Customer reviews from bose.com
Bose - SoundLink Headphones Ear Cushion Kit - Black
Average customer rating
2.4
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
13
4 Stars
11
3 Stars
25
2 Stars
20
1 Star
43
Customer Reviews for Bose - SoundLink Headphones Ear Cushion Kit - Black
Customer Rating
1
Terrible, buy an off-brand one
on October 24, 2023
Posted by: andreari
Gender:Female
Length of ownership:1 year or longer
This was absolutely impossible to put on the headphones. I had to return it and buy off-brand cushions which were actually possible to install. It's beyond comprehension how Bose could design such a bad cushion replacement and that an off-brand company can make it much better.
Written by a customer while visiting bose.com
Customer Rating
1
Did not fit
on December 26, 2023
Posted by: Barb
Gender:Female
Length of ownership:1 year or longer
I was never able to get the ear pads on the headphones. I was able to purchase from a 3rd party and they went on much easier and fit perfectly.
Written by a customer while visiting bose.com
Customer Rating
1
Cushions don't fit
on January 5, 2024
Posted by: RJ
Length of ownership:1 month
Thank you for your response. Although the video was helpful the cushions we received did not fit. They were still too small.
We then looked to another provider with the same information and the cushions we received from them fit as advertised and also cost less.
So this was not a positive experience ordering from Bose.
Response from bose.comBy Customer support, January 6, 2024
Hello RJ, I recommend that you view our troubleshooting steps found on our product support website for more information on replacing the headphone ear cushions: https://bose.life/3S59YRU.
Should you need any additional support, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Customer support
Should you need any additional support, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
2
Bosé headphones pads
on January 15, 2024
Posted by: Jorge
Gender:Male
Length of ownership:1 year or longer
Very hard to install, I’m still trying to install it.
Response from bose.comBy Customer Care, January 15, 2024
Hello Jorge, I am sorry to hear that you are having a hard time getting your ear cushions, I would recommend taking a look at the guide on how to fit these which can be found here https://bose.life/3TZEC0m
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Impossible
on January 17, 2024
Posted by: Mary59
No matter how hard I try, I cannot get them on. It is ridiculous. My headphones still work but now have no cushions on them. Bose should offer to put them on.
Written by a customer while visiting bose.com
Customer Rating
1
Bad feature
on February 24, 2024
Posted by: Paul
This product was extremely hard to put on the head phones. It took 4 people and numerous hours to finally make it work. I won't be replacing this again.
Response from bose.comBy Customer support, February 25, 2024
Hello Paul, we have a video on our YouTube product support channel that can help instruct how to fit the replacement cushions on your SoundLink On-Ear headphones, you can view this here: bose.life/3SUHnhy. Should you need any additional support, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
1
on February 25, 2024
Posted by: Fred
Cushions were ill fitting, impossible to install and therefore unusable!
Written by a customer while visiting bose.com
Customer Rating
1
Difficult to replace old ear cushions
on April 16, 2024
Posted by: Larry
Length of ownership:1 year or longer
Product is ok but impossible to replace on headset. Numerous people have tried with no success. Directions make it sound so simple but it’s impossible
Written by a customer while visiting bose.com