Customer reviews from bose.com
Bose - SoundLink Headphones Ear Cushion Kit - Black
Average customer rating
2.4
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
13
4 Stars
11
3 Stars
25
2 Stars
20
1 Star
43
Customer Reviews for Bose - SoundLink Headphones Ear Cushion Kit - Black
Customer Rating
1
Impossible to install
on June 12, 2018
Posted by: JohnnyGee1955
Gender:Male
[This review was collected as part of a promotion.] The cushions need a stiffener ring around the flange so they positively snap in place. The video showing how to install cushions is completely useless. The flange slips out of the slot as you go around the circumference. I might just as well throw the headphones out. In contrast, the cushions are extremely easy to install on Bose over the ear headphones.
Written by a customer while visiting bose.com
Customer Rating
3
Depressing
on August 13, 2018
Posted by: Sans
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] i was jubilant when i got my first Bose on-ear headphones (wireless) back in 2015. But that turned out to be repentant as the durability of the Cushion got detrition in the early stage itself. Company with such renowned music quality couldn't manage inspecting such low quality ear cushions.
Written by a customer while visiting bose.com
Customer Rating
1
Could Improve
on March 24, 2019
Posted by: Chessie731
Gender:Female
Length of ownership:1 year or longer
I had my headphones since October of 2017 and the cushions are horrible. The cushion is coming out. And they seem older then they look. I'm a Bose fanatic but these are the only headphones I seem to be having problems with, which is very disappointing.
Written by a customer while visiting bose.com
Customer Rating
1
Questionable ear cushions
on January 7, 2018
Posted by: Cmoment10
Gender:Male
It's been a little over a year and cushions are peeling as well tearing off rt. Ear....mind you don't use daily, brought at airport because I had 3hr flight. Headphones are exceptional can hear every instrument playing and background subtlety are unreal. Just sad that they weren't to concern with their reputation. Have Bose system in my benz knew these would be A1. But as an industry leader complacency and attention to detail with every product carrying the name. BOSE. Making money is great, word of mouth Priceless.....FYI. and warranty, expired.....figures. Sad!!!
Written by a customer while visiting bose.com
Customer Rating
1
Can't install
on May 12, 2018
Posted by: Tom
Gender:Male
[This review was collected as part of a promotion.] The headphones are great, but after two years of use the cushions have degraded. I bought the replacement cushions, but as many others have commented, these are extremely difficult to install. Despite a half hours' toil ( and the help of my daughter), I still haven't been able to get one on.
Written by a customer while visiting bose.com
Customer Rating
1
ear cushions
on June 6, 2018
Posted by: tina
Gender:Female
[This review was collected as part of a promotion.] Love the headset, I have several pairs, but the ear cushions are garbage, they fall apart after a few wears. I've bought several replacements. The black cushions leave black vinyl all over my face & neck as it disintegrates. I'm trying to find another solution, perhaps replacements that are leather or cloth
Written by a customer while visiting bose.com
Customer Rating
3
Great headphones but bad ear cushions
on July 12, 2018
Posted by: Avi
Gender:Male
Length of ownership:6 months
I have been very happily using these headphones but unfortunately, the ear cushions are not of the best quality. I
Written by a customer while visiting bose.com
Customer Rating
2
Great headphone, disappointing ear cushion
on May 31, 2016
Posted by: Shail
Gender:Male
Bought this a year back, totally satisfied with the sound quality, battery life, and compatibility. But just shocked to see the ear cushion falling apart , very embarrassing to use it now :-(
Response from bose.comBy Julius, Bose Service, June 2, 2016
Hello Shail,
Thank you for the review. We appreciate hearing from our customers. We are glad to hear that you are satisfied with the sound quality, battery life, and compatibility of the headphones. However, we also expect you to be satisfied with the cushions and we are sorry to hear about the trouble you are having with them. We stand behind our products with our warranty and would definitely like to help you with this.
We have reached out by email to learn more, but if you ever need assistance we are here to help Monday through Friday 9am to 9pm EST at 800-380-4831.
Thank you for the review. We appreciate hearing from our customers. We are glad to hear that you are satisfied with the sound quality, battery life, and compatibility of the headphones. However, we also expect you to be satisfied with the cushions and we are sorry to hear about the trouble you are having with them. We stand behind our products with our warranty and would definitely like to help you with this.
We have reached out by email to learn more, but if you ever need assistance we are here to help Monday through Friday 9am to 9pm EST at 800-380-4831.
Written by a customer while visiting bose.com