Customer reviews from cafeappliances.com
Caf - 27.8 Cu. Ft. French Door Smart Refrigerator with Hot Water Dispenser, Customizable - Matte Black
Average customer rating
4.3
(986 Reviews)
Rating breakdown 986 reviews
5 Stars
619
4 Stars
196
3 Stars
73
2 Stars
31
1 Star
67
85%of customers recommend this product.
(
752 out of
880)
Customer Reviews for Caf - 27.8 Cu. Ft. French Door Smart Refrigerator with Hot Water Dispenser, Customizable - Matte Black
Customer Rating
5
Nice looking
on February 18, 2024
Posted by: LiLi1144
from East Norriton, PA
Love our new refrigerator! Love the matte finish and the amount of space.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Nice Refrigerator
on February 26, 2024
Posted by: Sequoia House
from Sussex, Wisconsin
Nice refrigerator but not as roomy as I would like. I like the water and ice dispenser on the unit and the overall look of the fridge.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
The worst experience i've had.
on February 28, 2024
Posted by: Pacdm
This unit is so noisy the fan noise is louder then the dishwasher when it runs, also this is a replacement unit the 1st was sent back unfixable after 3 service calls, when it comes to the are new kitchen this is worst decision in buying and trusting this Cafe appliance.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, February 29, 2024
We definitely want to help clear this up. We're going to share an article that goes over some of the normal sounds that can be noticed from our refrigerators. This can help you determine if service might be needed. Here is the link: (https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901).
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Nice Features with issues....
on February 28, 2024
Posted by: JPS1
from Chester, MD
I would rate this a 5 star when it was newly installed along with a whole suite of GE Cafe Line of appliances. Really like the hot water dispenser feature and other features this model has. Lots of refrigerator and freezer space. I'm giving it a 3 star rating because after 2 years the sealed compressor failed leaving us with no ice or freezer. The top part refrigeration was barely working. Tossed out $$ of food and was without ice or freeze for over 2 months. After trying for 2 MONTHS to get it fixed/serviced through GE and GE third party service company, GE finally agreed part was covered under 5 year warranty and was able to replace with same model. GE after service department/process and hold times needs to be improved!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, February 29, 2024
We're happy to see that it was able to get replaced. We're confident that the replacement will last you many years to come. You've made a great choice.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
For a café highly disappointed
on March 2, 2024
Posted by: Marmin1
from Magnolia Texas
I don’t like this refrigerator at all. It is loud and the space inside is not well designed. I would not buy it again. I actually wanted the one above it, but was unable to get due to availability. For the price of this, I expected more
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Cafe_Appliances, March 5, 2024
It is normal for your refrigerator to make sounds while in operation. Please refer to the link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Your comment regarding the space inside the unit is extremely important to us and will be considered by our product design team for review.
Your comment regarding the space inside the unit is extremely important to us and will be considered by our product design team for review.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great Refrigerator.
on March 5, 2024
Posted by: tubakercito
from Florida
Great refrigerator with good feature using WiFi to heat up water. However, I would recommend going with the models that have the beverage as its own compartment with its own handle. Sometimes it’s inconvenient to open both doors to open the beverage drawer.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Poor initial experience
on March 7, 2024
Posted by: Chuck in West Richland
The refrigerator arrived with a number of issues. Doors do not open or close as expected, but bind up in both directions. The freezer door does not properly open or close and the panel on the back was not properly attached. I have other Cafe appliances and have not witnessed such poor construction. I would not recommend this product given the cost.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, March 8, 2024
We definitely want to help with the doors not opening properly and with the freezer drawer. For the best assistance, we suggest scheduling service. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm).
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Pretty on the outside. Not worth the money.
on March 8, 2024
Posted by: Momof5kids
from UT
It works fine and looks pretty. However, the ice gets stuck. The buttons on the front stick. The heated water only fills a tiny cup and takes forever to heat! We bought it to match our other cafe appliances, but I wish every day that we had gone for the cheaper and more functional models we were looking at. The bells and whistles of the cafe fridge are not worth the extra money.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, March 12, 2024
We want to help with the ice getting stuck. We're going to share a link to our article that goes over tips that can help. (https://products.geappliances.com/appliance/gea-support-search-content?contentId=17042). Also, for the hot water not heating quickly. We suggest checking to see if the filter is needing to be replaced or that the water pressure (<40 psi).
Written by a customer while visiting cafeappliances.com