Customer reviews from lg.com
LG - ThinQ Speaker with Google Voice Assistant - Black
Average customer rating
3.5
(68 Reviews)
Rating breakdown 68 reviews
5 Stars
35
4 Stars
10
3 Stars
1
2 Stars
1
1 Star
21
95%of customers recommend this product.
(
42 out of
44)
Customer Reviews for LG - ThinQ Speaker with Google Voice Assistant - Black
Customer Rating
5
Awesome speaker
on November 19, 2025
Posted by: PI4Music
[This review was collected as part of a promotion.] Meridian system at its best. Sound is fantastic. All notes are very practical and clear. I can't say go for it as it is discontinued but feeling Fortunate to have this besides my sofa.
Response from lg.comBy LG, December 4, 2025
Hi there! We’re so glad to hear how much you’re enjoying your LG XBOOM and the fantastic, clear sound it delivers right beside your sofa. Even though it’s discontinued, it’s wonderful that you feel fortunate to have such a great piece enhancing your listening experience. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
1
LG will not support this product!
on November 22, 2025
Posted by: TonyJH
from Mn
Its a fancy decoration after LG let the google software expire. It can no longer be found under Google home and will not connect. Terrible that a smart wifi speaker is no longer able to do its intended purpose. Whether it's Google's fault or LG's fault, they're both to blame for not supporting their customers.
Quality
3
Features
1
Value
1
Response from lg.comBy LG, November 24, 2025
Hi, Tony. Thank you for sharing your experience with your LG XBoom. We understand how difficult it can be when your LG WK7 speaker is no longer able to connect through Google Home and loses its intended smart functionality. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this connectivity and software support issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on LG WK7 speaker support and features: https://www.lg.com/us/support/product/lg-WK7.DGBRLLK. ^James
Written by a customer while visiting lg.com
Customer Rating
1
Useless waste of time and money!!
on November 25, 2025
Posted by: Rikit
The WK7 is now useless. It does not connect to Google home or via Bluetooth. So disappointing. None of the troubleshooting works neither does the factory reset. A complete waste of time!!!
Quality
1
Features
1
Value
1
Response from lg.comBy LG, November 25, 2025
Hello. Thank you for sharing your experience with your LG XBoom. We understand how important it is for your LG WK7 speaker to connect seamlessly with Google Home and Bluetooth, and we appreciate you letting us know that troubleshooting and factory reset have not resolved the issue. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this connectivity issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for guidance on LG WK7 speaker support: https://www.lg.com/us/support/connect-bluetooth-devices-guide. ^James
Written by a customer while visiting lg.com
Customer Rating
1
Google home problems
on December 4, 2025
Posted by: Berra
from Stockholm
[This review was collected as part of a promotion.] My wk7 have stopped synchronizes with google home. Ive tried to delete it from google home, made a new account. Reset he speaker but still doesent work. HELP PLEASE!!!
Response from lg.comBy LG, December 11, 2025
Hi, Berra. Thank you for sharing your experience with your LG Speaker. We appreciate your feedback regarding the WK7 speaker no longer synchronizing with Google Home despite the troubleshooting steps you’ve already tried. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this Google Home connectivity issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for guidance on LG smart speaker support and setup instructions: https://www.lg.com/us/support/help-library/lg-sound-bar-google-home-not-connecting--20153197682288. ^James
Written by a customer while visiting lg.com