Customer reviews from bose.com
Bose - SoundLink Headphones Ear Cushion Kit - Black
Average customer rating
2.4
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
13
4 Stars
11
3 Stars
25
2 Stars
20
1 Star
43
Customer Reviews for Bose - SoundLink Headphones Ear Cushion Kit - Black
Customer Rating
1
Terrible cushions
on December 12, 2017
Posted by: sparkle909
Gender:Female
After 1 year i had to replace my ear cushions on the sound link as they come away. So far my husband and i between us have spent more than one hour trying to get the cushion replacements on. Nothing like the video on youtube. (yes i had to search online as it was such a task to get them on).
What a absolute joke it is when you spend so much on a pair of headphones! Last pair i will buy.
What a absolute joke it is when you spend so much on a pair of headphones! Last pair i will buy.
Written by a customer while visiting bose.com
Customer Rating
3
GREAT SOUND ...
on February 25, 2016
Posted by: Dissapointed
Gender:Male
BOUGHT THIS 8 MONTHS GO MY CUSHION WENT ALSO....EXPECTED BETTER FROM BOSE.....
Response from bose.comBy Julius, Bose Service, February 29, 2016
Hello there,
Thank you for your review. We are sorry to hear that you are having trouble with the cushions and would definitely like to help. We stand behind our products with our world class customer support and our warranty. It sounds like your headphones may still be under the one-year warranty. We are here to help.
We have emailed you to learn more. We are also available by phone at 800-380-4831 Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST.
Thank you for your review. We are sorry to hear that you are having trouble with the cushions and would definitely like to help. We stand behind our products with our world class customer support and our warranty. It sounds like your headphones may still be under the one-year warranty. We are here to help.
We have emailed you to learn more. We are also available by phone at 800-380-4831 Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST.
Written by a customer while visiting bose.com
Customer Rating
3
Ear cushion deteriorates pretty fast
on February 15, 2018
Posted by: Tarso Mosci
Gender:Male
This headphone is awesome in terms of sound, but the ear cushions are falling apart...even though I have taken really good care of them. It's not supposed to behave like this...clearly it's a design issue...
Written by a customer while visiting bose.com
Customer Rating
1
Impossible to Get On
on April 11, 2018
Posted by: MinneapolisTom
Gender:Male
This is not an issue with the quality. Things wear out. But these replacement pads are literally impossible to put on. Do not believe the help video. Just this has turned me off from buying ANYTHING from Bose again.
Written by a customer while visiting bose.com
Customer Rating
1
Great headphone, terrible cushion
on July 16, 2018
Posted by: Jchen1225
Gender:Male
Length of ownership:1 year or longer
I really like the sound of my OE soundlink, but the cushion tear easily and I can’t use it without getting made fun of. It’s a high end headphone the cushion should not be like this.
Written by a customer while visiting bose.com
Customer Rating
1
Lousy Product
on December 2, 2018
Posted by: BoseMan360
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] Like many others I too have had issues with the ear cushions I've had the headphones for 3yrs and are great. The original cushions lasted a while (I barely used them) but when i had to replace them, the replacement cushions only lasted about a year. Poor quality for such an expensive product This will be my last replacement pair
Written by a customer while visiting bose.com
Customer Rating
1
Good luck with trying to get the new ones on
on January 16, 2019
Posted by: Mike
Gender:Male
Length of ownership:1 year or longer
I knew there might be some challenge after reading one of the reviews and after watching the "total ease" that the youtube video wants appears to make replacement. Well, be prepared! It is nearly impossible to get the new ear cushions on around the flange of the headphones. I've been struggling for an hour and haven't gotten one on yet.
Written by a customer while visiting bose.com
Customer Rating
1
Ear pads don't last, and impossible to replace.
on January 4, 2020
Posted by: pk
Gender:Male
Length of ownership:1 year or longer
Don't bother with these headphones. Ear pads don't last, and almost impossible to replace. So far spent a couple of hours trying to replace ear pads without success, and I'm about read to throw the head phones in the trash.
Written by a customer while visiting bose.com