Customer reviews from cafeappliances.com
Caf - 27.8 Cu. Ft. French Door Smart Refrigerator with Hot Water Dispenser, Customizable - Matte Black
Average customer rating
4.3
(986 Reviews)
Rating breakdown 986 reviews
5 Stars
619
4 Stars
196
3 Stars
73
2 Stars
31
1 Star
67
85%of customers recommend this product.
(
752 out of
880)
Customer Reviews for Caf - 27.8 Cu. Ft. French Door Smart Refrigerator with Hot Water Dispenser, Customizable - Matte Black
Customer Rating
1
Very Disappointed
on October 3, 2021
Posted by: AnneF
from Pewaukee, WI
Purchased this expensive frech door GE Cafe refrigerator with many features. This past week, the refrigerator was not cooling in the large refrigerator compartment where the internal temperature is 65 degrees. Upon further investigation, the touch screen does not work when areas are pressed. We tried turning the frig off for a period of time but this did not resolve the problem. The refrigerator was purchased mid 2017 and is just ofer 4 years old. We previous had a GE profile side by side refrigerator that served us well for over 15 years.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Chris@CaféAppliances, Café Appliances, October 5, 2021
Hello, thank you for your review. We are sincerely sorry that your refrigerator is not operating properly so soon into its lifespan. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. We hope this helps! -Chris@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
AWWWESOME!!
on November 17, 2021
Posted by: Dock56
from Safety Harbor, Florida
In 44 years of marriage I have never seen my wife this excited about an appliance. She is over the moon about Cafe Fridge. She keeps finding features she likes. I now have husband points to last me through the next decade even if I am naughty!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great features, spacious
on November 26, 2021
Posted by: H R D
from Tennessee
Attractive spacious great design , dispenser is perfect, ease of filter change
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great design
on November 29, 2021
Posted by: Jim SS
from Sandy Springs, GA
We like the design replaced Kitchen Aide side by side. Nothing but problems since we bought it in 2013.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Great works so far, we love it.
on December 20, 2021
Posted by: JEG1
from College Station texas
This is great product we like it and is better than other.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Good interior space and shelving
on December 28, 2021
Posted by: Bill F
from Saint Augustine FL
Overall this unit fits our needs very well. The major complaint is that it is unable to maintain interior temperature in bot freezer and refrigerator sections washout compensating with lower settings. Both sections are 3-4 degrees above factory settings.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Mikayla@Cafe, Cafe_Appliances, December 29, 2021
Hi there - Thanks for the review. We're glad that overall you're pleased with your refrigerator and that it's meeting your family's needs. We are very sorry to hear that the temperature in the freezer and refrigerator sections are unable to be maintained.
The recommended settings are 0 degrees F in the freezer and 37 degrees in the fresh food compartment. Make sure that both the freezer and refrigerator contain a reasonable food load. This is because the items in the refrigerator absorb the cold and actually work to help the refrigerator maintain a steady temperature. Also, check to see if large containers are placed against the back wall of the refrigerator. Large containers in back may block the flow of cold air and adversely affect the temperatures in the refrigerator. Move tall items forward so they don't block the air flow.
If the above doesn't resolve the issue, make use of the warranty by scheduling service. You can schedule an appointment by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm
We're always happy to help if any questions or concerns ever come up. Thanks again! -Mikayla@Cafe
The recommended settings are 0 degrees F in the freezer and 37 degrees in the fresh food compartment. Make sure that both the freezer and refrigerator contain a reasonable food load. This is because the items in the refrigerator absorb the cold and actually work to help the refrigerator maintain a steady temperature. Also, check to see if large containers are placed against the back wall of the refrigerator. Large containers in back may block the flow of cold air and adversely affect the temperatures in the refrigerator. Move tall items forward so they don't block the air flow.
If the above doesn't resolve the issue, make use of the warranty by scheduling service. You can schedule an appointment by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm
We're always happy to help if any questions or concerns ever come up. Thanks again! -Mikayla@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Love the Hot Tap Water for Tea!
on January 6, 2022
Posted by: Carizel3
from Danbury, CT
Love the Hot Tap Water for my tea, just wish it was a bit quicker, and could heat up more than 10 ounces. Most mugs are more than 10 ounces. Also, it’s great to put in how many ounces you want it to fill, but would be great if you didn’t have to press the container against the contact for the water to come out. Overall, I am very happy with it, but I am looking forward to the few improvements I suggested before I buy my next one.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Nice looking
on January 18, 2022
Posted by: Rose 2018
from Indian land South Carolina
Nice looking refrigerator but motor in loud and leaves a lot of fingerprints
Written by a customer while visiting cafeappliances.com