristo Milk Carafe Super Automatic Espresso Machine, Stainless Steel - Black/Silver
Customer Rating
1
Poor quality beverages. High-maintenance.
on March 1, 2020
Posted by: mthwrd
Gender:Male
The milk comes out watery. The machine is high-maintenance. The build quality is so-so.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, March 3, 2020
Hi there, thank you for your review. We regret to hear that you were not satisfied with the Saeco Espresso Machine. If you have any questions about this product, please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://philips.to/fb247), and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
3
This product doesn't meet my expectations
on March 19, 2020
Posted by: Zelda zoo1
Gender:Female
I chose this machine because I had such wonderful luck with the Saeco Magic Comfort coffee maker I had for almost 20 years. When it no longer could be revived I bought the Pico to accommodate the much smaller kitchen I now enjoy. This machine is OK; but it is very "needy". The water container is so small; the drip tray needs constant emptying; and the frother has been impossible to use for goof cappucino. I guess my expectations were too high. At the price I paid, I expected it to perform to my high expectation level.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
3
Makes excellent coffee
on November 6, 2020
Posted by: Anonymous
Gender:Female
This Barista makes really good coffee... However, this machine needs mechanical refining... Water shoots out during beginning phase of milk steaming process. Very inconvenient and messy. Also when making cappuccino or expresso after pressing automatic feature water drips into cup before coffee. Really messy. You always need small cup to catch initial splatter of water when making coffee or milk. At this price point, I should not have to work so hard to make my coffee.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, December 29, 2020
Hey Nina,
Thank you for writing your review. We're glad to hear you like the coffee! That's great for those Monday mornings. We also want to thank you for providing us with useful feedback and understand it is inconvenient for you. We would like to check it for you. Therefore we'd like to invite you to reach out to our social media team at either Facebook or Twitter (@PhilipsCare). Our collegues will be happy to look into it for you. We hope to hear from you!
Thank you for writing your review. We're glad to hear you like the coffee! That's great for those Monday mornings. We also want to thank you for providing us with useful feedback and understand it is inconvenient for you. We would like to check it for you. Therefore we'd like to invite you to reach out to our social media team at either Facebook or Twitter (@PhilipsCare). Our collegues will be happy to look into it for you. We hope to hear from you!
Written by a customer while visiting philips.com
Posted by: FlyGuyTX
Gender:Male
Verified Purchase:Yes
We have eyed another brand of automated expresso machine for years. I was fortunate to walk into Williams Sonoma a month ago, when this was on sale. The salesperson was an expert on these machines. Once he explained the removable brew system to me, I knew that I could not miss the sale.
The YouTube on setting it up made it very easy. Once a week I clean it inside and out. It works flawlessly. My family can all use it as the automation makes it easy.
The milk carafe is the real magic, as you always have cold milk at the ready to plug into the machine and make a perfect latte or cappucino.
Great machine!
The YouTube on setting it up made it very easy. Once a week I clean it inside and out. It works flawlessly. My family can all use it as the automation makes it easy.
The milk carafe is the real magic, as you always have cold milk at the ready to plug into the machine and make a perfect latte or cappucino.
Great machine!
Pros: removable brewing unit for cleaning, milk carafe and steamer
Cons: so easy you will become addicted
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Rkk1234
Gender:Female
Verified Purchase:Yes
This machine is worth every penny if you enjoy coffee. My husband and I travel to Europe a lot and they serve excellent coffees and cappuccinos. This machine recreates that European experience in your own home with a touch of a button. The only improvement that I will suggest is the frother needs to be improved because sometimes the milk/froth drips from the edge of the unit while the stream of froth is filling the cup. It's not enough to cause a mess but maybe a tube to direct the froth into the cup would help.
Pros: fantastic coffees with the push of a button, clean up is simple
Cons: milk frother
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
Unfortunately returning
on June 26, 2019
Posted by: Erika1987
Gender:Female
As many reviews have stated on other sites, this machine does in fact dispense a lot of water from the the milk frothier. For example, when you make a Latte, the machine dispenses the frothed milk into your cup first BUT first about 1.25 tablespoons of water leaks out! To work around this you have to have a second cup ready to catch the water and then quickly switch your coffee cup once you notice actual milk coming out. Terrible. Also, the grinder cannot be adjusted contrary to what the instruction sheet says. We didn’t bother calling customer service because the milk dispenser was enough of a reason for us to return this machine. The coffee it produces is quite good though, but not enough of a reason to keep this expensive machine.
Cons: milk frother dispenses water into coffee first
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: astrocramp
Gender:Male
Verified Purchase:Yes
I'm definitely not a coffee geek, but do enjoy a good espresso, café crème, and cappuccino. I've been using a Saeco Magic Deluxe since 2001, and finally decided to upgrade after replacing a boiler or some other major part on the Magic once a year. The crème that the Picobarristo serves is fantastic, milk is steamed well, and coffee is hot. I'm convinced the grinder is also better - coffee is much stronger than my Magic at the same dose settings. The machine is easy to use, and was able to adjust the volume of the cup easily. Cleaning and setup is straightforward.
One possible downside was the milk carafe wasn't dispensing milk, so I called Saeco - I got help from a knowledgeable, legit Italian who quickly diagnosed and sent me a new carafe to solve the problem. A negative turned into positive because of great customer support.
The machine does have a quirk - it will dispense coffee when the water is low and then stop at an incomplete cup. On occasion I get a partially full cup of café crème, which my Magic never did.
A few design points - I have my machine on the counter and under the upper cabinets. The way the lids for water and beans are setup you need to move the machine out from under the cabinet, and it has rubber feet which makes moving the machine awkward. I put some Teflon plastic feet under the rubber feet so it slides easier. My Magic had a rotating bottom where I could swivel the machine out when filling the hopper and water tank.
The other design point is that the water tank and bean hoppers are small compared to my Magic, as the overall machine is much smaller. I would prefer a larger machine with more capacity, but that's sort of a nitpick.
Overall, it's a great machine. The price is either cheap (compared to other models and brands) or expensive (compared to non-superautomatics), but for a superautomatic I think this is a great deal.
Pros: grinder / dosing is highly adjustable, great coffee, outstanding support, machine looks fantastic
Cons: rubber feet make it difficult to move, dispenses partial cups when water is low
Written by a customer while visiting philips.com
Posted by: Aodell3
Gender:Male
Verified Purchase:Yes
This is the best coffee/espresso machine. It makes excellent espresso st the convenience of my home. Based on my coffee habit, I'll pay it off in 4 months by not buying my coffee at coffee houses. On the long run, I'll save thousands of dollars.
It's sleek design, ease of use, and quality makes this machine impeccable. I recommend this machine.
I would recommend this to a friend!
Written by a customer while visiting philips.com