Customer reviews from bose.com
Bose - SoundLink Headphones Ear Cushion Kit - Black
Average customer rating
2.4
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
13
4 Stars
11
3 Stars
25
2 Stars
20
1 Star
43
Customer Reviews for Bose - SoundLink Headphones Ear Cushion Kit - Black
Customer Rating
1
SubPar cushions
on March 2, 2020
Posted by: Karen
Gender:Female
Length of ownership:1 year or longer
I bought my soundlink headphones around 2 years ago for my business travel. I only travel 3-5 times a year and that is the only time i use these headphones. On my last trip i notices the cushions were separating and now they are hanging on by a string. I am disappointed that headphones this expensive is made from such subpar material. Bose shame on you! I expected better. I love my headphones but i doubt i would be a return customer. When paying a lot for supposedly high end headphones, i expect them to hold up past 15-20 wears.
Written by a customer while visiting bose.com
Customer Rating
2
Good Headphone but low quality coushions.
on February 18, 2016
Posted by: FilipeH
Gender:Male
I have nothing to complain about audio quality, but my cushions leather started peeling after 8 months of indoors soft usage
Response from bose.comBy Gary, Bose Service, February 23, 2016
Hello FelipeH,
Thank you for taking the time to share your comments. This is not the experience we'd like you to have. As the cushions are a wearable item, depending on the conditions, you should expect them to last 18 months - 5 years before they may need to be replaced.
Please contact our technical support team at 1-800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
Thank you for taking the time to share your comments. This is not the experience we'd like you to have. As the cushions are a wearable item, depending on the conditions, you should expect them to last 18 months - 5 years before they may need to be replaced.
Please contact our technical support team at 1-800-379-2073. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
Written by a customer while visiting bose.com
Customer Rating
1
Worst quality ever!!!
on April 5, 2017
Posted by: Timwell
Gender:Male
The ear cushions doenst last... i had the same problem as everyone else here!! The fabric starts to fall apart... i dont recomend this to anyone. I am very desapointed with Bose.
Written by a customer while visiting bose.com
Customer Rating
2
Can’t get the replacement cushions on!!
on October 31, 2017
Posted by: MikeD
Gender:Male
Had the headphones almost two years and suddentboth cushions started to come off. I ordered the replacements but I simply can’t get them on. I watched a YouTube video where it looks so simple but every time I get one end on the other end pops off...seems like they’re too small. So frustrating.
Written by a customer while visiting bose.com
Customer Rating
1
Bose OE SoundLink Model BHI - Ear Cushions Poor
on January 8, 2018
Posted by: Mwiggins
Gender:Male
My wife bought me these headphones so I could listen to music and block out the noise as I pursued my graduate degree in the evenings. After two semesters the right cushion has separated and the left is looking very worn. I am really suprised at the lack of durability for this otherwise fine product. The headphones otherwise produce a really great sound and noise cancellation is also very very good. I like them so much that I still wear them with the broken cushion, but quite frankly it is time for a change. This is my first Bose product and quite frankly I need to consider going a different route for my next pair.
Written by a customer while visiting bose.com
Customer Rating
1
Ear cushions do NOT evoke Bose quality
on April 2, 2018
Posted by: John
I've taken great care of my Bose Soundlink on-ear headphones to ensure the wonderful sound they provide will last me for some time. Unfortunately, the ear cushions do not live up to the Bose standard associated with these headphones. I only use them indoors, never for a workout, and mainly for travel and today during one of my trips, I received several odd stares from folks at the airport before noticing the ear cushion remnants around my ears and neck. For the careful use I provide these headphones, and the price point, the ear cushions should be much more durable. Based on this embarrassing episode after the meticulous care, this will be my last Bose product.
Written by a customer while visiting bose.com
Customer Rating
1
Extremely disappointed with Bose
on September 12, 2018
Posted by: sho854
Gender:Male
Length of ownership:1 year or longer
I ordered the replacement cushions hoping to easily replace them after the previous ones tore off. After sending more than 2 hours on it, I have still not been able to replace even a single ear cushion. They are not designed in such a way that they can be easily replaced. Its extremely hard to put them in place and the foam and plastic can get damaged. It requires a lot of pulling and stretching and still I can't get them in place. I am not sure how Bose expects this to be do it yourself job
Written by a customer while visiting bose.com
Customer Rating
1
Good luck getting these on
on September 29, 2018
Posted by: Tom D
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] Like many here I agree that I love the headphones but the ear pads are poorly designed and wear out with light use. This replacement kit from Bose is a challenge to install and will test your patience and dexterity. It took me well over an hour of man handling these things to get them on. There's no secret, and watching the video is a joke. They cheerfully suggest that you just have to work with them a little bit, and the person in the video easily puts them on in a matter of seconds, there's no way. If you have fat fingers you may just want to try a different product.
Written by a customer while visiting bose.com