Customer reviews from bose.com
Bose - SoundLink Headphones Ear Cushion Kit - Black
Average customer rating
2.4
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
13
4 Stars
11
3 Stars
25
2 Stars
20
1 Star
43
Customer Reviews for Bose - SoundLink Headphones Ear Cushion Kit - Black
Customer Rating
2
Very hard to install
on December 17, 2018
Posted by: Frank e
Gender:Male
Length of ownership:1 week
[This review was collected as part of a promotion.] Old one wore out so bought original from Bose. Watched installation video and it looked very easy. When I got I fount it was much harder. One side in and another side was still far from the edge of the head phone. After you put another side in, this side slipped out. Had to try and try. Found out you'd need to pull really hard, that you'll think it may rip this cushion apart. In my case it turned out the first one's inner belt got broken (the black ring that sticks with cushion edge). Bose shall think a easier way to replace since this part is not durable at all.
Written by a customer while visiting bose.com
Customer Rating
3
Easy to use and convenient, ear pads uncomfortable
on January 8, 2019
Posted by: Cc7890
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I have owned these headphones for almost a year and they have stayed durable because I take care of them and transport them in the case they come with. However the ear pads become uncomfortable after prolonged use maybe because of the pressure it places on the ear lobe.
The ear pads feel thin and do not have much cushion to it. I do not know if it would be worth it to buy replacement pads maybe mine are just cheaper. They feel different from another friend who has owned one as well.
The ear pads feel thin and do not have much cushion to it. I do not know if it would be worth it to buy replacement pads maybe mine are just cheaper. They feel different from another friend who has owned one as well.
Written by a customer while visiting bose.com
Customer Rating
2
Poor Quality Cushions
on April 4, 2019
Posted by: Phil
Gender:Male
Length of ownership:1 year or longer
I love great sound and Bose has always proven to be at the top of that game. So it was no surprise to me the SoundLink Headphones provided a great sound. I only wish Bose would have invested as much quality in the materials used to make the headphones. My set has lightly used and always handled with care, stored in a case. The cushions are disintegrating and coming apart from the headphones. This material is literally dissolving on it's own. The head phones have seen maybe 3 charge cycles and I have to contend with repairs and part costs already. This is not acceptable with audio equipment in this price range. I expect much better with Bose, leaving me wondering where else they cut corners.
Written by a customer while visiting bose.com
Customer Rating
2
NICE BUT WON'T LAST
on November 7, 2019
Posted by: Randy
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] The headphones were a gift and my second set of Bose, the first being noise canceling. I strive for quality more than price and thus like the Bose brand. HOWEVER, the ear cushion fell off last night and now needs to be replaced $25. Hopefully Bose will design these out of their product line so they can keep the QUALITY reputation they are known for.
Written by a customer while visiting bose.com
Customer Rating
2
Ear cushions fall apart
on June 23, 2020
Posted by: Nichelle
Gender:Female
Length of ownership:1 year or longer
I bought these and had to replace after 2 months because the ear cushions were falling apart ... needless to say I keep both sets of headphones in the case at all times and only use them when I travel yet again the ear cushions are falling apart and detaching from the base ... very disappointed since this is my second pair and I bought a soundlink that is inconsistent with powering up... quite a bit of money spent for products I can’t use .
Response from bose.comBy nicole leboeuf, Global Customer Service, June 25, 2020
Hello Nichelle,
I'm sorry to hear you are experiencing issues with your cushions. We use protein leather to ensure an allergy-free experience for almost all users of our products. After time, the material can deteriorate if exposed to sweat for prolonged periods. To prevent fast deterioration, we recommend giving the cushions a wipe down with a lightly dampened cloth before storing them away. Please ensure all moisture is dried before storing as this will also help to prolong their lifespan.
Kind regards,
Jeff - Customer Support
I'm sorry to hear you are experiencing issues with your cushions. We use protein leather to ensure an allergy-free experience for almost all users of our products. After time, the material can deteriorate if exposed to sweat for prolonged periods. To prevent fast deterioration, we recommend giving the cushions a wipe down with a lightly dampened cloth before storing them away. Please ensure all moisture is dried before storing as this will also help to prolong their lifespan.
Kind regards,
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Earpads will not attach.
on October 6, 2023
Posted by: Michael
Not happy that the instructions are not clear on how to attach to earpieces. The plastic will NOT stretch enough.
Response from bose.comBy Global Customer Service, October 7, 2023
Hello Micheal, we are sorry to hear this. You can find guidance at Bose.com/support on how to fit these to your headphones.
Thanks
Matt - Bose Customer Support
Thanks
Matt - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Too difficult to install.
on October 8, 2023
Posted by: Larry3
Gender:Male
Length of ownership:1 week
i bought these to replace my worn out ear cushions. i have a reasonable amount of skills but i can't get them mounted. Very Frustrated. I will trying. It appears that i will have to make an apparatus to hold them in place while i complete the install.
Response from bose.comBy Global Customer Service, October 10, 2023
Hi Larry, thanks for your review!
I'm sorry to see that you can't get your ear cushions on. The difficulties you've described don't sound normal - perhaps the following YouTube guide of ours is useful?
https://www.youtube.com/watch?v=ZB3Idczvi6I
If you're still having difficulties, our customer support team will be happy to help further. Please start by selecting your country of residence below, and then scroll down to the "Contact us" option: https://global.bose.com/en_us/index.html
Warm regards
Fiona M. - Bose Customer Support
I'm sorry to see that you can't get your ear cushions on. The difficulties you've described don't sound normal - perhaps the following YouTube guide of ours is useful?
https://www.youtube.com/watch?v=ZB3Idczvi6I
If you're still having difficulties, our customer support team will be happy to help further. Please start by selecting your country of residence below, and then scroll down to the "Contact us" option: https://global.bose.com/en_us/index.html
Warm regards
Fiona M. - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
tough
on October 10, 2023
Posted by: gt22
I would have givin a 5 star rating if it would have been easyer to install
Response from bose.comBy Customer Support, October 10, 2023
Hi there,
If you're having trouble replacing the cushions, then please follow our guide here https://www.youtube.com/watch?v=ZB3Idczvi6I for help on how to replace them. Or contact us https://bose.life/contact for further help.
Nic - Bose Customer Support
If you're having trouble replacing the cushions, then please follow our guide here https://www.youtube.com/watch?v=ZB3Idczvi6I for help on how to replace them. Or contact us https://bose.life/contact for further help.
Nic - Bose Customer Support
Written by a customer while visiting bose.com