Customer reviews from cafeappliances.com
Caf - 27.8 Cu. Ft. French Door Smart Refrigerator with Hot Water Dispenser, Customizable - Matte Black
Average customer rating
4.3
(986 Reviews)
Rating breakdown 986 reviews
5 Stars
619
4 Stars
196
3 Stars
73
2 Stars
31
1 Star
67
85%of customers recommend this product.
(
752 out of
880)
Customer Reviews for Caf - 27.8 Cu. Ft. French Door Smart Refrigerator with Hot Water Dispenser, Customizable - Matte Black
Customer Rating
1
Quality control an issue
on April 10, 2022
Posted by: Ard59
from Little Egg Harbor NJ
First refrigerator came missing a draw and without Freon in system, because previous appliance was remove, all food loaded into Cafe spoiled. Fell on unsympathetic ears in GE customer service. Quality control surely lacking.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Vikki@Café, Cafe_Appliances, April 12, 2022
Hi - We are deeply sorry to hear about the difficulty you had with your new Café refrigerator as the experience you described is not what we expect to hear and certainly not what we want for you. Please accept our sincerest apologies for the inconvenience and disappointment you have felt as a result of the issue you had with your unit. We are glad to see you have been working with our consumer relations team and encourage you to reach out to them directly if you need additional assistance. Kind regards - Vikki@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
poor quality
on August 16, 2019
Posted by: Lana
I bought a new refrigerator approximately 8 months ago, just after GE launched their new CAFE line. Since the beginning refrigerator was giving me issues, occasionally spoiling my food. To help solve this issue I would lower the temperature further. Occasionally I would get a notification on my GE application stating again that there was a temperature increase. Roughly one month ago I woke up to a not working ice maker and leaking fridge with melted food inside, I called GE and they scheduled a technician to come to my house. The technician changed the motor, during the visit the technician was making comments such as, that an ice maker is considered a luxury, as well as, that we live in an area where it is hard to find parking so he no longer wants to come here and will never come again because my refrigerator caused him such a headache. Exactly two days later my ice maker AGAIN stopped producing ice, I called GE again, and now they ordered a new ice maker and set up an appointment with a technician to come install it. Technician NEVER showed up to the previously confirmed visit and even texted me that he is on his way. Then after me sitting and waiting at home ALL day, taking a day off of work, I got a message stating that technician left because there was nobody home and he even tried to ring the doorbell multiple times, I checked my buildings camera footage and no technician ever showed up. I called to reschedule and it is happened AGAIN the following day. I wasted two day off from work while my patients are depending on me to come. When I finally decided that enough is enough, I complained about this technician to GE. They scheduled another technician to come to my house, after he finished he ran some tests, stating that the temperature in my refrigerator is 68 degrees and his computer is showing that I keep my refrigerator door open for more than 20 minutes at the time, after I stated that this is absurd (it is nearly impossible to leave door open in this smart fridge considering it would beep endlessly and close on its own) The technician stated that we probably don't notice that it is open and I stated again that it's impossible because of the magnet that pulls the doors shut, I asked him to demonstrate how I could possibly leave this fridge open, he got angry and bursted out telling me to relax, in Russian. He left and wrote a note that customer yelled at him and to order MORE parts. During that time I called GE endlessly, spoke with countless supervisors/managers, everyone keep telling me that unit has to be labeled as unrepairable in order to exchange the unit . As a customer I have a right to buy PROPERLY working products and not be given defective units who from the get go need to be repaired. This unit was from a new collection, not on sale, not floor sample, very expensive, I feel my rights were violated, I have expensive food loss, GE provided me with a check for $100 and stated that I can go to Walmart and temporarily buy a portable fridge until they fix this one. I have already had two part replacements, FOUR times a technician has come to my house and GE scheduled ANOTHER visit next week where they plan to replace the thermostat. I AGAIN have to take a day off of work to wait for a technician that may or may not show up with no reimbursement for my profit lost. GE has no limit for the amount of visits until they admit that unit is not repairable. This is basically stating that if you are not lucky enough to buy a good unit that they are going to service this unit until the warranty expires and later you are on your own. This is a violation of my customer rights and I feel that such a company as GE has to take a responsibility and stop torturing their customers. I have to continue to open my house to strangers who force me to spend entire days at home, I feel extremely uncomfortable seeing another stranger in my house as as single female. I spent endless hours with helpless representatives on the phone, I feel as though sometimes they put me on mute, no one is listening. I am living a nightmare, I don't understand why I have to repair a defective unit. I will not purchase GE again, none of my friends will purchase GE, none of their friends will purchase GE. I don't understand why such a huge company would put me through such a nightmare. I spent a lot of money and was hoping to enjoy my new fridge instead I don't have an opportunity to even store food for my family and dog and must buy ice from my local store, they should be embarrassed.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Need service less than 2 months after purchasing
on October 1, 2020
Posted by: mebsock
from Philadelphia
Less than 2 months after delivery and the interior lights and the dispenser do not work. Really expected a lot more from this appliance. It looks great but an appliance that fails after 2 months is worthless
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Refrigerator
on September 1, 2021
Posted by: jbyrd
from AZ
Very disappointed in this refrigerator door, won’t stay open and their suggestion is to man handle it to attempt to keep it open.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Mike@Cafe, Cafe , September 2, 2021
Hello,
Thank you so much for reaching out. We're terribly sorry to hear that your refrigerator doors will not stay open and can understand how annoying that is. Your refrigerator door may be uneven and may need to be adjusted. You can find instructions on page 29 of the manual.
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000586-1.pdf
Please let us know if you need anything. Stay safe! Mike@Cafe
Thank you so much for reaching out. We're terribly sorry to hear that your refrigerator doors will not stay open and can understand how annoying that is. Your refrigerator door may be uneven and may need to be adjusted. You can find instructions on page 29 of the manual.
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000586-1.pdf
Please let us know if you need anything. Stay safe! Mike@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Hasn’t work since the first week I’ve had this!
on September 14, 2021
Posted by: MollyB
from Oil City PA
My old LG stopped working so I changed brands to this GE product. It hasn’t work correctly since the first week. The refrigerator section froze all my food in it! Repairman came and said the plug in the refrigerator back was not correctly plugged in so he said it was fixed and left. It worked for a couple of days then it froze (17 -19 degrees) in my refrigerator section again. The repairman came again and said he needed to a part and I’m now waiting for a part to come in and be replaced
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Olga@Cafe, Cafe_Appliances, September 15, 2021
Hello - We apologize for the issues you've had with your refrigerator and understand how this would be frustrating. We are sorry you have to wait for a part. We apologize for any inconvenience it has caused.
Olga@Cafe
Olga@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Broken Twice
on January 22, 2022
Posted by: MuhammadAllbee
Was installed incorrectly, so we were without a fridge for a week before it was fixed. Then after ten days it completely broke and we are without a fridge again.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sarah@Café, Cafe_Appliances, January 25, 2022
Hi there, and thanks for reaching out. We truly regret that you’re having an issue with the refrigerator not working correctly; we know how frustrating this must be, especially when the unit is so new and you already had an issue with incorrect installation that took a week to correct. This absolutely isn’t the positive ownership experience we want to provide for you.
After reviewing our system, we do see you have a case assigned to you and a specialist working to find the fastest possible resolution for this concern. We are confident that specialist will be able to help, and recommend reaching out to them if you’d like to check on any possible updates. We are also alerting the specialist to the information you’ve left in this review.
We hope this issue is resolved for you promptly, so you can enjoy this attractive French-Door refrigerator without further inconvenience. If you have any other concerns or questions, we are always glad to offer assistance. -Sarah@Café
After reviewing our system, we do see you have a case assigned to you and a specialist working to find the fastest possible resolution for this concern. We are confident that specialist will be able to help, and recommend reaching out to them if you’d like to check on any possible updates. We are also alerting the specialist to the information you’ve left in this review.
We hope this issue is resolved for you promptly, so you can enjoy this attractive French-Door refrigerator without further inconvenience. If you have any other concerns or questions, we are always glad to offer assistance. -Sarah@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Not worth the money at all
on July 13, 2022
Posted by: Bechtaa
from Plymouth meeting pa
Barely makes ice and then takes forever to refill the ice bin, so small inside, you can only get one cup of cold water then then next is warm. I regret this purchase so much
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Guy@Cafe, Cafe Appliances, July 15, 2022
Hello there, thank you for the honest feedback. We're sorry your ice maker is taking longer than expected to refill and that the water from your dispenser can sometimes get warmer after using it. We understand how this might be a let down for you, so this is something we're happy to share with our team.
The refrigerator has a reservoir of water that remains chilled and once that's used up it may take some time to chill the following amount. In addition, you might find the following article useful in regard to the slow ice production: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17763&_ga=2.186374121.1371784162.1657891678-1233938546.1597758556
We hope this is all useful and we appreciate you reaching out.
Guy@Cafe
The refrigerator has a reservoir of water that remains chilled and once that's used up it may take some time to chill the following amount. In addition, you might find the following article useful in regard to the slow ice production: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17763&_ga=2.186374121.1371784162.1657891678-1233938546.1597758556
We hope this is all useful and we appreciate you reaching out.
Guy@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Worst appliance purchase in 30 years
on August 26, 2022
Posted by: Moodi
from Powell, Ohio
Ordered this refrigerator, it took five deliveries to get one that wasn’t physically dented even though boxes were in pristine shape. Finally received on 4/9/22 an unmanaged one. On 6/4/22 the freezer and refrigerator quit cooling, scheduled repair person for 6/22/22. Had to order part, basically whole new insides. Came 8/4/22 to install 5 new parts. As of today 8/26/22 nothing is cooling again . So all summer with no refrigerator and two complete refrigerator freezer items lost.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 30, 2022
Hi there,
Thanks for taking the time to leave a review for your refrigerator. We hate to hear about all of the issues that you've had with it, especially since you mentioned that you had to wait so long for it to be repaired in the first place. We were able to locate and update your case wit your review here. We've also notified your case manager. In doing so, we see that one of our agents sent an email yesterday with an update. Be sure to check your spam and junk folders just in case their message ended up there.
Thanks for your ongoing patience, it means the world.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review for your refrigerator. We hate to hear about all of the issues that you've had with it, especially since you mentioned that you had to wait so long for it to be repaired in the first place. We were able to locate and update your case wit your review here. We've also notified your case manager. In doing so, we see that one of our agents sent an email yesterday with an update. Be sure to check your spam and junk folders just in case their message ended up there.
Thanks for your ongoing patience, it means the world.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com