Customer reviews from cafeappliances.com
Caf - 27.8 Cu. Ft. French Door Smart Refrigerator with Hot Water Dispenser, Customizable - Matte Black
Average customer rating
4.3
(986 Reviews)
Rating breakdown 986 reviews
5 Stars
619
4 Stars
196
3 Stars
73
2 Stars
31
1 Star
67
85%of customers recommend this product.
(
752 out of
880)
Customer Reviews for Caf - 27.8 Cu. Ft. French Door Smart Refrigerator with Hot Water Dispenser, Customizable - Matte Black
Customer Rating
1
Fridge
on August 21, 2023
Posted by: Berlin
from Wisconsin
Bottom freezer keeps building up frost and icicles! Local dealer trying hard to figure out.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Charlie@Cafe, GE_Appliances, August 23, 2023
Hello,
Thank you for taking the time to provide feedback on your refrigerator. We're sorry to hear that your refrigerator is building frost.
If your refrigerator is building frost we recommend referring to the link below for troubleshooting steps:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19286
Please let us know if you have any further questions, as we are always here to help! -Charlie@Cafe
Thank you for taking the time to provide feedback on your refrigerator. We're sorry to hear that your refrigerator is building frost.
If your refrigerator is building frost we recommend referring to the link below for troubleshooting steps:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19286
Please let us know if you have any further questions, as we are always here to help! -Charlie@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
PIECE OF JUNK
on February 16, 2022
Posted by: JOHN H PELACCIO
from PHOENIX ARIZONA 85032
PIECE OF JUNK TOO LOUD ICE MAKER TO LOUD NOT WORTH THE PRICE
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, February 17, 2022
Hi there,
Thanks for the review. We're sorry to hear about your icemaker's noisy operation. We can understand how this would be frustrating to deal with. Just to make sure that all of the bases have been covered, you can take a look at the following article on our GEA website for information about normal sounds you may hear from your unit. In that article, there's another link that leads to a page that centers on abnormal sounds in case you end up needing that too.
That article can be found here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.236597633.1659825285.1644848053-2115960750.1644356528
Should you end up needing to take advantage of your warranty, our service team can be found here: https://www.cafeappliances.com/support/schedule-service
We do hope this helps.
All the best,
Michael@Cafe
Thanks for the review. We're sorry to hear about your icemaker's noisy operation. We can understand how this would be frustrating to deal with. Just to make sure that all of the bases have been covered, you can take a look at the following article on our GEA website for information about normal sounds you may hear from your unit. In that article, there's another link that leads to a page that centers on abnormal sounds in case you end up needing that too.
That article can be found here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.236597633.1659825285.1644848053-2115960750.1644356528
Should you end up needing to take advantage of your warranty, our service team can be found here: https://www.cafeappliances.com/support/schedule-service
We do hope this helps.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
I expected better quality for the price.
on April 10, 2022
Posted by: TLee
from East meadow, NY
We finally got our refrigerator nearly 8 months after we ordered it. After the delivery guys left i started to peel the protective plastic around the fridge a noticed a nice dent on the top right corner side of the fridge(not ge’s fault). While unpack-aging i noticed the spray insulation on left side of the door was on the white panel on the inside and lots of greasing clear silicone like on the edge. Last thing I notice is cold air coming out from the ice/water dispenser. I expected better being “America” made. Clearly theres no quality control
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Kelsey@Café, Café, April 12, 2022
Hello there - We really appreciate you providing this review. We're so sorry that the quality of your new refrigerator is not what you expected it would be. This would be especially upsetting after waiting as long as you did for delivery - we can completely understand your disappointment.
We're going to make sure that your perspective is reviewed by the appropriate team. Consumer feedback is very valuable to us and is utilized in the creation of future models. Thanks so much for your honesty here.
If you have any questions or concerns in the future, please connect with us directly and we'll be happy to help. Take care, Kelsey@Café
We're going to make sure that your perspective is reviewed by the appropriate team. Consumer feedback is very valuable to us and is utilized in the creation of future models. Thanks so much for your honesty here.
If you have any questions or concerns in the future, please connect with us directly and we'll be happy to help. Take care, Kelsey@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Not working right
on August 16, 2023
Posted by: Disappointed D
from Ohio
The refrigerator has a manufacturer defect found by a repairman sent by GE. I am still waiting to hear back from GE what they plan to do about it.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian@Cafe, GE_Appliances, August 21, 2023
We appreciate you for taking the time to provide feedback. We are so sorry to hear that your new refrigerator is experiencing issues with a defect. This is in no way the consumer experience that we strive for, and we would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Totally disappointed my refrigerator doesn’t work
on November 25, 2020
Posted by: Steve 113
I bought the refrigerator brand new and it doesn’t work.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances, November 30, 2020
Hello Steve-We apologize for the issues you're having with your new refrigerator. This is certainly not the ownership experience we want for you. We can understand how frustrating this would be for you and your family. If you haven't already, we recommend resetting the electronics by flipping the breaker off for at least 5 minutes. Then restore power and allow a couple hours for the refrigerator to start working. If you still have issues, please reach out to GE Consumer Service at 1-800-432-2737. We want to look into this for you. Please visit the following link and scroll down to the email contact form: https://www.geappliances.com/ge/service-and-support/contact-others.htm. We'll be happy to look into this further for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. We appreciate your feedback and look forward to assisting you further. Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Poor Reliability
on January 7, 2023
Posted by: Mach1
from Sandy Springs GA
I’m really disappointed with this appliance. I had it installed less than six months ago and with just two of us in the house, this machine has already failed! For the price you pay for these appliances, you expect better performance.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, January 11, 2023
Hi there,
Thanks for taking the time to leave a review. We're so sorry to hear about your fridge malfunctioning, we're sure this would be frustrating for you to say the least. We're glad to see that you've taken advantage of your warranty and have a service appointment set up. We're confident that our team will do their best to diagnose and repair your fridge as quickly as they're able.
Thanks for your patience in the meantime.
Best wishes,
Michael@Cafe
Thanks for taking the time to leave a review. We're so sorry to hear about your fridge malfunctioning, we're sure this would be frustrating for you to say the least. We're glad to see that you've taken advantage of your warranty and have a service appointment set up. We're confident that our team will do their best to diagnose and repair your fridge as quickly as they're able.
Thanks for your patience in the meantime.
Best wishes,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Don’t buy this refrigerator
on March 8, 2023
Posted by: Kathy5007
from San Antonio, Texas
L this refrigerator is a huge disappointment. I have had it for less than three years and this is the third time I’m having to get it serviced. Everything in the refrigerator and freezer had to be thrown out for the second time. I’m not sure if I want to fix it or throw it in the trash. I wouldn’t even put it at the curb - I’d hate for someone else to be stuck with this refrigerator. This product is truly a disgrace and you should be ashamed of it.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Devin@Cafe, GE_Appliances, March 10, 2023
Hi there-
We are so sorry to hear that you have had a poor experience with your french-door refrigerator. This is definitely not the quality that we expect here at Café Appliances, and we truly apologize for any disappointment and frustration this has caused.
We want to do what we can to help with this, so an agent is going to be reaching out to you directly via email. Please respond back to this email at your earliest convenience.
Thanks,
-Devin@Café
We are so sorry to hear that you have had a poor experience with your french-door refrigerator. This is definitely not the quality that we expect here at Café Appliances, and we truly apologize for any disappointment and frustration this has caused.
We want to do what we can to help with this, so an agent is going to be reaching out to you directly via email. Please respond back to this email at your earliest convenience.
Thanks,
-Devin@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Ge Cafe French door
on June 12, 2023
Posted by: Dee Singleton
It is the worst refrigerator that I have owned I will never buy GE Cafe products
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra@Café , GE Appliances, June 13, 2023
Oh no!
We're so very sorry to hear that you're not having the best experience with your new refrigerator. We want to help! An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Thank you so much for your patience. -
Tierra@Café
We're so very sorry to hear that you're not having the best experience with your new refrigerator. We want to help! An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Thank you so much for your patience. -
Tierra@Café
Written by a customer while visiting cafeappliances.com