Customer reviews from geappliances.com
Caf - 27.8 Cu. Ft. French Door Smart Refrigerator with Hot Water Dispenser, Customizable - Matte Black
Average customer rating
4.1
(486 Reviews)
Rating breakdown 486 reviews
5 Stars
263
4 Stars
118
3 Stars
36
2 Stars
23
1 Star
46
80%of customers recommend this product.
(
372 out of
467)
Customer Reviews for Caf - 27.8 Cu. Ft. French Door Smart Refrigerator with Hot Water Dispenser, Customizable - Matte Black
Customer Rating
5
Exactly what we needed
on January 8, 2019
Posted by: SPredUVA
from Arlington,VA
This fridge met all of our needs and has been great for our large family. The kids love the water/ice dispenser and I love the hot water dispenser. The fridge does have a hum liked mentioned in other reviews but its a lot quieter than my house full of kids so we hardly notice it.
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Love the GE Cafe Series with Hot water dispenser
on February 6, 2019
Posted by: Larry nmn
from MA
Made in America was one of the reasons we purchased the Cafe Series with hot water dispenser. We are so happy with it. Addressing other reviews I read - we find it is quiet, we only hear the ice when it is dropping (vs our old fridge heard water filling ice dispenser and ice loading). The only con I have is the butter door does not recede in when opening so you need to hold the butter door open. Our old fridge butter door did recede into top of butter section - never realized until that feature was gone how great it was. Definitely wouldn't stop me from purchasing this fridge again though.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features for cooks and bakers
on February 10, 2019
Posted by: Bwarnke67
from Pittsburgh, PA
The Precise Fill and Hot Water features sold this refrigerator for. Not once, but twice. I purchased it to replace an old refrigerator and absolutely loved the Precise Fill and Hot Water features because they are time savers when baking and cooking. Then we moved and left the refrigerator with the house while our new home was being built. We purchased this same model for our new home as well. And we still love it!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointed
on October 1, 2019
Posted by: Oakhead
from Red bluff, ca
Not happy with the performance or quality. Started freezing refer section after 2 weeks. Doors don't fully open to allow removal of drawers with out emptying refer and tipping drawers. Design is stupid. Wish I would have purchased a different brand or at least a different model.
Features
2
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, October 3, 2019
Hi there,
We are sorry to hear that you're disappointed with your refrigerator. If you are finding that your refrigerator section is freezing, here is a link that may provide some help: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002
Your comments for improvement with the design are appreciated and we'll be sure to share them with our engineering staff.
Thank you very much for leaving a review!
We are sorry to hear that you're disappointed with your refrigerator. If you are finding that your refrigerator section is freezing, here is a link that may provide some help: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002
Your comments for improvement with the design are appreciated and we'll be sure to share them with our engineering staff.
Thank you very much for leaving a review!
Written by a customer while visiting geappliances.com
Customer Rating
1
Smart screen stopped working
on February 17, 2021
Posted by: Damiron
from Florida
I love this fridge until the led screen died out of the blue. Conveniently after warranty was up. I am hoping we can get it fixed without spending an arm and a leg.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
1
Value
2
Response from geappliances.comBy Olga@GEA, GE_Appliances, February 22, 2021
Hello Damiron - Thanks for posting your review. We are sorry to hear that the LED screen stopped working. We apologize for your inconvenience in this matter. We can understand your frustration. Please visit the following link and scroll down to the email contact form: https://www.geappliances.com/ge/service-and-support/contact-others.htm. We'll be happy to look into this further for you. Please be sure to include a copy of your review, your name, address, phone number, current email address and the model and serial numbers for your appliance. Thanks for your feedback.
Olga@GEA
Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor construction
on May 27, 2022
Posted by: Susa123
from Los Angeles, CA
Am engaging in yet another service call on this poorly constructed product. Will be my last GE purchase.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, June 1, 2022
Greetings,
While we're very happy to see that you love the style and features of this refrigerator, we're awfully sorry to know that you are engaging in a service call. An agent is going to send you an email to gather some additional details and assist. Be on the lookout for it. Take care. Mike@GEA
While we're very happy to see that you love the style and features of this refrigerator, we're awfully sorry to know that you are engaging in a service call. An agent is going to send you an email to gather some additional details and assist. Be on the lookout for it. Take care. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Love this fridge
on February 21, 2015
Posted by: Shawn2105
from Homewood, IL, United States
Don't focus on price as I was before purchasing, my wife was drawn to the fridge. After some back and forth between us we purchased it, it was the best decision I made in a while. I have purchased because of price before and was not happy with the results, this time I'm glad I didnt.You will not be disappointed.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Great refrigerator but could use some improvements
on February 9, 2015
Posted by: CappyGirl72
from So Cal
I had a white GE Profile Side by Side for the past 14 years that never failed me, worked great, but stayed at my house when it was sold this summer. My husband wanted the french door stainless in our new place, so we upgraded to this Cafe model since it was the same price as the Profile. We absolutely LOVE the hot water dispenser, as it was something neither of us thought we needed but has become so convenient, even my kids can use it to make their own hot cocoa and tea. It does pose a few challenges to me, as the freezer drawers do not compare (for me) to a side by side. The drawer on top is level and good for smaller, not as thick freezer foods, but my complaint is with the base drawer not being flat. It does not make it easy to store many boxed freezer items well. I also have issue with the relatively small bins up in the fridge part, as we use one for fresh fruits and one for fresh veggies and there is never enough space in these to store either. The bottom drawer is great for meats and cheeses and the temperature can be changed, but the other two need to be a bit bigger for my family. There is also no egg bin included, which was a feature my old Profile came with. Also, the stainless exterior is in no way print-proof, so I have placed my husband in charge if the cleaning since it was his choice :)
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com