Customer reviews from cafeappliances.com
Caf - 27.8 Cu. Ft. French Door Smart Refrigerator with Hot Water Dispenser, Customizable - Matte Black
Average customer rating
4.3
(986 Reviews)
Rating breakdown 986 reviews
5 Stars
619
4 Stars
196
3 Stars
73
2 Stars
31
1 Star
67
85%of customers recommend this product.
(
752 out of
880)
Customer Reviews for Caf - 27.8 Cu. Ft. French Door Smart Refrigerator with Hot Water Dispenser, Customizable - Matte Black
Customer Rating
5
A swell purchase.
on July 3, 2023
Posted by: Pennybins
from Somerdale
Well laid out design. Beautiful handles. Lots of lighting. I like the adjustible compartment dividers.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Returning
on August 13, 2023
Posted by: Siscog21
from San Diego
This is the second cafe of this model. First one delivered was dead on arrival. Ice machine on the second refrigerator makes about 12 cubes of ice every 6-8 hours. Happy the store we purchased from is allowing us to exchanged the model out for something completely different. I'm sure Cafe makes great refrigerators, this model is not one of them.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sylvia@Cafe, Cafe, August 15, 2023
Hi,
Having your initial refrigerator and its replacement stop working can be concerning, and this isn't the experience you deserve. We sorry things didn't work out with this model, but we do appreciate your consideration. Take care.
-Sylvia@Cafe
Having your initial refrigerator and its replacement stop working can be concerning, and this isn't the experience you deserve. We sorry things didn't work out with this model, but we do appreciate your consideration. Take care.
-Sylvia@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Disappointing
on August 17, 2023
Posted by: WayneM
from Rockville MD
Nice features. However broke wirhin the first week. GE’s solution was to fix and claim to have done so after 5 tech visits and 4 different parts ordered, although we told them we wanted a replacement.
No one from GE had called to see whether we’re satisfied, so take that for what it’s worth.
Response from cafeappliances.comBy Sylvia@Cafe, Cafe, August 18, 2023
Hi,
We're so sorry your refrigerator broke within the first week of ownership. This is unexpected and not at all the experience we want for you. So that we can learn more about this situation, we'll have one of our agents contact you via email.
Thank you for your patience, we'll talk to you soon.
-Sylvia@Cafe
We're so sorry your refrigerator broke within the first week of ownership. This is unexpected and not at all the experience we want for you. So that we can learn more about this situation, we'll have one of our agents contact you via email.
Thank you for your patience, we'll talk to you soon.
-Sylvia@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Disappointed
on August 19, 2023
Posted by: ssherwin
Within 5 months ice maker gets clogged and freezer is not working properly with frost.
Response from cafeappliances.comBy Adrian@Cafe, GE_Appliances, August 21, 2023
Hi there! Thank you for leaving us a review. We are extremely sorry to hear that your icemaker is clogging, and the freezer is accumulating frost causing it not to operate as normal. This is in no way the consumer experience that we strive for, and we recommend scheduling service with one of our certified technicians to get this issue properly diagnosed and resolved.
You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We appreciate you choosing Cafe Appliances for your home, and we are confident that our technicians will get your refrigerator back up and running as quickly as possible! - Adrian@Cafe
You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We appreciate you choosing Cafe Appliances for your home, and we are confident that our technicians will get your refrigerator back up and running as quickly as possible! - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Bad Water
on October 26, 2023
Posted by: Mel1938
from Huntsville AL
The touch screen did not work the date (10/4/23) it was delivered. Three weeks later it has not been fixed.
Also, the water has a plastic taste even though many gallons have been run through the system. It appears to be related to the reservoir that holds the chilled water.
Also, the water has a plastic taste even though many gallons have been run through the system. It appears to be related to the reservoir that holds the chilled water.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, Cafe_ Appliances, October 27, 2023
Hello! Thank you for leaving us a review. We are so sorry to hear that your digital control panel has not been working since delivery 3 weeks ago. This is not normal operation and is definitely not the consumer experience that we strive for. We understand the apprehension this causes. We see that you do not have a service appointment in place at this time, so we recommend scheduling service with one of our certified technicians to get this issue resolved.
You can schedule an appointment with a Cafe Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We appreciate you choosing Cafe Appliances for your home, and we are confident that our technicians will get your refrigerator back up and running as quickly as possible! - Adrian@CafeAppliances
You can schedule an appointment with a Cafe Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We appreciate you choosing Cafe Appliances for your home, and we are confident that our technicians will get your refrigerator back up and running as quickly as possible! - Adrian@CafeAppliances
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Does not cool down enough, thermistors off by +5°
on January 2, 2024
Posted by: Drummernaut
from Everett, WA
I used a calibrated meter to check the temperature of the unit because the cheap thermometers I had were telling me it was not getting cold enough, even though the actual temperature shown on the unit control showed it was. I like my refrigerator to always stay below 38° because it makes all my smoothies last over a week. My meter shows that the unit is consistently 5° higher than what the actual temperature says on the control screen. The first pic was taken after the unit stopped cooling, the second was taken 45 minutes later when the unit started again. This means I cannot get the unit below 39° and it will not start cooling until it is over 41°. See pics. I hate to go my "grandpappy" here but I had a Kenmore unit that had no problems with this and still works, I bought it in 2002. There are some people here saying the unit keeps their stuff "cold!!" others are saying the opposite. If everyone is correct then the problem lies with proper testing of the thermistors or the circuit board they go to is not properly spanned from one unit to the next. I am giving this 2+ stars because, even though it is pretty, it is failing to perform the job it was designed to do which is keep the items at or below the FDA recommended 40°. The freezer temperature matches perfectly at 0°. I will be making a service call after I determine my Cafe dishwasher issues. I also have to more items to check, an induction cooktop and a French door oven. All of these items were purchased in December of 2023.
Response from cafeappliances.comBy Lauren, Café_Appliances, January 18, 2024
Hi - thank you for taking the time and effort to share your detailed feedback. We truly appreciate your diligence and your observations will be shared with our engineering and design teams for considerations in future product improvements. We recommend checking out the great resources on Measuring Internal Temperatures: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19479 -- and also Set and Actual Refrigerator Temperature Settings: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34632 -- Also, we encourage you to contact our service team to schedule an appointment for a thorough inspection and resolution of any cooling issues. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.cafeappliances.com/support/schedule-service -- We hope this is informative and please let us know if you have any other questions or additional insights in the future. Have a wonderful day! Lauren@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Beautiful, but ok.
on March 18, 2024
Posted by: Mmcg
The refrigerator is beautiful. A lot of customers don’t like the black sides, but it looks fine and doesn’t have to be covered.
I had a door cubby crack the first day. Bummer.
I had a door cubby crack the first day. Bummer.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Do not buy this
on May 6, 2024
Posted by: Pm22
The GE cafe refrigerator is crap. Didnt last 18 months
Response from cafeappliances.comBy Michael, Cafe_Applianecs, May 6, 2024
We would like to help with your refrigerator. An agent will be reaching out to you via email, please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com