Customer reviews from Samsung US
Samsung - DUO Plus 32GB USB 3.1, USB-C Flash Drive - Gray
Average customer rating
3.5
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
15
4 Stars
7
3 Stars
6
2 Stars
1
1 Star
8
55%of customers recommend this product.
(
12 out of
22)
Customer Reviews for Samsung - DUO Plus 32GB USB 3.1, USB-C Flash Drive - Gray
Customer Rating
5
Think no more, just get it!
on January 24, 2022
Posted by: arslan
from Ames, Iowa
this usb type-c and type-a combo flash drive is the best of its kind. the read and write speeds are exactly as quoted by samsung. the drive itself is very sturdy and elegant-looking. the fact that it has a separate type-c to type-a converter intelligently attached with it makes it super useful. i use it to transfer data between my pc, ipad, mac, and my samsung phone as well. high speed with super portability, what else do you need? so think no else and get this drive.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome product but the 256 was configured as 32..
on April 27, 2020
Posted by: Mehadi
from Reno NV
Expertise:Expert
I had bought the 256 USB C flash drive last year and finally got around to using it.
It worked and moved the files but...found it was formatted to 32GB. Checked the label and the order, I had ordered the 256 correct and label matched 256 as well.
Tried to check size through explorer and tried to reformat but still was only 32 GB.
Used my expertise and used command prompt and found yes it was 256 but it was only portioned to 32GB and had to erase partition, create new, did a full format and then got it to work with the full storage as intended.
It worked and moved the files but...found it was formatted to 32GB. Checked the label and the order, I had ordered the 256 correct and label matched 256 as well.
Tried to check size through explorer and tried to reformat but still was only 32 GB.
Used my expertise and used command prompt and found yes it was 256 but it was only portioned to 32GB and had to erase partition, create new, did a full format and then got it to work with the full storage as intended.
Works great but a little upset at this mistake on the company's end.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy Samsung Memory, OBA, April 30, 2020
Mehadi :
Thank you for purchasing the Samsung DUO Plus 3.1 Flash Drive and for your review. I am sorry that you are not seeing the full capacity of your drive. It may be that your drive is in FAT32 format which will result in your drive showing only 32GB. The FAT32 format is used in order to maximize compatibility with older devices that don't support exFAT or NTFS. Formatting your drive as exFAT or NTFS may resolve this issue.
If you need further assistance, please know we are here to help. You can reach Samsung Customer Support via any of the following options:
1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)
The Samsung Memory and Storage Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Memory
Thank you for purchasing the Samsung DUO Plus 3.1 Flash Drive and for your review. I am sorry that you are not seeing the full capacity of your drive. It may be that your drive is in FAT32 format which will result in your drive showing only 32GB. The FAT32 format is used in order to maximize compatibility with older devices that don't support exFAT or NTFS. Formatting your drive as exFAT or NTFS may resolve this issue.
If you need further assistance, please know we are here to help. You can reach Samsung Customer Support via any of the following options:
1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)
The Samsung Memory and Storage Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Memory
Written by a customer while visiting Samsung US
Customer Rating
4
Overall good value
on December 11, 2018
Posted by: Note8donthate
[This review was collected as part of a promotion.] I purchased this as a quick way to transfer files from my phone to the computer (and vice versa). Overall this is a good value. File transfering is quick and easy with only one issue that's a nuisance. Too many parts. There are three parts to this usb stick, and on a couple of occasions I lost the top cover in between the recliner. There should be a way to tether all of the interchangeable parts in order to keep them from getting lost. Overall, this is a helpful usb, especially when transferring from android to a macbook. I would definitely purchase again if they updated the design.
Features
3
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Really slow write speed
on January 10, 2020
Posted by: CT4nk3r
from Hungary
Expertise:Intermediate
I have got a Sandisk Pendrive that has a write speed of about 50-70. It's not evern 3.1, so I thought that this Samsung 3.1 pendrive will be able to deliver faster speeds. Ohh I was so wrong, tried to put some files on it and THIS PENDRIVE HAS 20MB/s speeds. Don't buy this if you need a fast pendrive, the read speeds are great anyway.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
2
Response from Samsung USBy Samsung Memory, OBA, January 15, 2020
CT4nk3r:
Thank you for purchasing the Samsung DUO Plus 3.1 USB flash drive. I am sorry that you are not completely happy with performance speeds. There are several factors which may affect performance speeds such as host device, file attributes, etc.
For assistance addressing your speed concerns, please contact Samsung Customer Support:
1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)
The Samsung Memory and Storage Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Memory
Thank you for purchasing the Samsung DUO Plus 3.1 USB flash drive. I am sorry that you are not completely happy with performance speeds. There are several factors which may affect performance speeds such as host device, file attributes, etc.
For assistance addressing your speed concerns, please contact Samsung Customer Support:
1) Call: 1-800-SAMSUNG (ask for Memory) Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)
The Samsung Memory and Storage Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Memory
Written by a customer while visiting Samsung US
Customer Rating
3
200Mb/s read and 20Mb/s write
on January 6, 2019
Posted by: BexWong
from Hong Kong
Small size , high read speed over 200mb/s, but 20mb/s write speed. Tested by MBP type C and windows.
Using 64GB version
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy Samsung Memory, OBA, January 7, 2019
BexWong:
Thank you for purchasing the Samsung DUO Plus 3.1 USB flash drive. I am sorry to see that you are not completely happy with performance speeds. There are several factors which may affect performance speeds such as host device, file attributes, etc.
For assistance addressing your speed concerns, please contact Samsung Customer Support
1) Call: 1-800-SAMSUNG (ask for Memory)
Available 9AM - 12AM EST (Mon-Fri) / 9AM - 9PM EST (Sat)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)
The Samsung Memory and Storage Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Memory-Storage/bd-p/memoryandstorage
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Memory
Thank you for purchasing the Samsung DUO Plus 3.1 USB flash drive. I am sorry to see that you are not completely happy with performance speeds. There are several factors which may affect performance speeds such as host device, file attributes, etc.
For assistance addressing your speed concerns, please contact Samsung Customer Support
1) Call: 1-800-SAMSUNG (ask for Memory)
Available 9AM - 12AM EST (Mon-Fri) / 9AM - 9PM EST (Sat)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)
The Samsung Memory and Storage Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Memory-Storage/bd-p/memoryandstorage
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Memory
Written by a customer while visiting Samsung US
Customer Rating
1
NOT TRUSTWORTHY, LOST ALL INFO!!!
on June 14, 2021
Posted by: BdoubleW
lost all my files, not sure why or how, always "unmounted" and never had an issue until now. used a gc on this garbage too.
can't ever trust this product ever again!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Memory, Samsung Brand Ambassador, June 16, 2021
BdoubleW:
Thank you for purchasing the Samsung DUO Plus Flash Drive. We appreciate you sharing your experience with us.
Please contact Samsung Customer Support so we can better understand your issue and assist you with step-by-step troubleshooting or warranty service.
You can reach us at:
1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for:
1) Contact Us Options (LiveChat, Remote Support)
2) Product Support
3) Warranty Info
4) Samsung Community: A great resource for getting help from Samsung moderators and customers and more
5) …and more product, repair, order, and care options
Samsung stands behind the quality and performance of every 3.1 Series USB flash drive we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from an authorized dealer.
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
We hope to hear from you soon.
~ Samsung Memory
Thank you for purchasing the Samsung DUO Plus Flash Drive. We appreciate you sharing your experience with us.
Please contact Samsung Customer Support so we can better understand your issue and assist you with step-by-step troubleshooting or warranty service.
You can reach us at:
1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 12AM EST (Mon-Fri)
Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for:
1) Contact Us Options (LiveChat, Remote Support)
2) Product Support
3) Warranty Info
4) Samsung Community: A great resource for getting help from Samsung moderators and customers and more
5) …and more product, repair, order, and care options
Samsung stands behind the quality and performance of every 3.1 Series USB flash drive we manufacture with a limited 5-year manufacturer’s warranty when purchased brand-new, directly from an authorized dealer.
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
We hope to hear from you soon.
~ Samsung Memory
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Performance/As Described
on August 30, 2018
Posted by: cvega71911
from Fallbrook
Expertise:Intermediate
[This review was collected as part of a promotion.] very satisfied right off the bat with the performance and quality of this flash drive. connector(s) stay snug and secure while attached to keyring , and while i travel. small sleak and convenient. very satisfied and would highly recommend for the quality, performance, features, and price of this flash drive.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Memory, OBA, August 30, 2018
cvega71911:
Thank you for purchasing the Samsung USB 3.1 Flash Drive DUO Plus and for your review. I'm glad to see that this Type-C drive with a Type-A adapter is meeting your needs. This dual drive with backward compatibility to USB 3.0/2.0 is flexible across many different devices and uses.
You can rest assured that your data is safe with its 5-proof technology (water proof, shock proof, temp proof, magnet proof, and x-ray proof) and 5-year limited warranty.
Should you ever need assistance with using this product, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG (ask for Memory) or via email at: samsungmemorysupport@sea.samsung.com
Support hours are from 9AM - 12AM EST (Mon-Fri) / 9AM - 9PM EST (Sat).
Direct LiveChat with our Memory Team is available 12PM-6PM EST (Mon-Fri) at: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
The Samsung Memory and Storage Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Memory-Storage/bd-p/memoryandstorage
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Memory
Thank you for purchasing the Samsung USB 3.1 Flash Drive DUO Plus and for your review. I'm glad to see that this Type-C drive with a Type-A adapter is meeting your needs. This dual drive with backward compatibility to USB 3.0/2.0 is flexible across many different devices and uses.
You can rest assured that your data is safe with its 5-proof technology (water proof, shock proof, temp proof, magnet proof, and x-ray proof) and 5-year limited warranty.
Should you ever need assistance with using this product, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG (ask for Memory) or via email at: samsungmemorysupport@sea.samsung.com
Support hours are from 9AM - 12AM EST (Mon-Fri) / 9AM - 9PM EST (Sat).
Direct LiveChat with our Memory Team is available 12PM-6PM EST (Mon-Fri) at: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
The Samsung Memory and Storage Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Memory-Storage/bd-p/memoryandstorage
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Memory
Written by a customer while visiting Samsung US
Customer Rating
3
slow write speed
on October 4, 2018
Posted by: BillieBillie
this has slower write speeds than another samsung USB-C key (no longer sold on the website) but had only 64 GB max.
On different machines USB 3.1 capable, the best write speed this unit delivers is in the range 48-53 MBps. The previous unit showed 135-142 MBps while writing.
On different machines USB 3.1 capable, the best write speed this unit delivers is in the range 48-53 MBps. The previous unit showed 135-142 MBps while writing.
As far as read speed goes, it is so and so at 130 - 145 MBps.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
2
Response from Samsung USBy Samsung Memory, OBA, October 18, 2018
BillieBillie:
Thank you for purchasing the Samsung DUO Plus 3.1 USB flash drive. I am sorry to see that you are not completely happy with performance speeds.
To better understand your specific setup and speed concerns and to assist you, please call Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory)
Available 9AM - 12AM EST (Mon-Fri) / 9AM - 9PM EST (Sat)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)
The Samsung Memory and Storage Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Memory-Storage/bd-p/memoryandstorage
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Memory
Thank you for purchasing the Samsung DUO Plus 3.1 USB flash drive. I am sorry to see that you are not completely happy with performance speeds.
To better understand your specific setup and speed concerns and to assist you, please call Samsung Customer Support.
1) Call: 1-800-SAMSUNG (ask for Memory)
Available 9AM - 12AM EST (Mon-Fri) / 9AM - 9PM EST (Sat)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat: https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Available 12PM-6PM EST (Mon-Fri)
The Samsung Memory and Storage Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Memory-Storage/bd-p/memoryandstorage
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Memory
Written by a customer while visiting Samsung US