Customer reviews from swann.com
Swann - 8-Channel, 6-Camera Indoor/Outdoor Wired 5MP 2TB NVR Surveillance System
Average customer rating
4.5
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
8
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
1
67%of customers recommend this product.
(
2 out of
3)
Customer Reviews for Swann - 8-Channel, 6-Camera Indoor/Outdoor Wired 5MP 2TB NVR Surveillance System
Customer Rating
5
Great value!
on September 29, 2019
Posted by: Francois
from Arkansas
Frequency of use:Daily
I am very pleased with the product. I researched many surveillance systems and I found this one to be a great balance between feature and cost. I wanted: a lot of local storage (and upgradable), high definition cameras (option of 4K upgradable), remote accessibility (mobile, pc, Mac, etc), continues recording, alarm/motion recording and notification, and more.
The system comes with everything you need for the DIY home owner. You may need extra CAT5e cable and crimps for those longer runs. The PoE is really nice, and no additional power connections required at the camera end - this is the main reason I chose NVR vs DVR. The cameras are very well constructed in metal housing. Camera's have very clear and vibrant images during the day with audio capture. Two way audio works on the cameras that support it, but they use a pizo speakers so don't expect an intercom experience. Out of the box, night time IR is good for close up and places with a lot of background (deck, pool, car, etc) even with some distance. If you point the camera out to open field, don't expect the same night vision. I haven't played with the image settings to adjust for those black spots, as I am using most of it out-of-box. Once I installed the system, the NVR runs headless very quietly and out of sight. I would recommend a UPS system to protect the unit from power outages and continuous video storage. Haven't tried Google Home integration, but it does have it.
The NVR internal web server only supports IE browser with a custom plug. I'ld prefer a different web browser, but this is just personal preference. However, I do think the native IE plugin has a limited life ahead of it. Eventually Swann will need to enhance the web support to include things like HTML5 and WebRTC. Remote access through PC/MAC application and mobile phone (andriod/iphone) more than make up for the browser preference.
The mobile apps is easy to use and learn. It takes a few searches to really get the hang of it, but once you understand the flow of the app it really works well. A few app crashes, but I attribute many of them to manually switching between cellular and mobile networks or poor signal. The app restarts without issue.
Over all, I would recommend this system.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
Waste of money
on September 2, 2020
Posted by: Wasted money
I bought this system wasted my money... cameras stop working changed cable lines a million times.. dont waste your money..
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , September 3, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 6 Camera 8 Channel 5MP Super HD NVR Security System. Based on the information provided, we are unable to find the root of your issues. We will need to assist you with troubleshooting to confirm what has since become defective. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 6 Camera 8 Channel 5MP Super HD NVR Security System. Based on the information provided, we are unable to find the root of your issues. We will need to assist you with troubleshooting to confirm what has since become defective. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Great Security System
on January 19, 2021
Posted by: Sunyoung
from Cresco, PA
Frequency of use:Daily
This is awesome. Very good and great option.
I would recommend this to a friend!
Written by a customer while visiting swann.com