Customer reviews from lg.com
LG - ThinQ Speaker with Google Voice Assistant - Black
Average customer rating
3.5
(68 Reviews)
Rating breakdown 68 reviews
5 Stars
35
4 Stars
10
3 Stars
1
2 Stars
1
1 Star
21
95%of customers recommend this product.
(
42 out of
44)
Customer Reviews for LG - ThinQ Speaker with Google Voice Assistant - Black
Customer Rating
5
Happy Campers :)
on October 18, 2018
Posted by: Kjlanger8
from USA
[This review was collected as part of a promotion.] WK7 LG ThinQ® Speaker with Google Assistant Built-In was so fun to try and use. My kids and I had a blast setting this up and trying it out. First, the google home app downloaded nice and quick, I wasn't sure I had a gmail account, but it popped right up, turns out my LgG5 cell phone has my gmail programmed into it.
Setting up the Speaker was pretty simple, the instructions were very easy to read and understand. Once hooked between my phone, to the wifi, to the speaker... we had sound. :)
the sound from the speaker was crisp and could go loud down to soft, for a nice room ambiance. I cant wait to use this with our Christmas Music. The speaker itself was a nice size and wasn't an eyesore. I put it on a shelf in the living room, and you couldn't even tell it was there. Black is a very nice color.
We are super impressed, it makes us want to go out and buy all smart appliances.
Setting up the Speaker was pretty simple, the instructions were very easy to read and understand. Once hooked between my phone, to the wifi, to the speaker... we had sound. :)
the sound from the speaker was crisp and could go loud down to soft, for a nice room ambiance. I cant wait to use this with our Christmas Music. The speaker itself was a nice size and wasn't an eyesore. I put it on a shelf in the living room, and you couldn't even tell it was there. Black is a very nice color.
We are super impressed, it makes us want to go out and buy all smart appliances.
I would recommend this to a friend!
Written by a customer while visiting Home Tester Club
Customer Rating
5
Wonderful sound!
on October 23, 2018
Posted by: Ndfkdlnfa98907
from USA
[This review was collected as part of a promotion.] Great speaker with awesome sound! I love the fact the Google Assistant is built-in. One of my favorite features of the speaker is that I can sync it to my smart home devices. I keep this speaker in my kitchen and I make phone calls as I'm cooking dinner or add items to my to do list. This speaker definitely helps me multi-task.
I would recommend this to a friend!
Written by a customer while visiting Home Tester Club
Customer Rating
5
Quality of sound
on November 25, 2019
Posted by: Kris3
from USA
I love the loudness it brings. It's a easy setup and works on all my device. Best part is google
I would recommend this to a friend!
Written by a customer while visiting Home Tester Club
Customer Rating
5
One great speaker
on December 4, 2019
Posted by: Great4
from USA
This speaker is really loud it sounds like a regular stereo i absolutely love my speaker wouldn't trade it for nothing 5'Stars
I would recommend this to a friend!
Written by a customer while visiting Home Tester Club
Customer Rating
2
Randomly switches off...
on September 29, 2020
Posted by: Anonymous
from UK
[This review was collected as part of a promotion.] Good little speaker and the kids love it, but just keeps randomly switching itself off, constantly which is really annoying. To make things worse, every now and again it will spring back in to life - not great when everyone is in bed.
Pros: Style/Design, easy to use
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 30, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Was a Excellent Speaker until...
on October 9, 2024
Posted by: CFuentes
from Honduras
[This review was collected as part of a promotion.] Please Fix connection with Google Home App and Chromecast :c
Pros: Quality, Style/Design
Quality
5
Features
1
Value
3
Response from lg.comBy true, LG Digital Care Team, October 11, 2024
Hey there! We're here to help you reconnect with your speaker and access all its fantastic features. If you're experiencing connection issues, our top advice is to reinstall the app and ensure that your speaker's firmware is up to date. Please note that the Google Home app is regularly updated, and depending on your app version, it may not function properly. You can find troubleshooting links in your owner's manual on how to resolve this. Here's a direct link to your manual: http://spr.ly/6421UA8EZ. Refer to page 10 for the necessary information.
If you have any further questions, feel free to contact us on social media at @LGUSSupport. Let's get you back to enjoying your speaker in no time! ~Ivy
If you have any further questions, feel free to contact us on social media at @LGUSSupport. Let's get you back to enjoying your speaker in no time! ~Ivy
Written by a customer while visiting lg.com
Customer Rating
1
Paperweight as of 2025
on April 18, 2025
Posted by: TechFix
Wk7 will not setup with Google home as of 2025.
Support denies any issue. Apparently a software update is not available as per internet sources.
“Please log in with Google home app” this no longer works. LG will likely not release a fix.
Support denies any issue. Apparently a software update is not available as per internet sources.
“Please log in with Google home app” this no longer works. LG will likely not release a fix.
Quality
1
Features
1
Value
1
Response from lg.comBy LG Digital Care Team - Diego, April 20, 2025
Hey there. We understand you're having trouble setting up your WK7 with Google Home and that you've encountered information online about potential software update issues. It's definitely not ideal when your devices aren't connecting as expected. We want to look into this further for you. Could you please send us a private message on social media @LGUSSupport with details about when you first experienced this issue and the current software version of your WK7, if you can find it? This way we can connect and discuss your experience and see how we can assist you. ^ Diego
Written by a customer while visiting lg.com
Customer Rating
1
Useless brick because LG refuses to update.
on June 3, 2025
Posted by: niels2398
Discontinued for no reason except for planned obsolesce.
Pros: Features/Settings
Quality
1
Features
1
Value
1
Response from lg.comBy LG Digital Care Team - Diego, June 5, 2025
Hey Niels. We understand you're looking for continued support and updates for your LG device, and it sounds like you're experiencing some real challenges with its current functionality. We truly appreciate you bringing your feedback to our attention.
We're here to explore all available options to bring a wonderful resolution for your device. Please send us a private message on social media @LGUSSupport with your device's model number and purchase date. We're confident we can explore the best path to a great resolution for you! ^ Diego
We're here to explore all available options to bring a wonderful resolution for your device. Please send us a private message on social media @LGUSSupport with your device's model number and purchase date. We're confident we can explore the best path to a great resolution for you! ^ Diego
Written by a customer while visiting lg.com