Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Extreme 15.6" Laptop - Intel Core i7 - 16GB Memory - 512GB Solid State Drive - Black
Average customer rating
3.8 out of 5
3.8
(47 Reviews)
Open Ratings Snapshot
Rating breakdown 47 reviews
5 Stars
17
4 Stars
14
3 Stars
8
2 Stars
5
1 Star
3
62%of customers recommend this product. 
(
15 out of 24
)
Best Buy Privacy Policy
Customer Reviews for Lenovo - ThinkPad X1 Extreme 15.6" Laptop - Intel Core i7 - 16GB Memory - 512GB Solid State Drive - Black
Customer Rating
3 out of 5
3
Overall good product, needs improvements
on January 7, 2020
Posted by: Galina Lead
Verified Purchase:Yes
Very good product. However there's some hardware issues that could be improved: the screen blinks when I plug/unplug it from a power source, the fingerprint recognition is very poor (I set it up 3 times and still it doesn't recognize my fingers after a few days), the screen does not turn on immediately when it's sleeping etc.
I would recommend this to a friend!
Response from lenovo.comBy Adrian_Lenovo, Customer Service, January 9, 2020
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Please refer to our Technical Support team at https://support.lenovo.com/us/en/.

Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
4 out of 5
4
Works well with a few minor issues
on January 24, 2020
Posted by: Nevan Bulitka
from Ottawa, ON
Verified Purchase:Yes
After 1 month there is 1 dead pixel and also a noticeable amount of back light bleed around the corners. Also the glossy screen, back cover and areas beside the trackpad all hold fingerprints very well and is hard to clean. Battery life is about 6-8 with mild usage
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
5 out of 5
5
Ideal business laptop.
on January 25, 2020
Posted by: Dr Wood
from Ottawa
Verified Purchase:Yes
Fast and efficient computer. Very capable of handling home and office tasks. Easy to carry in briefcase for conferences.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
3 out of 5
3
Superb quality control
on January 25, 2020
Posted by: Osca
from Toronto
Verified Purchase:Yes
The side bottom chassis of the laptop was slightly damaged. It was showing a slight impact. But I decided not to return it as I heard way more horror stories about other's X1s and I'm already feeling lucky.
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, January 29, 2020
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We want our customers to have a superb experience as you help us to continually evaluate our current products and services, and if necessary, change to meet your needs better. We apologize for your inconvenience.

Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
2 out of 5
2
Poor performance and battery life cycle
on February 13, 2020
Posted by: Leon83
from Toronto
Verified Purchase:Yes
Had issue with laptop performance and with battery life cycle.. after updating all drivers and replacing the buttery, both issues were not solved.
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, February 20, 2020
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. For tips to improve performance, please access this link https://support.lenovo.com/us/en/solutions/msh500101. Also, in regards to your battery, please try utilizing this link https://support.lenovo.com/jp/th/solutions/ht063051. In addition, our Lenovo Vantage app allows you to update drivers and BIOS, run device diagnostics and take advantage of other tools to get more out of your device. Please access this link in regards to Lenovo Vantage https://support.lenovo.com/by/en/solutions/ht505081 as well as this link for a video overview https://www.youtube.com/watch?v=e2_hmA_XHs0.

We also have an extensive portfolio of other products on our website. Please check out more options at https://www.lenovo.com/ca/en/pc and contact our sales team for assistance at 855-253-6686.

Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
2 out of 5
2
Great laptop but video card failed after 24 month
on September 15, 2021
Posted by: irenek
from Toronto, ON
I had a top configuration of this laptop working for 2 years without an issue and then video card failed. Since its soldered on the motherboard, its impossible to replace it separately. Research suggests its a known issue. I would expect a better quality from top-of-the-line X1 laptop. 4K screen was beautiful though.
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, September 15, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. In looking to accommodate your needs, please contact our Customer Service team at 1-855-253-6686.

Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
1 out of 5
1
Awful
on April 27, 2022
Posted by: nevermind
from London
After three years of use I can say I have never been so disappointed from a product in my life!
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, April 27, 2022
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We want our customers to have a superb experience as you help us to continually evaluate our current products and services, and if necessary, change to meet your needs better. We apologize for any inconvenience.

Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
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