Customer reviews from lg.com
LG - ThinQ Speaker with Google Voice Assistant - Black
Average customer rating
3.5
(68 Reviews)
Rating breakdown 68 reviews
5 Stars
35
4 Stars
10
3 Stars
1
2 Stars
1
1 Star
21
95%of customers recommend this product.
(
42 out of
44)
Customer Reviews for LG - ThinQ Speaker with Google Voice Assistant - Black
Customer Rating
1
I can't connect anything anymore
on April 3, 2025
Posted by: Fabiano Carvalho
from Hudson ma
Doesn't work right now no Bluetooth and wifi It was working very well but when I changed the wifi password I was never able to connect anything again
Quality
5
Features
1
Value
1
Response from lg.comBy LG Digital Care Team, April 8, 2025
Hey there Fabiano! Let's help get you to enjoy your favorite music on your LG speaker again. We recommend checking to ensure that there are not too many devices connected to your network at the same time, as this can interfere with your speakers connection. Resetting the network settings for your speaker can also help with connectivity. Send us a private message on social media at @LGUSSupport with your contact details, model number, and details about any troubleshooting you've tried, and we'll be ready to look into this further with you! *Josh
Written by a customer while visiting lg.com
Customer Rating
1
Lg wk7 connectivity troubleshooting with Google ho
on April 27, 2025
Posted by: Lg wk7
It cant connect to Google home successfully anymore
Pros: Performance
Quality
3
Features
3
Value
1
Response from lg.comBy Joslyn, LG Digital Care Team, April 28, 2025
Hey there! Thanks for sharing your LG XBOOM experience with us. Google Assistant is a helpful addition to your smart home, and your feedback is very much appreciated. Since this LG XBOOM model has since been discontinued, updates are no longer rolling out for it, which may cause features such as Google Assistant to no longer function. We recommend checking out our newest LG Portable Speakers at (https://shorturl.at/SQ27g) that still support Google and Siri Voice Commands. If you have any questions or more feedback to share, please feel free to connect with us on social media @LGUSSupport. We're always here to help and listen! ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
1
Google home not working, speaker bricked.
on June 2, 2025
Posted by: Shagreb
from Belgium
Due to not updated chromecast drivers this speaker has become completely useless. It's designed to work with google home , but it s no longer supported. Horrible experience.
Quality
1
Features
1
Value
1
Response from lg.comBy LG Digital Care Team, June 3, 2025
Hi there. To reconnect your LG XBOOM AI ThinQ WK7 speaker with Google Home, you can start by ensuring your phone and the speaker are on the same Wi-Fi network. Then, try removing and re-adding the WK7 as a device in the Google Home app. If that doesn't work, reboot both devices, update the Google Home app, and potentially factory reset the speaker. Check out these steps here: https://spr.ly/642946Gj3. If this persists after these troubleshooting steps, private message us on social media @LGUSSupport with your contact details . We'll be happy to continue finding a solution. ^David
Written by a customer while visiting lg.com
Customer Rating
1
Abandoned by LG - really poor.
on July 23, 2025
Posted by: DaveMac12
Was bought purely as advertised it had Google Assistant built-in. Now LG no longer support this and so it no longer works with Google Home. Really poor from LG and consequently meant the speaker is now useless for it's intent and purposes.
Quality
4
Features
1
Value
1
Response from lg.comBy Joslyn, LG Digital Care Team, July 24, 2025
Hey Dave! Thanks for sharing your LG XBOOM experience with us. Google Assistant is a helpful addition to your smart home, and your feedback is very much appreciated. Since this LG XBOOM model has since been discontinued, updates are no longer rolling out for it—which may cause features such as Google Assistant to no longer function. We recommend checking out our newest LG Portable Speakers at (https://shorturl.at/kEEp2) that still support Google and Siri Voice Commands. If you have any questions or more feedback to share, please feel free to connect with us on social media @LGUSSupport. We're always here to help and listen! ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
1
Does not support Google Assistant anymore
on August 19, 2025
Posted by: K I POINT
Does not support google home anymore . shame since the speaker itself has a very good sound. The voice commmands were responsive too, until it stopped working with Google.
Not sure who is to blame here Google or LG
Not sure who is to blame here Google or LG
Quality
1
Features
1
Value
3
Response from lg.comBy LG Digital Care Team, August 25, 2025
Hey There! Thanks for sharing your LG XBOOM experience with us. Google Assistant is a helpful addition to your smart home, and your feedback is very much appreciated. Since this LG XBOOM model has since been discontinued, updates are no longer rolling out for it—which may cause features such as Google Assistant to no longer function. We recommend checking out our newest LG Portable Speakers at (https://shorturl.at/kEEp2) that still support Google and Siri Voice Commands. If you have any questions or more feedback to share, please feel free to connect with us on social media @LGUSSupport. We're always here to help and listen! ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
1
Planned obsolescence
on October 6, 2025
Posted by: megapt
from Dubai
Stopped working with google home, its a brick now, congratulations LG you have achieved planned obsolescence
Quality
1
Features
1
Value
1
Response from lg.comBy LG Digital Care Team, October 6, 2025
Hi there. We appreciate you letting us know your experience and know the importance of using your LG speaker to its full potential. Regarding the Google Home experience, we did want to provide a few troubleshooting steps: First, please restart the device - power off the speaker and your wireless router and wait for 1 minute. Then, power back on and reconnect. Make sure the speaker is on the latest software update through our ThinQ app!
Lastly, we recommend relinking Google Home: In the Google Home app, unlink LG WK7 and then re-add it. If experience continues, we recommend reaching out to us in a DM @LGUSSupport! ~Kimmy
Lastly, we recommend relinking Google Home: In the Google Home app, unlink LG WK7 and then re-add it. If experience continues, we recommend reaching out to us in a DM @LGUSSupport! ~Kimmy
Written by a customer while visiting lg.com
Customer Rating
1
on October 30, 2025
Posted by: Davide76223332
[This review was collected as part of a promotion.] Quality is good but after 10 years of service LG decided to block it's communication with Google home. Result: it just a normal speaker now to which you can talk to but it can't do anything else
Quality
4
Features
4
Value
1
Response from lg.comBy LG, October 30, 2025
Hello, Davide. Thank you for sharing your experience with your LG Portable speaker. Your insight into the change in Google Home compatibility after 10 years of use is valuable, especially for those who rely on smart integrations for everyday convenience. For reference, you can explore LG’s smart home and connectivity support resources here: https://www.lg.com/us/support/smart-appliances. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this smart speaker connectivity issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Customer Rating
1
on November 12, 2025
Posted by: Anonymous
stopped connecting to wifi and after reset it's in freaking FRENCH !!
Response from lg.comBy LG, November 13, 2025
Hi. Thank you for sharing your experience with your LG LG XBOOM ThinQ AI. We understand how important it is for your Speaker to stay connected to Wi‑Fi and to operate in the correct language settings. For alternative information on the LG WK7, you can visit our official LG page here: https://www.lg.com/us/home-audio/lg-WK7-wireless-speakers. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this Wi‑Fi connectivity and language setting issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com