Customer reviews from geappliances.com
Caf - 27.8 Cu. Ft. French Door Smart Refrigerator with Hot Water Dispenser, Customizable - Matte Black
Average customer rating
4.1
(486 Reviews)
Rating breakdown 486 reviews
5 Stars
263
4 Stars
118
3 Stars
36
2 Stars
23
1 Star
46
80%of customers recommend this product.
(
372 out of
467)
Customer Reviews for Caf - 27.8 Cu. Ft. French Door Smart Refrigerator with Hot Water Dispenser, Customizable - Matte Black
Customer Rating
2
GE scam replacement filters 3x fair price
on May 30, 2022
Posted by: BretDR
I can understand why GE is having trouble. GE uses RFID to prevent using any filters but their own and charges 3x the cost of comparable filters. Terrible. Never buying another GE appliance
No, I would not recommend this to a friend.
Features
1
Performance
3
Quality
2
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, June 7, 2022
Hi,
Thanks for leaving a review for your fridge. We're sorry to hear of your frustration with your filter. We did want to note that pricing can be dependent on several factors. The economic elements include distribution, warehousing, and marketing costs, which account for a portion of the selling price of the part. Other factors like usability (cosmetic vs. functional) and availability also contribute to pricing.
If you've ever got questions or concerns about your unit in the future, know that you're always free to reach out and let us know.
All the best,
Michael@GEA
Thanks for leaving a review for your fridge. We're sorry to hear of your frustration with your filter. We did want to note that pricing can be dependent on several factors. The economic elements include distribution, warehousing, and marketing costs, which account for a portion of the selling price of the part. Other factors like usability (cosmetic vs. functional) and availability also contribute to pricing.
If you've ever got questions or concerns about your unit in the future, know that you're always free to reach out and let us know.
All the best,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Beautiful but Problematic
on June 14, 2022
Posted by: PaisleyC
from Strathroy, Ontario
I do love many things about this fridge but have had my struggles too; freezer door handle came loose, filter assembly needed to be replaced, freezing at rear of fresh food drawer and now the interior LED lights are out after only 3+ years.
I would recommend this to a friend!
Features
4
Performance
3
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
New delivered with no working compressor
on August 23, 2022
Posted by: Skip113
from New Jersey
Cheaply made. Bought Brand New, compressor was non working. Freezer drawer Rails did not glide, as rails where slightly bent. These Chinese parts they use are for the birds. Will never buy another GE appliance.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, September 8, 2022
Hi there,
We appreciate you taking the time to write about your refrigerator. Our most sincere apologies to hear that your compressor didn't work and the rails were bent and couldn't glide. That's not the kind of impression we want our products to make. Please be sure to take advantage of your warranty and schedule service.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please let us know if you need any assistance. Mike@GEA
We appreciate you taking the time to write about your refrigerator. Our most sincere apologies to hear that your compressor didn't work and the rails were bent and couldn't glide. That's not the kind of impression we want our products to make. Please be sure to take advantage of your warranty and schedule service.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please let us know if you need any assistance. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Nice look
on September 11, 2022
Posted by: Remakred
from Arizona
Have only had about a week of use, as just newly installed. Bought 6 GE Cafe Series appliances. Wanted them all to match. Drawn by Cafe Series due to french door oven.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Great features, but doesn't last
on November 12, 2022
Posted by: iamthatwildman
from Tampa, FL
We really liked this fridge, but at the 7 year mark the compressor has gone out. Not worth the repair bill, so we'll be getting a new fridge, and NOT a GE. Too bad.
No, I would not recommend this to a friend.
Features
5
Performance
4
Quality
1
Value
1
Response from geappliances.comBy Kianna@GEA, GEA, November 14, 2022
We're happy to hear that you liked the refrigerator, but we're sorry about the compressor. We hope to restore your confidence in our brand and that you will shop GEA again.
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
The great disappointment
on November 20, 2022
Posted by: Cbw220
from Norfolk, Va.
We purchased this refrigerator from a local warehouse about a year or so ago. Good thing we got an extended warranty for the first round of repairs. Unfortunately we have to pay for the second for the same issue. The tech claims we have a bad gasket on the freezer door and has to be replaced again. Several issues with the fridge. Droors replaced, center door seal,flap does not close 60% of the time. We have been waiting on the new seal now for two + weeks. GE appliances have been decent in the past but, this purchase has us looking to other brands. We will probably replace this refrigerator real soon and take our loss.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, November 22, 2022
Hey there,
Thank you so much for taking the time to write your review. We're incredibly sorry to hear about the issues with your refrigerator. Please know this is not the quality experience we want for our customers and understand how disappointing this is. We'll be sure to share this with our development team for future builds. If there's anything you need, please let us know. Take care. Mike@GEA
Thank you so much for taking the time to write your review. We're incredibly sorry to hear about the issues with your refrigerator. Please know this is not the quality experience we want for our customers and understand how disappointing this is. We'll be sure to share this with our development team for future builds. If there's anything you need, please let us know. Take care. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Nice but noisy
on January 23, 2023
Posted by: Need food
from SC
This refrig makes strangest and LOUDEST noises! Not a fan of this part of it at all.
I would recommend this to a friend!
Features
4
Performance
3
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
2
Good features if they work
on February 16, 2023
Posted by: TMP2023
from Maryland
The ice maker never worked. The water dispenser worked for a while now longer works.
The lights inside the refrigerator did not function.
The lights inside the refrigerator did not function.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
4
Value
4
Response from geappliances.comBy GE_Appliances, February 17, 2023
Hello - We appreciate you taking a moment to get in touch and leave a review.
We are so sorry to hear that you are having issues with your refrigerator.
We would also suggest taking advantage of our authorized technicians. They would be able to come out and diagnose everything. You can schedule online here: https://www.geappliances.com/ge/service-and-support/service.htm
Please contact us again if you have additional questions or concerns. Kind regards
-Charlie@GEA
We are so sorry to hear that you are having issues with your refrigerator.
We would also suggest taking advantage of our authorized technicians. They would be able to come out and diagnose everything. You can schedule online here: https://www.geappliances.com/ge/service-and-support/service.htm
Please contact us again if you have additional questions or concerns. Kind regards
-Charlie@GEA
Written by a customer while visiting geappliances.com