Customer reviews from lg.com
LG - 20.2 Cu. Ft. Top-Freezer Refrigerator
Average customer rating
4.1
(29 Reviews)
Rating breakdown 29 reviews
5 Stars
16
4 Stars
6
3 Stars
3
2 Stars
1
1 Star
3
78%of customers recommend this product.
(
21 out of
27)
Customer Reviews for LG - 20.2 Cu. Ft. Top-Freezer Refrigerator
Posted by: Hope413
from Bozrah, CT
Verified Purchase:Yes
[This review was collected as part of a promotion.] Spacing is limited, wish it had stronger molding on the shelves. Mine broke and LG wouldn't replace it. Had to spend well over a hundred dollars to get a replacement shelf.
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, February 12, 2021
Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Posted by: Umka
from East Windsor, NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this refrigerator when we renovated our kitchen more than 2 years ago. So far it has been working flawlessly. It has good lighting and keeps food cold/frozen.
Pros: Style/Design, ease of use, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
The constant vibration is crazy!
on August 9, 2021
Posted by: Jackforyou
from Stormville New York
The constant vibration is crazy! I bought this refrigerator because I like the look. Stainless steel with door indoor window. The compressor vibrates through the whole refrigerator no matter what we do every shelf has a vibration at one time or another whenever the compressor is running no I probably would not ever buy an LG product again.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, August 9, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Roll Inn
from Durand,Mi.
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this 6 month's ago due to my old one making clunking noises. I ordered it and was hoping it would come quick as my old one could die at any time. Salesman said it might be here in 3 or 4 months due to covid, but it came in 3 weeks. The fridge looks great, works great, and has a large freezer like I wanted. Last but not least, I still haven't heard it run, but it's working great. Haven't had to adjust the settings that were set at the factory. I'm a happy camper!
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Laura Coop
from Cooperstown, NY
Verified Purchase:Yes
We purchased this as a second refrigerator for our Florida home because we love our LG we have had for 12 years in NY. It is very roomy with easy in and out shelves. Delivery was on time and it was up and cooling in minutes.
Pros: Quality
Quality
4
Features
5
Value
5
Response from lg.comBy Rita, Social/LG, June 20, 2023
Hello, Laura! We are so delighted that you are a continuous part of the LG Family, and feedback from you is our golden ticket! We appreciate you telling us about the outstanding service you received, as it really helps us in delivering an effective outcome to future issues or concerns that ultimately make life more convenient for you. Should you need assistance for your LG Top-Mount Refrigerator, just reach out to us via Facebook or Twitter by private or direct message using the handle @LGUSSupport. We are always here for you! ~Rita
Written by a customer while visiting lg.com