Customer reviews from Samsung US
Samsung - DUO Plus 32GB USB 3.1, USB-C Flash Drive - Gray
Average customer rating
3.5
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
15
4 Stars
7
3 Stars
6
2 Stars
1
1 Star
8
55%of customers recommend this product.
(
12 out of
22)
Customer Reviews for Samsung - DUO Plus 32GB USB 3.1, USB-C Flash Drive - Gray
Customer Rating
3
Update from prior harsh review
on August 2, 2021
Posted by: SomervilleTom
from Somerville, MA
Expertise:Expert
Since writing my recent harsh (1-star) review, I've determined that my inability to store a CentOS 8 dvd ISO was a result of the tool I used (Fedora Media Writer). I was able to store a different ISO (Rocky Linux 8.4) on this stick with this tool with no issues, and I saw the same failure attempting to write the CentOS 8 iso to a USB stick from a different supplier.
The "documentation" is still inadequate. There are two ways to align the black USB3 plug with the gray holder. In one alignment, small white arrows on the two parts face each other. In the other, the white arrows are on opposite sides of the assembly. I'd like at least a photo that shows the expected working alignment.
Features
3
Performance
5
Design
1
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Disconnects
on January 2, 2022
Posted by: Kolchak
sustained reads at full speed will over heat the drive and it will disconnect.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy Samsung Memory, Samsung Brand Ambassador, January 3, 2022
Kolchak:
Thank you for purchasing the Samsung DUO Flash Drive and for your review. We value your feedback regarding heat concerns of your drive.
This flash drive model boasts 5-proof technology that makes your memory storage waterproof, shock-proof, temperature-proof, magnetic-proof, and X-Ray-proof. However, if your drive is getting hot, we do ask that you please contact us so that we can troubleshoot your issue.
You can reach us at:
1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
1. Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
2. Manuals & Software
3. Warranty Info
4. Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5. Contact Us
Samsung stands behind the quality and performance of every 3.1 Series USB flash drive we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer.
We look forward to hearing from you soon.
- Samsung Memory
Thank you for purchasing the Samsung DUO Flash Drive and for your review. We value your feedback regarding heat concerns of your drive.
This flash drive model boasts 5-proof technology that makes your memory storage waterproof, shock-proof, temperature-proof, magnetic-proof, and X-Ray-proof. However, if your drive is getting hot, we do ask that you please contact us so that we can troubleshoot your issue.
You can reach us at:
1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
1. Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
2. Manuals & Software
3. Warranty Info
4. Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5. Contact Us
Samsung stands behind the quality and performance of every 3.1 Series USB flash drive we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer.
We look forward to hearing from you soon.
- Samsung Memory
Written by a customer while visiting Samsung US
Customer Rating
1
Broken after 1 use.
on December 6, 2020
Posted by: Adam
it's a cool idea, but despite being water proof, shock proof, magnet proof, temperature proof and x-ray proof (??), the flimsy lid couldn't protect the usb c connector in my pocket.
unfortunately, instead of the lid sealing/attaching to the rest of the thumb drive and protecting the connector, it only seals around the connector itself, so any force on the lid, damages the usb c end.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy Samsung Memory, OBA, December 9, 2020
Adam:
Thank you for purchasing the Samsung DUO Plus 3.1 USB flash drive and for your review. I am sorry to hear about your experience with the USB connector. Your feedback will be shared with our product team.
Samsung stands behind the quality and performance of every DUO Plus 3.1 USB flash drive we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from an authorized dealer.
If you need assistance using this drive or need warranty service, please contact Samsung Memory Support.
You can reach us at:
1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for:
1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
2) Product Support
3) Manuals and Downloads
4) Warranty Info
5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more
7) …and more product, repair, order, and care options
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Memory
Thank you for purchasing the Samsung DUO Plus 3.1 USB flash drive and for your review. I am sorry to hear about your experience with the USB connector. Your feedback will be shared with our product team.
Samsung stands behind the quality and performance of every DUO Plus 3.1 USB flash drive we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from an authorized dealer.
If you need assistance using this drive or need warranty service, please contact Samsung Memory Support.
You can reach us at:
1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for:
1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
2) Product Support
3) Manuals and Downloads
4) Warranty Info
5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more
7) …and more product, repair, order, and care options
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Memory
Written by a customer while visiting Samsung US
Customer Rating
1
Apparently doesn't work, no documentation
on July 29, 2021
Posted by: SomervilleTom
from Somerville, MA
doesn't work. at. all. two identical sticks, two computers, two programs -- none of them work.
rubbish. utter and total rubbish.
i'm curious to see if samsung leaves this review on the site.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Memory, Samsung Brand Ambassador, August 2, 2021
SomervilleTom:
Thank you for purchasing the Samsung DUO Flash Drive. I understand your frustration with your drive not working properly.
Samsung stands behind the quality and performance of every 3.1 Series USB flash drive we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from an authorized dealer.
Please contact Samsung Customer Support so we can better understand your issue and assist you with step-by-step troubleshooting or warranty service.
You can reach us at:
1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for:
1) Contact Us Options (LiveChat, Remote Support)
2) Product Support
3) Manuals and Downloads
4) Warranty Info
5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
We hope to hear from you soon.
~ Samsung Memory
Thank you for purchasing the Samsung DUO Flash Drive. I understand your frustration with your drive not working properly.
Samsung stands behind the quality and performance of every 3.1 Series USB flash drive we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from an authorized dealer.
Please contact Samsung Customer Support so we can better understand your issue and assist you with step-by-step troubleshooting or warranty service.
You can reach us at:
1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for:
1) Contact Us Options (LiveChat, Remote Support)
2) Product Support
3) Manuals and Downloads
4) Warranty Info
5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
We hope to hear from you soon.
~ Samsung Memory
Written by a customer while visiting Samsung US
Customer Rating
5
This product is extremely useful and practical.
on December 11, 2018
Posted by: Jlbenn88
[This review was collected as part of a promotion.] The duo stick memory card is awesome. I use it for any file transfer or media carry. I recently updated my car sync software with no issue. Runs fast and smooth and has lots of space. Can carry ot in your pocket and not even know it's there
Never had a format issue with this device.
Never had a format issue with this device.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Small(for every pocket) fast and reliable!
on December 11, 2018
Posted by: Jurgi15
[This review was collected as part of a promotion.] You need this one! I use it all the time.. between the laptop and my samsung note 9. It's easy to use, practical and so small to have it with you all the time.. whenever you need it.!!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Poor design, slow write, easy to toose adapter.
on July 3, 2019
Posted by: Charlie2019
from Miami, FL
Expertise:Expert
Altogether a nice idea, but it is very easy to to loose the USB A adapter, should have been part of the main body with 2 caps instead....
Very slow write cycles, read super fast. Takes hours to use it as a backup disk.
Lots of better and cheaper options in the market.
Very slow write cycles, read super fast. Takes hours to use it as a backup disk.
Lots of better and cheaper options in the market.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome
on November 28, 2020
Posted by: Arkaholic
from Cygnet, Ohio
i like this flash drive a lot because it has a removable cap!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US