Customer reviews from Samsung US
Samsung - DUO Plus 32GB USB 3.1, USB-C Flash Drive - Gray
Average customer rating
3.5
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
15
4 Stars
7
3 Stars
6
2 Stars
1
1 Star
8
55%of customers recommend this product.
(
12 out of
22)
Customer Reviews for Samsung - DUO Plus 32GB USB 3.1, USB-C Flash Drive - Gray
Posted by: jorge
from San Diego, CA
Expertise:Expert
I've been using this flash drive for a few days and am very happy with it! The speeds are as advertised, maybe even a tad better. I tested using dd on my Macbook and got 328 MB/s reads and 38.3 MB/s writes. And with the dual connectors, I can easily transfer data from my old Macbook to my newer Macbook. Very satisfied.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don't Recommend
on December 19, 2022
Posted by: Sina
Expertise:Intermediate
I bought it one year ago and barely used it, but it keeps disconnecting. Very disappointing.
Features
1
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Separated usb-c section from rest pf the body
on June 1, 2023
Posted by: Stefan
from Slovakia
Expertise:Intermediate
The overal desing looks OK, but there are some issues with it.
I like the ide aof having both usb-a and usb-c in one device, in elegant form factor like this one.
I like the ide aof having both usb-a and usb-c in one device, in elegant form factor like this one.
But as already some review mentioned, the device build quality is not that strong. I plugged usb-c connector to laptop (HP elitbeook 735 G6), and apparently this laptop has some tigher tolerances on their usb potrt or what, simply the connection is stronger than in some other devices, and while pulling the flash-stick out, I broke it. The usb-c connector stayed in laptop, and the plastic cover detached from rest of plastic body... (sorry I have no photo).
If I knew this vulnerability, perhpas with more careful pull I could prevent it (or use some tool other tool for help, not just bare hands), however still I consider this rather poor design.
If I knew this vulnerability, perhpas with more careful pull I could prevent it (or use some tool other tool for help, not just bare hands), however still I consider this rather poor design.
Later on I removed that separated usb-c pasrt from laptop, and glued it to the rest of plastic body with the glue...
With some careful use the flash is still normally usable, but one has to be extra careful, when pulling the flash out of usb-c, especially if it is the one with firmer grip.
With some careful use the flash is still normally usable, but one has to be extra careful, when pulling the flash out of usb-c, especially if it is the one with firmer grip.
Also right from the beginning I was wondering, why Samsung opted for such a strange approach, that the black piece is used as conversion from usb-c to usb-a.
Why instead did't you just use the middle part as fixed body with usb-a on one side, and usb-c on other side, and from sides just use plastic covers.
Why instead did't you just use the middle part as fixed body with usb-a on one side, and usb-c on other side, and from sides just use plastic covers.
This would minize the need to move that conversion items, so I would say improve live time of the product overall, and just would be somewhat more natural design in my view..
So long story whort:
I like toe overal design.size/form/look of this product. But is has the issues, see above.
I think if you adapted suggested design, that you have just one middle part with both connectors from each side one type, and then just some plastic covers on both sides, that desig would be somehwat better. Also make sure that connectors can withstand some more aggressive pulling (perhaps make the body internals with some metalic scelet), ant it would be pretty cool product.
Sadly right now it is rather mixed impression.
I like toe overal design.size/form/look of this product. But is has the issues, see above.
I think if you adapted suggested design, that you have just one middle part with both connectors from each side one type, and then just some plastic covers on both sides, that desig would be somehwat better. Also make sure that connectors can withstand some more aggressive pulling (perhaps make the body internals with some metalic scelet), ant it would be pretty cool product.
Sadly right now it is rather mixed impression.
(I am not evaluating/discussing speed/performance, because that is not that important for me usually. Overal for my occasional use the performance is absolutely acceptable)
I would recommend this to a friend!
Features
3
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Sadly no info on reformatting: FAT32=4G files only
on May 7, 2022
Posted by: GDavid
pretty good product sadly lacking the most basic support.
fat32 format means a maximum filesize of 4 gigabytes.
samsung should have some guidance information on reformatting to exfat or ntfs with cluster sizes.
samsung should have some guidance information on reformatting to exfat or ntfs with cluster sizes.
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great drive
on October 27, 2022
Posted by: Sasha
Expertise:Intermediate
I've had this flash drive for almost a year and I really like it. It's easy to use, and the price is right.
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: krnkimchi1988
[This review was collected as part of a promotion.] I love this usb! It is amazing that you can exchange data from one device to another. For example, I have alot of pictures and music files from my smartphone and now it can be transferred to my PC or vice versa!!!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Broke after only 3 months of barely any use
on May 27, 2020
Posted by: EBennett
from Akron Ohio
Expertise:Intermediate
The USB C connector broke and isnt connected to the device any more after leaving it at my desk and falling 1 time
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
1
Value
1
Response from Samsung USBy Samsung Memory, OBA, June 1, 2020
EBennett:
I am very sorry that your flash drive is not working.
Samsung stands behind the quality and performance of every 3.1 Series USB flash drive we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from an authorized dealer.
Please give us the opportunity to assist you by contacting Samsung Customer Support.
You may contact Samsung Customer Support via any of the following options:
1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)
The Samsung Memory and Storage Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
- Samsung Memory
I am very sorry that your flash drive is not working.
Samsung stands behind the quality and performance of every 3.1 Series USB flash drive we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from an authorized dealer.
Please give us the opportunity to assist you by contacting Samsung Customer Support.
You may contact Samsung Customer Support via any of the following options:
1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)
The Samsung Memory and Storage Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
- Samsung Memory
Written by a customer while visiting Samsung US
Customer Rating
1
Cheap plastic lines the tip
on April 29, 2019
Posted by: saetia
from Milwaukee, WI
Expertise:Expert
After around 10 uses the tip, which is lined with a cheap plastic, broke apart and got lodged in the usb-c port of my 2018 MacBook Pro. cables weren't seating properly into the port, so I brought it to apple and they used tweezers to yank out the pieces.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
1
Response from Samsung USBy Samsung Memory, OBA, January 15, 2020
saetia:
Thank you for purchasing the Samsung DUO Plus 3.1 USB flash drive and for your review. I am very sorry to hear about your experience with this drive. Your feedback is important to us and will be shared with our Memory Team.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 5-year manufacturer's limited warranty if purchased brand-new directly any authorized seller.
So that we can provide assistance with your drive or begin warranty service, please contact us via any of the below options:
1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)
The Samsung Memory and Storage Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Memory
Thank you for purchasing the Samsung DUO Plus 3.1 USB flash drive and for your review. I am very sorry to hear about your experience with this drive. Your feedback is important to us and will be shared with our Memory Team.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 5-year manufacturer's limited warranty if purchased brand-new directly any authorized seller.
So that we can provide assistance with your drive or begin warranty service, please contact us via any of the below options:
1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)
The Samsung Memory and Storage Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Memory
Written by a customer while visiting Samsung US