Customer reviews from bioliteenergy.com
BioLite - FirePit - Black
Average customer rating
4.3
(271 Reviews)
Rating breakdown 271 reviews
5 Stars
168
4 Stars
55
3 Stars
24
2 Stars
11
1 Star
13
83%of customers recommend this product.
(
142 out of
172)
Customer Reviews for BioLite - FirePit - Black
Customer Rating
4
Great product but cant get bluetooth to connect
on May 30, 2020
Posted by: Cagan
Length of ownership:1 week
Hi just purchased the product it is great. However it states to hit the powerbank once to activate bluetooth to connect however the app does not find the firepit. The light illuminates for 2-3 seconds than turns off and app cannot find it
I would recommend this to a friend!
Written by a customer while visiting bioliteenergy.com
Customer Rating
1
Doesn’t Work
on May 29, 2020
Posted by: Treill2
from New York, NY
Length of ownership:1 week
I saw this on TV and ordered one right away. When I received the fire pit the fan did not work and it will not charge. After doing a bit of research I found out that many people have had the same issue. I guess biolite charges top dollar for something that doesn’t work.
No, I would not recommend this to a friend.
Response from bioliteenergy.comBy BioLite, CS, June 2, 2020
Hi there, we're so sorry to hear that your FirePit isn't functioning properly. The chances of this are incredibly low. Our customer support team will work with you to troubleshoot and create a warranty replacement claim if necessary. Please reach out to us here: https://www.bioliteenergy.com/pages/contact and our team will get back to you as soon as possible!
Written by a customer while visiting bioliteenergy.com
Customer Rating
5
Phenomenal Customer Service
on May 28, 2020
Posted by: Diane79
from Ajax, Ontario, Canada
Length of ownership:1 year or longer
We bought our FirePit in November of 2018 on a road trip from Ontario to Alabama. We decided on the FirePit because the camp site we were staying at didn’t allow on ground fires, and the Biolite firepit offered the perfect solution for us. We thought it a bit of a splurge at the time, but the FirePit paid itself off over and over. In March 2020 our energy pack/blower stopped charging. We contacted the company and showed proof of registration. Thinking we were getting a new blower we were happy with the resolution. But when a brand new complete fire pit arrived, we were ecstatic!! We will forever be loyal to BioLight, we’ve already added the Solar Home system to our camping/emergency kit.
I would recommend this to a friend!
Written by a customer while visiting bioliteenergy.com
Posted by: JCallahan
from Ontario
Length of ownership:1 month
Verified Purchase:Yes
Love our new Biolite! So portable, and easy to use. We’ve had campfires, and cooked on it with no complaints. Wish the cover that came with it had handles- for better portability. But overall a great purchase.
I would recommend this to a friend!
Written by a customer while visiting bioliteenergy.com
Posted by: Jonathan
from Toronto
Length of ownership:1 month
Verified Purchase:Yes
Love using this firepit at the park. Cooked up some burgers using a foil serving tray as a lid, and then ate around the campfire. It also cooled down quickly enough to transport back home.
I would recommend this to a friend!
Written by a customer while visiting bioliteenergy.com
Posted by: Dana
from Vancouver bc
Length of ownership:1 month
Verified Purchase:Yes
Looks great...mesh allows a great view from the sides.
I thought the fan noise might be a deterrent, but that is not the case. Everyone likes the fire and laughs that there is an app to control the fan...
I would recommend this to a friend!
Written by a customer while visiting bioliteenergy.com
Posted by: Daphne
from Bourne, MA
Length of ownership:1 month
Verified Purchase:Yes
No complaints. Very easy to put together. The app is very handy when you don’t want to get up to adjust the fan speeds
I would recommend this to a friend!
Written by a customer while visiting bioliteenergy.com
Posted by: KAHH
from Ottawa, ON Canada
Length of ownership:1 month
Verified Purchase:Yes
I love my FirePit! We had one trial with just wood and then 3 lump charcoal BBQs: marinated flank steak, hamburgers and chicken thighs. All were fantastic. Note: I am now the griller in the family (never liked using the natural gas BBQ). Thank you from a very satisfied customer. Regards, K A Hewett-Hicks, Ottawa, ON Canada
I would recommend this to a friend!
Written by a customer while visiting bioliteenergy.com