Customer reviews from bose.com
Bose - SoundLink Headphones Ear Cushion Kit - Black
Average customer rating
2.4
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
13
4 Stars
11
3 Stars
25
2 Stars
20
1 Star
43
Customer Reviews for Bose - SoundLink Headphones Ear Cushion Kit - Black
Customer Rating
1
Completely unable to install.
on January 6, 2020
Posted by: Kathryn
Length of ownership:1 year or longer
These do not fit. Completely dissatisfied. Instructions are inadequate,
Written by a customer while visiting bose.com
Customer Rating
1
Sound Quality is Great But Ear Cushion very Poor
on May 19, 2020
Posted by: Rajesh
Gender:Male
Length of ownership:1 year or longer
I got this from one of my friend as gift and used for a month or so.. and kept it in Bose case and never used after that.. I opened it recently and see black small pieces coming off from ear cushion and in 1-2 days the actual ear cushions came off from ear phone.. and unable to stay on them now.. Ear cushions are very poor but the sound quality is great.. Really disappointed with this product. Never expected this from Bose as i was always been fan of Bose and its products...
Response from bose.comBy nicole leboeuf, Customer Support, May 22, 2020
Hi Rajesh, we're very sorry to see this! This is definitely not something your friend should have experienced after a month of use.
Please reach out to us via https://bose.life/2XnA0oS so we can look into this further for you.
Thanks,
Jack - Bose Customer Support
Please reach out to us via https://bose.life/2XnA0oS so we can look into this further for you.
Thanks,
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
LOVE the sound, HATE the ear cushions!!!
on June 23, 2020
Posted by: Mijacogeo
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] These headphones have magnificent sound, reliable Bluetooth electronics and decent battery life. I rate the phones very easily as solid 5 stars. But after over a year of using them only at home and not out in the world, the ear cushions have failed. I think of the old, mid-level phones from the 70's and 80's that still have their original cushions, and I just can't believe that Bose skimped on this critical part of these beautiful headphones. They vary easily rate a 1 star, bringing the overall rating to a 3-- which honestly doesn't show these phones as they truly are, because the sound quality ROCKS!
I have always respected the Bose name, and when visiting friends or going to parties where the hosts were playing music through any kind of Bose speakers, I was always blown away by the sheer clarity and presence of their sound. When it came time for a pair of Bluetooth headphones, I had made up my mind that I would get Bose, but-- because of my OCD-- I had to compare models from other companies, too. Bose won, hands down. And now, after lightly and lovingly using these headphones, both cushions have split halfway off-- yet they still sound as good as day one.
I am very upset that I now have to buy these replacement ear cushions (which sound really fun to install), and then continue to replace them every year and a half, maybe. After buying a few replacement sets of cushions I could have just bought a refurb set of headphones!
I am also upset and confused that Bose only seems to respond or comment to a very select few of these reviewers, leaving the rest to just feel left out or used. Money is tight these days, and the future is uncertain. As consumers we hold massive power over the manufacturers because we can choose where to spend our money. When making a purchase of and item that I intend to sue for a while (like tools, office electronics or audio/video equipment), I prefer to pay a bit more and get something with some quality behind it. That's why I chose Bose, and that's also why I will have to seriously reconsider purchasing their products in the future. Bose, be the Best!
Written by a customer while visiting bose.com
Customer Rating
1
cushion broken
on May 11, 2017
Posted by: jun
Gender:Male
I bought it at japan and using it at indonesia. just 3 mmonth using the cushion already broken. I have to use super glue to keep attached and its only last 1 week cause the leather and plastic cant stick together. I hope bose didnt expect customer keep buying the cushion.
Written by a customer while visiting bose.com
Customer Rating
1
to small
on November 19, 2017
Posted by: ktpanman
Gender:Male
I have to agree with the other reviewer thay do not fit, for now i just secured them with electrical tap, i will take them to the geek squad and let them have a go at it but the chances are bleak at best, to bad because they are great head phones
Written by a customer while visiting bose.com
Customer Rating
4
Great sound, poor ear cushions
on January 2, 2018
Posted by: Rob
Gender:Male
The earphones work well. If you wear hearing aids you will need to keep the volume on a TV down or not wear the hearing aids with the headphones. You will get a double signal, one from the headphones and one from your hearing aids. I have also noticed an amplification of some background sounds. My cushions have separated from the headphone much to soon.
Written by a customer while visiting bose.com
Customer Rating
4
Ear Cushions starting to fall off
on January 4, 2018
Posted by: jibro
Gender:Male
Love the sound of these headphones... Couple days ago, I have noticed the pad had started to fall off and leather started to peel away... as I am reading through the reviews it seems like I am not the only one... and getting a replacement for these even is not a recommendation... what should I do??
Written by a customer while visiting bose.com
Customer Rating
4
Great sound, but falling apart too soon.
on June 1, 2018
Posted by: Steve
Gender:Male
[This review was collected as part of a promotion.] I purchased these headphones a couple of years ago, and over the last year have experienced the same deterioration of the ear pads as others. The sound and comfort are great, but I'm disappointed that these didn't last longer for the price point.
Written by a customer while visiting bose.com