Customer reviews from cafeappliances.com
Caf - 27.8 Cu. Ft. French Door Smart Refrigerator with Hot Water Dispenser, Customizable - Matte Black
Average customer rating
4.3
(986 Reviews)
Rating breakdown 986 reviews
5 Stars
619
4 Stars
196
3 Stars
73
2 Stars
31
1 Star
67
85%of customers recommend this product.
(
752 out of
880)
Customer Reviews for Caf - 27.8 Cu. Ft. French Door Smart Refrigerator with Hot Water Dispenser, Customizable - Matte Black
Customer Rating
5
Great features
on July 31, 2024
Posted by: MYSTRO
from Baton Rouge, LA
This is our second cafe as we loved our firstone so much.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Unable to maintain temperature
on August 10, 2024
Posted by: Jaydub2
2 years into ownership on this highly priced premium product. We are not satisfied. The fridge is unable to maintain consistent temperatures. Our food is regularly over 42-45 deg when we have the fridge set to 36. We monitor the temperature inside the fridge with 2 separate thermometers. One is a data logger I use for work which is submerged in water for consistent measurement. 2 fridge openings cause the temp to drift 8-10 degrees and it takes 8 hours to recover. It's unacceptable. In addition, the stainless always shows finger prints and smudges. It's impossible to keep it looking clean.
Response from cafeappliances.comBy Adrian, GE_Appliances, August 12, 2024
We would like to assist you with this refrigerator and this temperature issue. We encourage you to contact one of our certified technicians to get this temperature issue properly diagnosed and resolved. You can schedule an appointment with a Cafe Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm . We also recommend viewing page 22 of the Owner's Manual at the link below for cleaning tips to keep your refrigerator looking as good as new.
https://products-salsify.geappliances.com/image/upload/s--8VC2MXqI--/5938092911177d3fe64c75bf216f96f195d2a6cd.pdf?_ga=2.212239581.894092069.1723473045-507723860.1707936747
https://products-salsify.geappliances.com/image/upload/s--8VC2MXqI--/5938092911177d3fe64c75bf216f96f195d2a6cd.pdf?_ga=2.212239581.894092069.1723473045-507723860.1707936747
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Garbage
on December 27, 2024
Posted by: Demetri
I regret the day I picked out this fridge. We are on our second one within 5 years. First one, comprossor quit working, twice. This new replacement fridge, comprossor lasted only 6 months
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, January 14, 2025
We are sorry to hear about your refrigerator compressor going out. We'd like to help. If you haven't already, we recommend scheduling service. You can do so by calling 1-800-432-2737 or by visiting this link: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting cafeappliances.com
Customer Rating
1
How to remove drawers.
on January 4, 2025
Posted by: Drawer removal
Non intuitive way of removing drawers from refrigerator. Still have yet to be able to figure this out. Hoping someone from production reads my review and gets back to me. No instructions in owners manual. If unable to remove drawers I will have to return product.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, January 17, 2025
We'd like to help out with removing the drawers. You will want to pull out the drawer until it reaches the stop position, then, tilt the pan up slightly and pull it straight out. We recommend opening the fresh food door more than 90 degrees to remove the drawers.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Good size and features but poor performance
on April 23, 2025
Posted by: Kjneville
from Rocky Mount, NC
The door is so heavy that over time it has pulled the door hinge and broken it so that it does not close properly. The ice maker drips into the ice bin so the ice gets clogged in the dispenser.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, April 28, 2025
We'd like to help out with your door hinge breaking and with the ice maker dripping. We recommend checking the following article for tips that can help out with the icemaker: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17641
We recommend scheduling a technician to check the door hinge. You can do so by calling 1-800-432-2737 or by visiting this link: https://www.geappliances.com/ge/service-and-support/service.htm
We recommend scheduling a technician to check the door hinge. You can do so by calling 1-800-432-2737 or by visiting this link: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Freezer stopped working after 4 years
on October 30, 2025
Posted by: jcarn
Ours lasted 4 years before the freezer stopped working.
Response from cafeappliances.comBy Cafe Appliances, October 30, 2025
We were able to locate your case and see that you are working with your case manager about this situation and that a service appointment has been scheduled. If you need assistance after your service appointment keep in contact with your case manager as they will be best to help assist further.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Poor quality, save your money
on December 27, 2025
Posted by: Joeyjo
from Rhode island
I’ll be honest 14 months touch screen broke no help from ge. Replaced screen with updated part and touch screen works but reboots when trying to switch from crushed to cubes, Hot water tank stopped working. Have to buy ge filter with QR code. Not impressed with 3 thousand dollar fridge. I’ll pass on anything ge from now on .
Response from cafeappliances.comBy Dianna, Cafe Appliances, January 6, 2026
We would like to assist and gather some more information. A member of our team will be reaching out to you via email. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Already having issues
on July 14, 2022
Posted by: Traction450
from Liberty Hill, Texas
Just out of warranty and the fridge is already having issues and has required two service calls and ultimately needs to have one of the fan motors replaced. All not covered under warranty.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Elliot@Cafe, Cafe Appliances, July 18, 2022
Hi there, thank you for taking the time to leave this feedback. We are very disappointed to hear that you have had issues with this refrigerator so soon in its lifespan, and we are so sorry for the inconvenience this has caused for you.
We have reached out to you via email to collect some more information and provide some next steps. We look forward to assisting you! -Elliot@Cafe
We have reached out to you via email to collect some more information and provide some next steps. We look forward to assisting you! -Elliot@Cafe
Written by a customer while visiting cafeappliances.com