Customer reviews from startech.com
StarTech.com - Thunderbolt 3, 85W Power Delivery Docking Station
Average customer rating
3
(24 Reviews)
Rating breakdown 24 reviews
5 Stars
3
4 Stars
8
3 Stars
4
2 Stars
3
1 Star
6
Customer Reviews for StarTech.com - Thunderbolt 3, 85W Power Delivery Docking Station
Customer Rating
1
Squealing noise
on August 13, 2020
Posted by: Bo34
The dock makes a constant squealing noise. Its's extremely irritating, looking at other reviews it seems to be an issue with the power supply. Also the included thunderbolt 3 cable is only a foot long.
Response from startech.comBy Stacey, Customer Support, August 17, 2020
Hello,
We’re sorry to hear of the issues you are experiencing with the TB3DK2DPPD. We are reaching out directly to find out more about the noise that you are experiencing.
We’re sorry to hear of the issues you are experiencing with the TB3DK2DPPD. We are reaching out directly to find out more about the noise that you are experiencing.
Written by a customer while visiting startech.com
Customer Rating
1
Does NOT support dual monitors
on August 8, 2019
Posted by: UnhappyCustomer
Beware: This dock does NOT support dual monitors. I have a 2019 15" MacBook Pro running macOS 10.14.6 Mojave and two HP ZR2740w monitors (native resolution 2560 x 1440 @ 60 Hz). When I plug one monitor into the dock and one into the computer, they both work. But when I plug both into the dock, they do not work. The mouse freezes every few seconds, and I can not use the computer. Unacceptable.
Response from startech.comBy Matt, Customer Support, August 12, 2019
We're sorry to hear about the difficulties you're experiencing with our TB3DK2DPPD. We see you've contacted us and it looks like the dock you received was faulty and we're in the process of replacing it with a new dock. Hopefully this fixes the issue but if you require any further assistance, please feel free to contact us at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week.
Written by a customer while visiting startech.com
Customer Rating
1
Power Supply is VERY noisy
on July 2, 2018
Posted by: jbrewer9811
Had this unit for a few months and all was well until I networked it with a few other computers in my studio. AWFUL noise and static/crackles/whining coming through my audio monitors. Started trouble shooting to narrow down the culprit and its the cheap power supply on this dock. If I switch to the supplied Apple power supply, all is golden but I have to plug all my devices straight into the MacBook Pro which defeats the purpose of the dock. If anyone has any ideas how to fix this PLEASE enlighten me!
Response from startech.comBy Malcolm, Customer Support, July 3, 2018
We apologize for the issue you're experiencing with the TB3DK2DPPD and power adapter in your setup, and would like to look into this further. I've reached out by email, so we can gather more details and work towards a solution.
Written by a customer while visiting startech.com
Customer Rating
1
Does not work with Macbook Pro 15 Mojave
on October 18, 2018
Posted by: rraheja
Got it to connect to a Dell Displayport to my Macbook pro 15 running the latest Mojave OS. The power via USB-C works great. Unfortunately, nothing else does. The USB-C to Displayport is not recognized at all - the Macbook gives an error that the thunderbolt device is not supported. My display also has an HDMI in, so I used Apple original HDMI-USB-C adapter and still the same error. I then connect the display directly to the Macbook and it works flawlessly, including sending the power through the Apple adapter. So at this time, the dock is acting as a super-expensive power supply!
Response from startech.comBy Brian, Customer Support, October 19, 2018
Thanks for sharing this feedback. We're sorry our docking station hasn't worked well and we'd like to help.
We'd like to know more about your configuration so we can closer look into the issue you are seeing. Specifically which year your MacBook Pro is from.
We have free Technical Support ready 24 hours, 5 days a week, should you encounter any problems. We can even arrange a remote support session to look at the issue along with you. To contact our Technical Support team, please click on Support at the top of this web page.
We'd like to know more about your configuration so we can closer look into the issue you are seeing. Specifically which year your MacBook Pro is from.
We have free Technical Support ready 24 hours, 5 days a week, should you encounter any problems. We can even arrange a remote support session to look at the issue along with you. To contact our Technical Support team, please click on Support at the top of this web page.
Written by a customer while visiting startech.com
Customer Rating
3
Mostly good, but problem with ethernet
on November 29, 2018
Posted by: hvar
Use this with MacBook Pro 13 (2018 model). Everything works nicely except for ethernet. I get to choose Thunderbolt Ethernet on the Mac but do not get any IP nor can us it by assigning my own IP. My switch sees the device, and the hardware handshake is OK. (green light on)
If I put an Apple USB->Ethernet dongle in the USB-port on the Dock the same ethernet-cable immediatly work on that connection. But on the internal ethernet on the Dock it does not.
Mac OS High Sierra 10.13.6
Response from startech.comBy Sam, Customer Support, November 30, 2018
Thank you for your feedback on TB3DK2DPPD. We apologize for the issues you've had with it and appreciate the troubleshooting you've done so far. We recommend reaching out to our Technical Advisors at www.startech.com/support for troubleshooting assistance to get everything working as it should be. We're available 24 hours a day, 5 days a week, to provide support.
Written by a customer while visiting startech.com
Customer Rating
5
AMAZING DOCK
on March 31, 2020
Posted by: MellowYellow
Love this dock. It works very well with in Windows and macOS. Dual monitors works flawlessly. Great speeds with ethernet port. It just works!
Written by a customer while visiting startech.com
Customer Rating
4
Love this little thing!
on October 16, 2017
Posted by: Nick70
Use it mainly with my Macbook. Tested with a friend's Dell. In both cases, it just worked.
Small, flat, hardly noticable. Feeds power through just fine, drives 4k via DP without an issue. Added 2nd HDMI monitor via adapter cable, and that was no issue either!
Sometimes on the Macbook, after coming out of sleep, I need to disconnect the dock and reconnect, and then all is well. But it's not consistent, and not frequent.
What I'd like to see is Mac compatible docks that have an option in the driver to tell OSX to disable/dim the built-in screen. But that's a wishlist, not a fault of this little beastie.
Power pass through is appreciated, as I can leave my adapter in the bag, drop the computer on the desk and connect ONE cable.
Would like to see an additional USB-C and USB-A on the front of the dock, as I tend to connect a thumb-drive and charge my phone, but I can work around that. Just a 'nice to have'.
If there was a way to make this backward compatible with TB2... THEN it would be perfect. :)
Overall though, SOLID build, decent port placement, great size, and near flawless performance (other than the reconnect/sleep thing I mentioned).
I received this product in exchange for an unbiased review. And have already purchased an additional one for the Mrs.!!
Written by a customer while visiting startech.com
Customer Rating
3
Doesn't work with Skype on a mac
on March 4, 2019
Posted by: Phil21
Good functionality but this is a business level product. Needs to work seemlessly with Skype.
Response from startech.comBy Malcolm, Technical Support, March 7, 2019
We're sorry the TB3DK2DPPD isn't working as expected with Skype. One of our Technical Advisors will be reaching out to the email address you provided in your review so we can make this right for you. Please also keep in mind our Technical Advisors are available 24 hours a day, 5 days a week at www.startech.com/support
Written by a customer while visiting startech.com