Customer reviews from cafeappliances.com
Caf - 27.8 Cu. Ft. French Door Smart Refrigerator with Hot Water Dispenser, Customizable - Matte Black
Average customer rating
4.3
(986 Reviews)
Rating breakdown 986 reviews
5 Stars
619
4 Stars
196
3 Stars
73
2 Stars
31
1 Star
67
85%of customers recommend this product.
(
752 out of
880)
Customer Reviews for Caf - 27.8 Cu. Ft. French Door Smart Refrigerator with Hot Water Dispenser, Customizable - Matte Black
Customer Rating
3
Good fridge, mine has issues
on July 21, 2022
Posted by: Bill G
from Las Vegas, NV
Overall I like the fridge - good layout, lots of room, controls on the front pretty straightforward. However although I just got it, I’m already having problems with the freezer door randomly complaining it’s open (when it isn’t and the fridge hasn’t been touched for a long time. Service. Coming to look - May be a sensor.
Response from cafeappliances.comBy Elliot@Cafe, Cafe Appliances, July 22, 2022
Hi there, thank you for reaching out with this feedback. The door alert beeping randomly is definitely not something we would expect, and we are very sorry for the headache this must be for you.
We are glad to hear that you were able to schedule a service appointment, and we are confident they will be able to address this issue for you. If there is anything we can do to assist you moving forward, please feel free to let us know. -Elliot@Cafe
We are glad to hear that you were able to schedule a service appointment, and we are confident they will be able to address this issue for you. If there is anything we can do to assist you moving forward, please feel free to let us know. -Elliot@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Less than 2 months broke
on September 7, 2022
Posted by: AM222
from Clinton, Ut
I have had the fridge less than 2 months and the main motor went out. Repair man was here over 2 hours and had to tear the back of the fridge apart. He said this is a common Cafe’ model problem!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Kacie@Cafe, Cafe_Appliances, September 14, 2022
Hello,
We're sorry to hear the motor of your refrigerator went out. We understand how disappointing this is in a new appliance and we regret the inconvenience this has caused you.
We are happy to see you have taken advantage of your warranty and had a repair man come out to fix your unit. We strive to provide the best quality possible and will take your review to our development team for improvements.
We're confident now that the motor is fixed, you will love this beautiful Cafe refrigerator, as it is a great model.
Kacie@Cafe
We're sorry to hear the motor of your refrigerator went out. We understand how disappointing this is in a new appliance and we regret the inconvenience this has caused you.
We are happy to see you have taken advantage of your warranty and had a repair man come out to fix your unit. We strive to provide the best quality possible and will take your review to our development team for improvements.
We're confident now that the motor is fixed, you will love this beautiful Cafe refrigerator, as it is a great model.
Kacie@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Cheap!
on October 19, 2022
Posted by: Ju1ie
from Missouri
My refrigerator arrived dented in 2 places. The inside drawers are a very cheap plastic. The hot water dispenser is so slow and the voice keeps repeating the same message the entire wait. The ice dispenser is so loud it sounds like a yard blower. The ice cubes are small and and holds very little. All in all this is the worst refrigerator I have ever purchased.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Pablo@Café, Café Appliances, October 20, 2022
Hello - we're very sorry to hear that the refrigerator hasn't met your expectations when it comes to its design and features.
We always strive to make products with the highest quality possible, so we will make sure that the appropriate teams are aware of these concerns regarding this unit.
We recommend referring to the following article to learn more about the sounds/noises that are considered normal for your refrigerator (including the icemaker): https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
If you believe your situation to be abnormal, we recommend scheduling a service appointment for one of our certified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
Please know you can also reach out to us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@Café
We always strive to make products with the highest quality possible, so we will make sure that the appropriate teams are aware of these concerns regarding this unit.
We recommend referring to the following article to learn more about the sounds/noises that are considered normal for your refrigerator (including the icemaker): https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
If you believe your situation to be abnormal, we recommend scheduling a service appointment for one of our certified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
Please know you can also reach out to us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Compressor issues and terrible service times
on June 27, 2023
Posted by: tim6613
from Massachusetts
Purchased this fridge in May of 2022 for a kitchen renovation and had it installed in September of 2022. After working great for a few months, the compressor failed in May of 2023, just out of warranty. Tried to schedule an appointment with GE through the online service portal, which was promptly canceled saying they couldn't come to diagnose a no-cool issue for 2 weeks. So 2 weeks later and purchasing a spare fridge to prevent all our food from spoiling, GE tech arrives and says the compressor is broken and needs to be replaced. Wait another 2 weeks for parts to arrive and have them installed. After the install, the fridge works most of the time but is very loud. When we first bought it, it was whisper quiet and now it just sounds like boiling water all the time and the compressor noise is significant. Called GE to have it serviced again for the noise, waited 2 weeks for the tech to come out, only to have him put some tape on the cooling lines and leave. Didn't help the noise and have been told this is now considered normal operation. Tried to have a tech come out again to document the issue and report back, but had the tech cancel saying there was nothing he could do. So now I'm stuck with a fridge that makes a lot of noise and sometimes doesn't cool properly and there is nothing that can be done because its considered "normal". For such an expensive fridge I expected to not have these issues and am incredible unhappy with the product and the service that has been provided. These seems to be a common theme with many of the resent reviews here.
Response from cafeappliances.comBy Charlie@Cafe, GE_Appliances, June 28, 2023
Hello,
We’re sorry to hear about your experience with your refrigerator. We know you had high expectations for this product and were let down by the ongoing issues.
We recommend taking a look at the article below for a list of normal noises associated with refrigerators and their causes:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
If the refrigerator is running but not cooling at all or is not cold enough, several factors may influence the temperature. Please refer to the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
Let us know if you have additional questions as we're here and always happy to help! -Charlie@Cafe
We’re sorry to hear about your experience with your refrigerator. We know you had high expectations for this product and were let down by the ongoing issues.
We recommend taking a look at the article below for a list of normal noises associated with refrigerators and their causes:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
If the refrigerator is running but not cooling at all or is not cold enough, several factors may influence the temperature. Please refer to the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
Let us know if you have additional questions as we're here and always happy to help! -Charlie@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Favorite Features
on August 24, 2023
Posted by: RobinS
My favorite thing is the matte white finish. It looks so sharp with the metallic pulls. I know I am going to love the hot water feature this fall/winter for a quick cup of hot chocolate!!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
GETTING SPOILED
on February 22, 2019
Posted by: DGONZALEZ
from SALTVILLE
I HAVE ALWAYS WANTED MY OWN DESIGNED KITCHEN, I HAVE BEEN BLESSED WITH APPLIANCES THAT ARE EFFICIENT, QUIET, AND RELIABLE.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Great Features
on May 7, 2019
Posted by: John2
from Clover, SC
I had the unit installed last week and just called in a service call for the ice maker freezing up twice since I received it. The call in service line is a very long aggravating process. Online is not as simple as they state. It will be a week before they can get a repair person out.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
High tech fridge!
on July 21, 2019
Posted by: La Moe
from Phoenix AZ
Biggest French door refrigerator Cafe makes, beautiful Matte Black finish with brushed black handles. Plenty of space, can fit a large pizza box inside! So quiet you can’t hear it run, and the hot water dispenser and wi-fi using the app is slick!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com