Customer reviews from cafeappliances.com
Caf - 27.8 Cu. Ft. French Door Smart Refrigerator with Hot Water Dispenser, Customizable - Matte Black
Average customer rating
4.3
(986 Reviews)
Rating breakdown 986 reviews
5 Stars
619
4 Stars
196
3 Stars
73
2 Stars
31
1 Star
67
85%of customers recommend this product.
(
752 out of
880)
Customer Reviews for Caf - 27.8 Cu. Ft. French Door Smart Refrigerator with Hot Water Dispenser, Customizable - Matte Black
Customer Rating
1
Not impressed
on October 9, 2022
Posted by: Allie17
from Connecticut
I thought this fridge would be perfect in my space. I’m on my fourth fridge and none seem to cool correctly. The inside of the fridge feels so cheap. You would think for this high price tag, everything would be working correctly. This will be the last time I buy a ge product. They don’t stand behind their products in any way.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, October 11, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. So sorry to hear about the issues you've had with your replacement units, we're sure this would be frustrating. If your dealer is assisting you with replacing the unit, then we'd recommend continuing to work with them to get this resolved. If you're passed the dealer's return policy, then we'd recommend taking a look at this article to see if the tips inside help: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185&_ga=2.262320780.1235681951.1665400807-2007410414.1665400807
If none of this helps, then we'd recommend reaching out to our service team for further assistance. They can be found here: https://www.cafeappliances.com/support/schedule-service
We do hope this is helpful and that this is taken care of soon.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. So sorry to hear about the issues you've had with your replacement units, we're sure this would be frustrating. If your dealer is assisting you with replacing the unit, then we'd recommend continuing to work with them to get this resolved. If you're passed the dealer's return policy, then we'd recommend taking a look at this article to see if the tips inside help: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185&_ga=2.262320780.1235681951.1665400807-2007410414.1665400807
If none of this helps, then we'd recommend reaching out to our service team for further assistance. They can be found here: https://www.cafeappliances.com/support/schedule-service
We do hope this is helpful and that this is taken care of soon.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Don't waste your money
on February 18, 2020
Posted by: cmp7
from Harrisburg, PA
Only owned this refrigerator for 6 months and the touch screen is complete unresponsive. At first the touch screen went crazy, selecting random settings on its own, then stopped working all together. The water and ice dispenser work, but you can find much cheaper models with those functions. I wanted the hot water feature, and now I can't access it. Total waste of money. This is my first GE experience and I am not impressed. With some digging, this seems to be a common issue. I was going to replace all of my appliances with this line. After this experience, I will go another route, but need to decide what to do with this fridge.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Nice looking…..BUT!
on June 22, 2021
Posted by: Lcooley
from Belle Chasse, LA
If you just care about staring at a beautiful refrigerator, this one is for you! Other than that steer clear of GE! In a year and a half, I’ve had my refrigerator replaced twice and now it will soon be a third time. I could understand if it had been replaced once but I’m about to have my fourth. The first, the freezer never worked. The second, the hot water feature stopped working. It would literally pour water all over my wood floors, and the third time after replacing all of the parts in the door and trying to replace the whole door, the Kurig still doesn’t work. Save yourself the headache and choose a different pretty, FUNCTIONAL refrigerator!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances, June 24, 2021
Hello- We are so sorry to hear this happened. This is definitely not the ownership experience we want for you and your family. We apologize for your inconvenience and hope that you will give us another opportunity in the future, to win back your trust and business. Sincerely, Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Waste of good money -
on October 29, 2021
Posted by: RBOWWOW
from Sacramento, Ca.
The Cafe line was a option we bought up to in order to get a premium quality fridge. Since we have owned it's have had constant temperature control problems. Interior temp not matching up with the reading or setting. We unplug for a minute and then it works for days or weeks then gets off again. This time we are now freezing the Deli Drawer Items and see ice accumulation near the back of the drawer. Of course research shows MULTIPLE Videos of this an people changing fans and dampers. I'm pretty sure GE know's this is a problem but likely wont cover it if were out of warranty. I also see there is really no differences in the Build of this Cafe' vs the other series of GE's - Profile for example.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Mikayla@Cafe, Cafe_Appliances, November 3, 2021
Oh, dear! We're very sorry for the trouble you're having with your refrigerator and that it's not keeping the proper temperature. We can totally understand how this must be disappointing and we sincerely apologize. We recommend having a technician out to repair your unit. You can schedule an appointment by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm -Mikayla@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Terrible
on June 1, 2022
Posted by: Kimdf
from Monument
Refrigerator stopped working after a week. Waiting over a week to have someone come look at it. Not good at all!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Elliot@Cafe, Cafe Appliances, June 2, 2022
Oh no! This is never something that we like to hear, and we can certainly understand how disappointing it would be to have issues with your refrigerator so soon in its lifespan. We are so sorry for the inconvenience this has caused for you.
We are glad to know that you have scheduled an appointment with our factory service and repair team, and we are confident that they will be able to address this issue for you. Please know we are here should you ever need any assistance from us in the future. -Elliot@Cafe
We are glad to know that you have scheduled an appointment with our factory service and repair team, and we are confident that they will be able to address this issue for you. Please know we are here should you ever need any assistance from us in the future. -Elliot@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Broken already!
on June 6, 2022
Posted by: Dissatisfied
from Spokane Valley WA
How are we supposed to get this unit repaired with no parts available for it?!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Gina@Cafe, Cafe_Appliances, June 8, 2022
Thank you for taking the time to reach out. We’re incredibly sorry your refrigerator has stopped working and that you’re waiting on parts for repair. This certainly isn’t the experience we expect for you and can imagine the inconvenience. We see you’re currently working with consumer relations and ask that you continue working with them as they’re in the best position to help. We’re confident our teams will get this sorted for you. -Gina@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Horrible finger prints, doesn’t get cold enough
on July 14, 2022
Posted by: SC Man In Black
from Greenville, SC
While the refrigerator looks good and matches all of the other Cafe appliances we bought, it’s performance is disappointing. For starters, the refrigerator doesn’t get cold enough even when set at the lowest temperature of 34 with the highest humidity setting. Food doesn’t keep as long as my old Kenmore. Not to mention, all of these over-priced cafe appliances fingerprint like crazy. My old beat up Kenmore kept food colder and longer when set at 40 degrees… and the Kenmore didn’t finger print.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, July 15, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. So sorry to hear that you're not totally pleased with the finish and that your unit isn't cooling well. If you'd like, you can take a look at the cleaning tips on page 22 of your Use and Care manual, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000586-2.pdf&_ga=2.211744853.1952932284.1657905731-1391095742.1657639873
Also, if your unit's not cooling well, take a look at the following article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185&_ga=2.174313378.1621076406.1657639873-1391095742.1657639873
If you continue to have cooling issues, we'd recommend reaching out to our service team for further help. They can be found here: https://www.cafeappliances.com/support/schedule-service
We do hope this helps and that these issues are taken care of soon.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. So sorry to hear that you're not totally pleased with the finish and that your unit isn't cooling well. If you'd like, you can take a look at the cleaning tips on page 22 of your Use and Care manual, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000586-2.pdf&_ga=2.211744853.1952932284.1657905731-1391095742.1657639873
Also, if your unit's not cooling well, take a look at the following article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185&_ga=2.174313378.1621076406.1657639873-1391095742.1657639873
If you continue to have cooling issues, we'd recommend reaching out to our service team for further help. They can be found here: https://www.cafeappliances.com/support/schedule-service
We do hope this helps and that these issues are taken care of soon.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Damaged, does work
on August 20, 2022
Posted by: Capt Jim
from Merritt Island
Having waited for several months for this average refrigerator to arrive at our new home and then finding the factory installed water filter damaged to the point water leaked everywhere, back panel crushed and it doesn’t work really made me feel I made a poor choice. Unfortunately I need this unit to match the rest of my Cafe appliances. Fortunately the retailer picked it up and dropped off a working “loaner”. Not sure when or if I will get a replacement within the next few months.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 23, 2022
Hi there,
Thanks for taking the time to write a review for your fridge. We're so sorry to hear about the issues you had with delivery and that the unit leaked, we can certainly understand how this would be frustrating and stressful. We're glad to hear that your dealer is assisting you with a replacement and that they've also provided you with a loaner model in the meantime. We do hope that your replacement unit arrives soon.
Thanks again for your ongoing patience, it means the world.
All the best,
Michael@Cafe
Thanks for taking the time to write a review for your fridge. We're so sorry to hear about the issues you had with delivery and that the unit leaked, we can certainly understand how this would be frustrating and stressful. We're glad to hear that your dealer is assisting you with a replacement and that they've also provided you with a loaner model in the meantime. We do hope that your replacement unit arrives soon.
Thanks again for your ongoing patience, it means the world.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com