Customer reviews from philips.com
Saeco - PicoBaristo Milk Carafe Super Automatic Espresso Machine, Stainless Steel - Black/Silver
Average customer rating
4.1
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
14
4 Stars
6
3 Stars
6
2 Stars
1
1 Star
1
81%of customers recommend this product.
(
22 out of
27)
Customer Reviews for Saeco - PicoBaristo Milk Carafe Super Automatic Espresso Machine, Stainless Steel - Black/Silver
Posted by: Satisfied coffee drinker
Gender:Female
Verified Purchase:Yes
This product has everything we were looking for. Small in size but very efficient. Would recommend strongly. Great look delicious coffee.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Heater died shortly after purchase
on January 3, 2021
Posted by: VanCity20
Gender:Male
The machine made great coffee (espresso, cafe crema, cappuccino etc) as one would expect from an expensive small kitchen appliance. It was slightly noisy, excluding the grinding process which one expects some sounds. We made an average of 4-6 beverages per day max, some days none. These were usually the cafe crema or espresso. However it stopped working relatively shortly after purchase. The heating unit stopped working and red screen appeared.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 21, 2021
Hi there,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our SAECO Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your SAECO product handy so that we can better assist you.
You can find the right contact details on our website. Our team is available on Monday - Friday 8:00 AM - 8:00 PM EST (Excluding Major Holidays).
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our SAECO Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your SAECO product handy so that we can better assist you.
You can find the right contact details on our website. Our team is available on Monday - Friday 8:00 AM - 8:00 PM EST (Excluding Major Holidays).
We look forward to hearing from you.
Written by a customer while visiting philips.com
Posted by: Sbcoffee
Gender:Male
Verified Purchase:Yes
Excellent Machine. Easy to use easy to clean makes great coffee
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Jules31
Gender:Female
Verified Purchase:Yes
I like the machine. I recommend this machine to my family and friends.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Cappuccino is not hot
on December 24, 2019
Posted by: Frasa
Bought it last week. A very compact And nice looking machine. I take my coffee with milk. I bought it mainly for my daily Cappuccinos. l must say that the machine makes a lot of froth and does not heat up the milk to the right temperature. Hence cappuccinos are always warm, that is sad. Even after a week of regular use and rinses, there is plastic smell and taste in the drinks.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
3
Unfortunately returning
on June 26, 2019
Posted by: Erika1987
Gender:Female
As many reviews have stated on other sites, this machine does in fact dispense a lot of water from the the milk frothier. For example, when you make a Latte, the machine dispenses the frothed milk into your cup first BUT first about 1.25 tablespoons of water leaks out! To work around this you have to have a second cup ready to catch the water and then quickly switch your coffee cup once you notice actual milk coming out. Terrible. Also, the grinder cannot be adjusted contrary to what the instruction sheet says. We didn’t bother calling customer service because the milk dispenser was enough of a reason for us to return this machine. The coffee it produces is quite good though, but not enough of a reason to keep this expensive machine.
Cons: milk frother dispenses water into coffee first
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
5
Great machine. Would buy it again.
on May 11, 2019
Posted by: Chris9999
Gender:Male
I purchased this coffee maker about six months ago, and it brews excellent coffee. Just remember to get the cleaning Saeco milk carafe cleaner, coffee oil degreaser and scaling solution and follow the weekly and monthly cleaning processes accurately.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
Lacks polish of premium machine
on March 19, 2019
Posted by: Nupraptor
Gender:Male
Have had this machine for 6 months now. It brews decent a decent coffee/latte/cappuccino but has several design flaws. Firstly, after using the milk carafe it gives you a several second window to use the cleaning feature. If you miss that window there is no way to ask for it again other than using the carafe again. Secondly, when it runs out of water, it just brews a smaller drink....then tells you its out of water...and if you used the carafe, it wont let you use the cleaning cycle. This machine is too expensive for such common design flaws that would be easy fixes.
Pros: fair coffee machine
Cons: multiple design flaws
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com