Customer reviews from cafeappliances.com
Caf - 27.8 Cu. Ft. French Door Smart Refrigerator with Hot Water Dispenser, Customizable - Matte Black
Average customer rating
4.3
(986 Reviews)
Rating breakdown 986 reviews
5 Stars
619
4 Stars
196
3 Stars
73
2 Stars
31
1 Star
67
85%of customers recommend this product.
(
752 out of
880)
Customer Reviews for Caf - 27.8 Cu. Ft. French Door Smart Refrigerator with Hot Water Dispenser, Customizable - Matte Black
Customer Rating
5
Cafe Refrigerator
on April 14, 2022
Posted by: Netter
from New Mexico
We love the refrigerator. Love the white with the copper handles and so much room. Nice that we can have hot water when needed. Have all the matching appliances.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Cafe French Door Refrigerator
on May 6, 2022
Posted by: Beach Retiree
from Lewes,DE
We love our new refrigerator! We have more room and are happy to have the ice, filtered cold water, & hot water features on the outside of the door. The only negative is we ordered it August 17, 2021 & received it April 12, 2022.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Beware of the Butane condensers
on June 6, 2022
Posted by: JStrak
from Bradenton FL
Broke the 2nd week, new butane condenser was replaced by service, condenser 2 breaks as service is testing the repair, had to buy an used back up fridge as this new one has been sitting in the middle of my living room for 4 weeks now. I’m livid and want out of the butane condenser refrigerators as it’s a know problem.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
LOVE THE MATTE BLACK OPTION
on July 22, 2022
Posted by: MelZ
from Pittsburgh, PA
I really love the design options of the Cafe Collection! I purchased the Matte Black appliances with the Brushed Bronze handles and I absolutely Love the color combo in my white kitchen. The refigerator has a very large capacity inside and I love the LED lights! So far it has worked up to my expectations although I've only used it for a week! Haven't tried the hot water dispenser yet since it seems to take a very long time to heat up the water. The one thing I don't care for is the double doors don't open wide enough to remove the deli drawer to be able to clean it. And the thing that would put it over the top is if it had a dual ice maker! Over all I am extremely satisified!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Looks great, but has some flaws
on August 9, 2022
Posted by: Jonn
from Ooltewah, TN
It’s a great looking fridge. However the buttons on the control panel, especially for the water/ice, are very cheap feeling. The ice dispenser is also surprisingly noisy. The 17 year old GE fridge this replaced was built sturdier. The SmartHQ app could provide more insight into the goings on with the fridge, such as the *current* temperature and not just the temp I have it set to.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Elliot@Cafe, Cafe Appliances, August 10, 2022
Hi there, thank you for reaching out with this feedback. It is clear how these points would take away from your enjoyment of this refrigerator, and we are so sorry for the frustration these things have caused for you.
Please know that we will be passing along this feedback regarding the operating sound of the ice dispenser, SmartHQ app, and control panel to our design teams for review and use moving forward, and we appreciate this feedback. If there are any ways we can assist you in the future, please feel free to let us know. -Elliot@Cafe
Please know that we will be passing along this feedback regarding the operating sound of the ice dispenser, SmartHQ app, and control panel to our design teams for review and use moving forward, and we appreciate this feedback. If there are any ways we can assist you in the future, please feel free to let us know. -Elliot@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
do not purchase
on September 10, 2022
Posted by: sd123
from bigfork,MT
We moved into a new home and purchased the ge cafe refrigerator. The compressor went after 1 month. After reading other reviews I can see tht this is not uncommon for this product. I would try a different brand
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Shayla@Café, Café_appliance, September 15, 2022
Hello - Thank you for taking the time to write a review. While we're glad you enjoy the appearance and features of this refrigerator, we regret to hear the compressor failed after one month. We understand how disappointing that would be and apologize for any inconvenience this has caused. This is certainly not the experience we want you to have, and we would love to help you.
Please know our appliances have a limited one-year warranty. However, any part of the sealed refrigerating system (the compressor, condenser, evaporator, and all connecting tubing) is covered under a five-year warranty. We will provide, free of charge, all labor and related services to replace the defective part in the sealed refrigerating system.
You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm. We are confident our technician will take care of you in no time.
We strive to provide the best quality possible and will share your feedback with our product development team for any improvements needed. If you have any questions or concerns, please reach us directly. We're always glad to help. -Shayla@Café
Please know our appliances have a limited one-year warranty. However, any part of the sealed refrigerating system (the compressor, condenser, evaporator, and all connecting tubing) is covered under a five-year warranty. We will provide, free of charge, all labor and related services to replace the defective part in the sealed refrigerating system.
You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm. We are confident our technician will take care of you in no time.
We strive to provide the best quality possible and will share your feedback with our product development team for any improvements needed. If you have any questions or concerns, please reach us directly. We're always glad to help. -Shayla@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Good Purchase
on September 27, 2022
Posted by: Remarked
from Arizona
Love the large size of the refrigerator. Love all the features, just wish the doors could be adjusted to open wider to allow removal of the bins. Maybe all refrigerators are the same to avoid hitting cabinets. Goood purchase.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Best refrigerator we’ve had
on September 27, 2022
Posted by: jrcc77
from Colusa, CA
The size and thoughtful layout seems like it doubled the size of our old LG. Great design.
Written by a customer while visiting cafeappliances.com