Customer reviews from cafeappliances.com
Caf - 27.8 Cu. Ft. French Door Smart Refrigerator with Hot Water Dispenser, Customizable - Matte Black
Average customer rating
4.3
(986 Reviews)
Rating breakdown 986 reviews
5 Stars
619
4 Stars
196
3 Stars
73
2 Stars
31
1 Star
67
85%of customers recommend this product.
(
752 out of
880)
Customer Reviews for Caf - 27.8 Cu. Ft. French Door Smart Refrigerator with Hot Water Dispenser, Customizable - Matte Black
Customer Rating
1
Poor quality, poor service
on December 14, 2020
Posted by: Frank Pinto
from Washington, DC
This refrigerator is spacious, but the hot water feature is not working less than a year into our ownership of the refrigerator. We called in a service call early November which GE scheduled for early December - we waited a month for the service date. On the service date the tech was supposed to arrive between 1pm and 5 pm. He called at 11:50 while I was in a meeting and left a message saying that he was in the area and wanted to come earlier. I called back at 12:30 and he said he was leaving the area and I would have to reschedule. It was a very rude call - not worth going into those details. However, we called to reschedule and got cut off 3 times - unlikely it was our phone. Then the website was down and they couldn't find a tech to service us. Now two weeks later, after almost a dozen phone calls, website visits, and multiple hours of time invested, we are just past our warranty period and GE service says they will not service it under warranty. I have owned GE stock many times throughout the years and only buy GE products because I am a huge supporter of the company - through think and thin. But this experience (in addition to a similar experience with the Cafe Dishwasher) has made me second guess my support of the company. Its licensing agreement with whoever makes these appliances is tarnishing GE's reputation.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances, December 15, 2020
Hello Frank-Thank you for taking the time to reach out with your review. We apologize for the issues you've had with your refrigerator and with service. We can certainly understand your frustration. This is not the ownership experience we want for you and your family. We will request that someone reach out to you via email regarding your situation. Your patience is appreciated. Thank you for bringing this to our attention.
Have a good day! Joyce@Cafe
Have a good day! Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Great space but some design flaws
on January 5, 2021
Posted by: Kwinkkg
from Omaha, NE
So I really like my new GE fridge as fast as basic space and storage, but I find the feature upgrades very disappointing. Partly it is my own fault because I didn’t do enough research, but seriously what’s the point of the precise fill button if it isn’t hands free? If you fill your water regularly you push it against the lever and it counts the ounces going in. When you push precise fill it stops at whatever you preset, but you still have to hold it down the whole time. I was under the impression I’d be able to leave a water bottle on the pull out tray and walk away while it filled. The hot water feature is also very disappointing, again you know what they say about assuming..., but I thought the hot water would be available immiditly all of the time, like on a Cullison, sadly no. You have to turn it on and wait (longer than it take for me to microwave or hear a kettle of water). Finally the ice maker being on the door takes up way more door storage than I had anticipated you can only fit very skinny things on that side...., but it does give you more freezer space. Also was not give an option of door handle colors, when I ordered it and just found out about it. I assumed they would be the same color to match the rest of my new GE appliances, but no, comes with stainless steel You cannot exchange so I just have to buy the new ones; what a waste.
Other than that great fridge. Love the led lights and the space in the fridge. The seperator in the freezer works really well. I have a deep freeze so don’t need a ton of freezer space, but for those who do, def has more without the ice machine in the freeEr. if I could do it again I would buy the GE profile that has the separate deli drawer you can open without opening the top fridge drawers. A few 100 less and the upgrade features just aren’t worth it and it’s probably the drawer I use the most and have to open both fridge doors each time.
Other than that the basics of the fri
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances, January 19, 2021
Hello Kwinkkg- Thank you for taking the time to share your review. We appreciate you being so thorough. We can understand your frustration when an appliance doesn't meet your expectations and that you weren't informed that the handles could be changed for an additional charge to a different color. There are safety features that we have to adhere to regarding the hot water feature. The water storage tank holds approximately 22 ounces of water and you can dispense 10 ounces of hot water at a time. The Precise Fill eliminates the need for a measuring cup. It allows you to use any container when you are baking to get just the amount of water needed or your recipe. It isn't the same as the hands free autofill. We appreciate your feedback and will be sure to share this with our engineering and design teams. We are glad to hear you are liking the spacious interior and the lighting. If you have any questions in the future, please don't hesitate letting us know. We are always happy to help! Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
refrigerator of my dreams but
on June 24, 2021
Posted by: adrimore
from Texas
I bought this product because of the look and expecting good quality but I was so disappointed when 5 months later it is not working at all. It's a beautiful piece of junk right now.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances, June 25, 2021
Hello- We are so sorry to hear you've had this issue with your refrigerator. This is not the ownership experience we want for you and your family. We appreciate your feedback and will be sure to share this with our engineering and design teams. If you haven't already, we recommend taking advantage of your warranty and reach out to GE Consumer Service at 1-800-432-2737. Thank you! Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
cafe
on November 26, 2021
Posted by: upgradedwife
from AZ
Love the product, dose not get a 5 because it does not make enough ice for us.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Great looking fridge but loud
on November 27, 2021
Posted by: Mares
from Florida
The matte white finish with bronze handles is really one of a kind and is a great look. The ice in the door saves room in the fridge but realize it has a smaller capacity so you will have to make ice separately if you are entertaining. The matching matte white side panels fit "ok". They interfere a little with the door gasket and a screw at the bottom. Otherwise pretty easy to install- they just stick to the sides, you will need a star drive or ratchet set. The inside is all white (not grey like the more expensive 4- door model), really nicely lit and well organized. Some of the door shelves have rubber mattress and some don't. The butter compartment door doesn't stay open. The plastic partitions in the freezer and deli are kinda flimsy. The doors don't open wide enough to be able to pull out the produce or deli drawers without removing a shelf on the door. The doors also don't close on their own, you have to push them a little to shut. The door alarm chime is able to be turned off via the touch screen controls which is nice IMO. The hot water dispenser is a nice feature for tea drinkers. Realize it isnt instant hot water, you have to wait about 1 minute or so for it to be ready. It then dispenses 10 oz (1 mug) at a time. You can then get a few refills out of it until it has to heat back up again. There are also several pre-set temperature settings plus a custom set. My only disappointment about this fridge is the noise of the fan whirling and the compressor buzzing. There's nothing wrong with the fridge, it's just loud - sounds like a commercial cooler even from the bedrooms of my open format house - especially in my small kitchen where the sides of the fridge are exposed. I haven't figured out how to deaden the sound of it yet but most of the noise is coming from the back of the unit.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Terrible reliability
on February 18, 2022
Posted by: Frustrated GE cafe applia
from Minnesota
Fridge is less than two years old and has on several occasions failed to keep a consistent temperature. I would avoid the GE brand as their reliability is questionable at best
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sarah@Café, Cafe_Appliances, February 22, 2022
Hi there, and thanks for letting us know about this situation. We truly hate to hear you’ve had an issue with your unit not maintaining a consistent temperature; we know that must be frustrating, especially when the issue has been recurring. This isn’t the great ownership experience we want to provide for you.
You may want to make sure there are no gaps or kinks in the gasket so the door has a proper seal, and that the refrigerator has a reasonable food load; these steps can help to maintain temperature. Our team will certainly be notified of the trouble you’ve had for review – we appreciate your feedback, as we always want to know about any possible areas of concern. If you are unable to resolve the temperature issue, our Service Department is available at 1-800-432-2737; a technician would be glad to assist with diagnosis and repair of the unit.
As we go forward, we will strive to earn back your faith in our brand. We hope the temperature issue is resolved for you soon – if you have any other concerns or inquiries, we are always happy to offer assistance. -Sarah@Café
You may want to make sure there are no gaps or kinks in the gasket so the door has a proper seal, and that the refrigerator has a reasonable food load; these steps can help to maintain temperature. Our team will certainly be notified of the trouble you’ve had for review – we appreciate your feedback, as we always want to know about any possible areas of concern. If you are unable to resolve the temperature issue, our Service Department is available at 1-800-432-2737; a technician would be glad to assist with diagnosis and repair of the unit.
As we go forward, we will strive to earn back your faith in our brand. We hope the temperature issue is resolved for you soon – if you have any other concerns or inquiries, we are always happy to offer assistance. -Sarah@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Fingerprints!
on May 22, 2022
Posted by: Aaron F
from PA
Too expensive for what u get. Fingerprints show way too much.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Elliot@Cafe, Cafe Appliances, May 24, 2022
Hi there, thank you for taking the time to leave your feedback for us. It is completely understandable how frustrating it would be to have fingerprints on your stainless. We are very sorry for the inconvenience this has caused for you.
We do have a cleaning guide that you may find helpful. This can be found on page 22 of the use and care manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000586-1.pdf
We hope that you find this helpful, and we will certainly be passing along this feedback to our design teams for further review. If you ever need any assistance in the future, please feel free to reach out. -Elliot@Cafe
We do have a cleaning guide that you may find helpful. This can be found on page 22 of the use and care manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000586-1.pdf
We hope that you find this helpful, and we will certainly be passing along this feedback to our design teams for further review. If you ever need any assistance in the future, please feel free to reach out. -Elliot@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Do not buy unless you want fingerprints everywhere
on July 14, 2022
Posted by: Chipster19
from Florida
This fridge is not fingerprint resistant. And when trying to clean them off, it gets worse. For something so expensive you would think it would be free of fingerprints as others are.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Elliot@Cafe, Cafe Appliances, July 18, 2022
Hi there, thank you for the feedback. We can definitely understand how frustrating it would be to deal with excess fingerprints, and we are so sorry for the inconvenience this has caused for you.
We do have a care and cleaning guide for the exterior that you may find helpful on page 22 of the manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000586-2.pdf
We hope this helps, and please feel free to let us know if there are any ways we can assist you in the future. -Elliot@Cafe
We do have a care and cleaning guide for the exterior that you may find helpful on page 22 of the manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000586-2.pdf
We hope this helps, and please feel free to let us know if there are any ways we can assist you in the future. -Elliot@Cafe
Written by a customer while visiting cafeappliances.com