Customer reviews from Samsung US
Samsung - DUO Plus 32GB USB 3.1, USB-C Flash Drive - Gray
Average customer rating
3.5
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
15
4 Stars
7
3 Stars
6
2 Stars
1
1 Star
8
55%of customers recommend this product.
(
12 out of
22)
Customer Reviews for Samsung - DUO Plus 32GB USB 3.1, USB-C Flash Drive - Gray
Customer Rating
5
Samsung is my storage Go-to.
on December 11, 2018
Posted by: GOSamsungGoTexas
[This review was collected as part of a promotion.] I use Samsung products whenever possible. In my home Samsung is trusted. When it come to storage options, no one can compete. Before using Samsung devices, I would regularly have to replace devices due to failure. The only reason I've replaced Samsung devices had been to upgrade. Never a failure... Not even once.
Nice job Samsung!!!!
Nice job Samsung!!!!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Great Concept, could have a sturdier build
on August 29, 2019
Posted by: Eli G
from Tulsa, OK
Expertise:Intermediate
I originally loved this product. The concept was great and the performance was spectacular. Though after only two months a tiny plastic ring in the tip broke off in one of my ports. Which was less than ideal, I was able to get it out and the flash drive continued to work normally. A couple more months passed and I was using the device when my friend bumped it while it was in my port. The device is no longer recognized by computer. Frustrating.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
3
Response from Samsung USBy Samsung Memory, OBA, January 15, 2020
Eli G:
Thank you for purchasing the Samsung DUO Plus 3.1 USB flash drive and for your review. I am sorry to hear about your experience with this drive. Your feedback will be shared with our product team.
Samsung stands behind the quality and performance of every DUO Plus 3.1 USB flash drive we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer.
If you need assistance with using this drive or need warranty service, please contact us via any of the below options:
1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)
The Samsung Memory and Storage Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Memory
Thank you for purchasing the Samsung DUO Plus 3.1 USB flash drive and for your review. I am sorry to hear about your experience with this drive. Your feedback will be shared with our product team.
Samsung stands behind the quality and performance of every DUO Plus 3.1 USB flash drive we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer.
If you need assistance with using this drive or need warranty service, please contact us via any of the below options:
1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)
The Samsung Memory and Storage Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Memory
Written by a customer while visiting Samsung US
Customer Rating
1
Very low speed
on March 17, 2019
Posted by: vlodko_lviv
from Port Reading, NJ
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this flash drive recently with the hope that I will get a comfortable speed of recording and reading. Connected to the USB3.0 port, formatted in NTFS, in order to be able to download large files as a result did not get not only no write speed - 27.26 MB / s, but also a very low reading speed of 44.38 MB / s, instead of the promised 300 MB / s Just before I bought a 128GB USB flash drive, there's also a low speed, I thought I would buy Samsung and get the promised speed, but my expectations did not come true.
In addition, there are too many parts: an adapter, a cap and a flash drive itself. And everything is not connected with each other. Could have given even a lanyard to connect the cap and the flash drive.
One more question: does Samsung not know that 99% of users use phones in their cases, so USB Type-C just does not get to the port!
Absolutely nothing the thing, money thrown to the wind!
In addition, there are too many parts: an adapter, a cap and a flash drive itself. And everything is not connected with each other. Could have given even a lanyard to connect the cap and the flash drive.
One more question: does Samsung not know that 99% of users use phones in their cases, so USB Type-C just does not get to the port!
Absolutely nothing the thing, money thrown to the wind!
Features
1
Performance
1
Design
3
Value
3
Response from Samsung USBy Samsung Memory, OBA, March 21, 2019
vlodko_lviv :
Thank you for purchasing the Samsung DUO Plus USB 3.1 Flash Drive. I am sorry to see that you are not completely happy with performance speeds. There are several factors which may affect performance speeds such as host device, file attributes, etc.
For assistance addressing your speed concerns, please contact Samsung Customer Support:
1) Call: 1-800-SAMSUNG (ask for Memory)
Available 9AM - 12AM EST (Mon-Fri) / 9AM - 9PM EST (Sat)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)
The Samsung Memory and Storage Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Memory-Storage/bd-p/memoryandstorage
We also appreciate your feedback regarding the design of the DUO Plus. Your experience with the product is important to us and will be shared with our product team.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 5-year manufacturer's limited warranty if purchased brand-new directly from any authorized seller.
~ Samsung Memory
Thank you for purchasing the Samsung DUO Plus USB 3.1 Flash Drive. I am sorry to see that you are not completely happy with performance speeds. There are several factors which may affect performance speeds such as host device, file attributes, etc.
For assistance addressing your speed concerns, please contact Samsung Customer Support:
1) Call: 1-800-SAMSUNG (ask for Memory)
Available 9AM - 12AM EST (Mon-Fri) / 9AM - 9PM EST (Sat)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)
The Samsung Memory and Storage Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Memory-Storage/bd-p/memoryandstorage
We also appreciate your feedback regarding the design of the DUO Plus. Your experience with the product is important to us and will be shared with our product team.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 5-year manufacturer's limited warranty if purchased brand-new directly from any authorized seller.
~ Samsung Memory
Written by a customer while visiting Samsung US
Customer Rating
5
USB 3.1 Flash Drive DUO Plus 256GB
on August 24, 2019
Posted by: Roger B
from Mooresville, NC
Expertise:Intermediate
I bought this to transfer files from my old laptop to my new one and also for transferring files from my phone with USB-C port to laptop and vice versa. This is the best flash drive and fastest one I've ever had. It took minutes to transfer thousands of pictures and music. I was surprised at how fast I was done. You get what you pay for, well worth the money!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Cool Flash Drive but better write speed is needed
on September 6, 2019
Posted by: PaulinaV
from Mexico City
Expertise:Expert
I like this flash drive for the adapter USB-A what lets use this flash drive in all kind of equipments with USB type A and C.
Works very well in my iPad Pro 2018 and have more read speed than Samsung say and that's so cool, more than 300 MB/s (I have the 128GB version) but is poor in write speed with no more than 40 MB/s.
The parts keep in place and don't feel like plastic cheap.
Great Flash Drive Samsung, but if the write speed where greater 90 MB/s this will be a excellent equipment. Maybe for the next version.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
simple and fast
on December 13, 2019
Posted by: Warden1103
from Orange, Texas
Expertise:Intermediate
I got this simply for the ability to use it with my tablet... transfering things directly to the drive on the go makes it totally worth the price.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Mine hasn't worked
on April 11, 2020
Posted by: Rita
from Michigan
Expertise:Intermediate
Can someone please help? My duo plus 256 hasn't worked ssd's I ce I bought. I have the samsung galaxy s10+ phone.
When I plug it in, it foes nothing. Do I need an app for this to work? I want to put my docs and pics on it.
I can't rate it, because I haven't been able to use it.
When I plug it in, it foes nothing. Do I need an app for this to work? I want to put my docs and pics on it.
I can't rate it, because I haven't been able to use it.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Memory, OBA, April 14, 2020
Rita:
Thank you for purchasing the Samsung DUO Plus 3.1 USB flash drive. This 3.1 drive is backwards compatible with USB 2.0 or 3.0 interfaces and can be formatted with your device to suit your needs.
Please give us the opportunity to assist you with step-by-step troubleshooting or warranty service. You may contact Samsung Customer Support via any of the following options:
Samsung Customer Support:
1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)
The Samsung Memory and Storage Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Samsung stands behind the quality and performance of every DUO Plus 3.1 USB flash drive we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from an authorized dealer.
We look forward to hearing from you soon.
~ Samsung Memory
Thank you for purchasing the Samsung DUO Plus 3.1 USB flash drive. This 3.1 drive is backwards compatible with USB 2.0 or 3.0 interfaces and can be formatted with your device to suit your needs.
Please give us the opportunity to assist you with step-by-step troubleshooting or warranty service. You may contact Samsung Customer Support via any of the following options:
Samsung Customer Support:
1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)
The Samsung Memory and Storage Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Samsung stands behind the quality and performance of every DUO Plus 3.1 USB flash drive we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from an authorized dealer.
We look forward to hearing from you soon.
~ Samsung Memory
Written by a customer while visiting Samsung US
Posted by: Hope
from NY
i love that this is duo flash drive can be used in both comuputer and phones due to its duo connectivity.
i have no problems with it. great as is intended for. i can transfer files or anything from my mobile device to my computer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US