Customer reviews from cafeappliances.com
Caf - 27.8 Cu. Ft. French Door Smart Refrigerator with Hot Water Dispenser, Customizable - Matte Black
Average customer rating
4.3
(990 Reviews)
Rating breakdown 990 reviews
5 Stars
620
4 Stars
196
3 Stars
75
2 Stars
31
1 Star
68
85%of customers recommend this product.
(
754 out of
883)
Customer Reviews for Caf - 27.8 Cu. Ft. French Door Smart Refrigerator with Hot Water Dispenser, Customizable - Matte Black
Customer Rating
5
Included documents
on November 29, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Some basic information would be useful. For example: how to change water filter.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
pretty and easy
on January 4, 2026
Posted by: Thick and Easy
Love this fridge.... Don't love how I can still see little pieces of the green plastic still in the grooves of handles or inside the doors because of how it needed to be taken off when it was already installed and placed in my kitchen. But I do love how easy it was to connect this fridge to the wifi and how simple it is to use it in the app. All good qualities.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Who designed this?
on January 19, 2026
Posted by: JRPA
from North Carolina
Possibly the worst designed refrigerator I have ever seen. Ice capacity is ridiculously small. Doors don’t open far enough yo allow full access to the lower drawer.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Julia, Cafe, January 21, 2026
To get full access to the temperature controlled drawer, you may need to rearrange the bins on the right hand fresh food door to allow more room for the drawer to open. All the bins on the right hand door are adjustable. You can learn more about this on page 17 of the Use and Care Manual here: https://products-salsify.geappliances.com/image/upload/s--wf7ZxMSs--/5938092911177d3fe64c75bf216f96f195d2a6cd.pdf. However, we will be sure to share your feedback with the proper teams for further review.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Very pleased!
on February 9, 2026
Posted by: Carly L
from Lovell WY
Very attractive and functional addition to our kitchen. Love the hot water feature! Steady temp, quiet operation, very well lit interior.
I would recommend this to a friend!
Response from cafeappliances.comBy Diego, Cafe_Appliances, February 17, 2026
We’re delighted to hear that your refrigerator is a very attractive and functional addition to your kitchen.
The adjustable hot water dispenser lets you steep a relaxing herbal tea or prepare light and fluffy couscous with precise temperatures and measurements. The full-width, electronic temperature-controlled drawer keeps your food fresh and is illuminated with LED lighting so every item is easy to find.
Thank you for choosing Cafe Appliances for your home!
The adjustable hot water dispenser lets you steep a relaxing herbal tea or prepare light and fluffy couscous with precise temperatures and measurements. The full-width, electronic temperature-controlled drawer keeps your food fresh and is illuminated with LED lighting so every item is easy to find.
Thank you for choosing Cafe Appliances for your home!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Solid - but no autofill seems like a huge miss
on February 11, 2026
Posted by: Beedo4
Overall it’s been solid. Good layout and looks nice. Impossible to figure out the photos option / upload although it’s something I don’t really care to have / need anyway. Biggest issue I have is - there’s no ability to auto fill anything with the water dispenser. The display reads out the amount of water dispensed in real time a “precise fill” seems redundant / useless and you have to keep the lever pushed in the entire time you’re filling. Wish I could set a volume I wanted filled and walk away while it fills and stops at the preset amount.
I would recommend this to a friend!
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, February 12, 2026
We'd like to help out with the photo upload. You can check out the full instructions on page 9 here: https://products-salsify.geappliances.com/image/upload/s--wf7ZxMSs--/5938092911177d3fe64c75bf216f96f195d2a6cd.pdf This section shares how to upload your photos and where the USB slot is located. For additional assistance, you can check out this article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18084 While the model mentioned in the article is a Profile appliance, the process is similar for your model.
We will be passing your feedback about the "Precise Fill" over to our product team to review.
We will be passing your feedback about the "Precise Fill" over to our product team to review.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Not what I was expecting
on February 27, 2026
Posted by: Mp611
from Evansville, IN
A few things that I was very disappointed with. The quality of the refrigerator feels very cheap. Whenever I open the freezer, it feels flimsy and wobbly. The plastic inserts are solo flimsy and feel cheap. The the three buttons of “water, crushed, cubed” feel very cheap and you can see all of them move when one is selected. rate of water flow from the dispenser is anemically slow and takes forever to fill cups. Not sure I would purchase another product like this.
Response from cafeappliances.comBy Adrian, GE_Appliances, March 2, 2026
We are sorry to hear of your disappointment with this refrigerator. Your feedback is extremely important to us, and we will pass these comments along to our product team to review.
Written by a customer while visiting cafeappliances.com