Customer reviews from whirlpool.com
Whirlpool - 2.8 Cu. Ft. High Efficiency Smart Front Load Washer and Electric Dryer Combo with Load & Go Plus Dispenser - Cashmere
Average customer rating
3.1
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
17
4 Stars
12
3 Stars
10
2 Stars
2
1 Star
18
57%of customers recommend this product.
(
31 out of
54)
Customer Reviews for Whirlpool - 2.8 Cu. Ft. High Efficiency Smart Front Load Washer and Electric Dryer Combo with Load & Go Plus Dispenser - Cashmere
Customer Rating
1
Terrible product
on March 8, 2024
Posted by: Charles in Athens, GA
I have the 2 in 1 for 4 years and I have water pump failure. This thing is complete garbage do not buy this product. Complete waste of money and time. It not only takes 5 plus hours to complete both cycles it is compete waste of money and time. Please avoid this product. If I could give a zero stars I would.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 13, 2024
Thank you for sharing your insights with us, Charles in Athens, GA. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 498661.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
5
Convenient, great new engineering design, smart!
on April 22, 2019
Posted by: Adam L
from Los Angeles, CA
Gender:Male
The new smart all-In-one washer / dryer combo saves half the space, eliminates the hassle of taking cold wet clothes out of a washer and putting them in to a dryer, and keeps you posted on your smart phone. Very cool! Like it a lot!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Whirlpool Smart All-in-One Washer/Dryer = Winner!
on November 26, 2018
Posted by: Robert K.
from Calabasas, (Los Angeles County), California, USA
Gender:Male
We have been using our new Whirlpool Smart All-In-One Washer and Dryer, and are loving it! Instead of dirty laundry being such a bore & chore, now doing the laundry is futuristic fun! I just drop off my dirty laundry, and my smart phone app tells me when to come pick-up my clean, dry laundry! No more guessing if the washer is done, and then the dryer is done, nor the intervening step of moving wet, cold clothes from a separate washer to a separate dryer. (We don’t have a separate dish washer, and a separate dish dryer in our kitchen, so why not the same for a laundry washed & dryer.). The 2.8 cubic feet volume capacity, filled to 50% height of the drum to allow for a reasonable dry time, is sufficient for a typical single, individual weekly load, (e.g., 2 pants, 7 shirts, 7 socks, 7 underwear, 1 towel, etc.; for our three-person household, each person is doing their own laundry now, which works out fine.). Love the sleek modern minimalistic design, with the electronic control panel in the window, so futuristic. Also enjoying the Load & Go for the detergent, and clothes conditioner (softener), no longer have to individually include a detergent pod, along with a conditioner sheet, for each load. Wash cycle is about 45 minutes, dry cycle about 1 hour 45 minutes, total of about 2-1/2 to 3 hours total wash & dry cycle time; longer than a vented dryer, but more than compensated by not having to wait around to check if the wash cycle is done, then when done, having to transport the wet, cold clothes to a separate dryer, then having to check if the dry cycle is done; plus not having to clean a vented dryer dust filter each dry cycle, (just rinse monthly a small water drain filter.). Very electric energy efficient. Compact size with the future of laundry cleaning today... Whirlpool has a Winner!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Screen issues and dispenser smell
on July 19, 2019
Posted by: Mr. Darcy
from HI
Gender:Male
Initially we had no screen issues. After a few weeks we cannot scroll down the on the screen anymore to make selections. The screen jumps right back up to the top.
The detergent dispenser is not sealed or water tight at all. I had to disassemble it to clean it out because the detergent smell was so strong. Upon disassembly I noticed that the dispenser is not sealed along the entire top panel. No wonder it smells so strong.
Otherwise this machine has a large volume for its size which is great for small spaces. Easily and comfortably washes for 2 adults.
One other thing I noticed is that the machine will randomly turn itself on intermittently for the briefest of moments. I'm not sure what it's doing but we know it turns on when it activates our motion sensing night light and the screen flashes on for a brief second.
Lastly, it connects to wi-fi randomly. We haven't set it up with our router, but sometimes it will say it is connected remotely. Strange.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Worthless
on April 27, 2020
Posted by: Bambob
from Foley Al
We bought a matching high capacity set about 4 years ago. Purchased extended warranty. Was told after three service calls they would be replaced. After three repairs we were told it had to be four repairs. When washing clothes they come out tied in knots,soaked or sometimes barely wet. Takes as much as three cycles to dry just a few articles at times. Basically we have been told we don’t know how to wash clothes. We have been washing clothes for 50 plus years without these problems. We paid more expecting to get more. What we got is the worst appliances we have ever owned. Not again!
No, I would not recommend this to a friend.
Response from whirlpool.comBy quinnm2, Social Care Team, April 29, 2020
Hi Bambob, We’re very sorry to hear this! As you mentioned, you are currently under an extended warranty. In purchasing extended service coverage, you are contracting with and delegating authority to that provider in lieu of the manufacturer. You will want to review your contract, and discuss your options further with the plan administrator that holds your contract as they will be able to provide you with the best assistance possible.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great machine for small living spaces.
on December 20, 2018
Posted by: Kevl
from Sandusky Ohio
Gender:Male
[This review was collected as part of a promotion.] Great for small spaces. Love only putting laundry in one machine and coming back to clean dry clothes
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Confusing
on February 6, 2023
Posted by: Atwood
from Phoenix AZ
[This review was collected as part of a promotion.] This machine is so complicated. Directions are confusing.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 10, 2023
Thank you for sharing your insights with us, Atwood. It's hard for us to hear that you had a negative experience with your All-in-one, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook http://spr.ly/64223lJ8j or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Michael D
Michael D
Written by a customer while visiting whirlpool.com
Customer Rating
5
Best Washer/Dryer Combo I've used
on August 5, 2019
Posted by: Small Space Dweller
from Austin, TX
Gender:Female
This machine is fantastic for a 2-1. I love many features including the self-wash function, the pre-soak function, and the tumble fresh function. This machine is much faster than the old LG 2-1 I used. I don't use the app much, but haven't had any problems with it. I love the automatic dispenser. Of course this isn't comprabale to seperate washing machine and vented dryer, but that's not an option for my space, so I feel no reason to compare. I highly recommend this for anyone who's only option is 2-1.
Written by a customer while visiting whirlpool.com