Customer reviews from cafeappliances.com
Caf - 27.8 Cu. Ft. French Door Smart Refrigerator with Hot Water Dispenser, Customizable - Matte Black
Average customer rating
4.3
(986 Reviews)
Rating breakdown 986 reviews
5 Stars
619
4 Stars
196
3 Stars
73
2 Stars
31
1 Star
67
85%of customers recommend this product.
(
752 out of
880)
Customer Reviews for Caf - 27.8 Cu. Ft. French Door Smart Refrigerator with Hot Water Dispenser, Customizable - Matte Black
Customer Rating
5
Nice efficient refrigerator; controls effective; s
on December 20, 2023
Posted by: Pbc69
from Illinois
Well organized shelves and well lit. Panel for water, ice delivery, and hot water delivery are excellent.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Exquisite!
on December 21, 2023
Posted by: GinaB
Overall function, design and features of this refrigerator is worth every penny.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Big Pros and Big cons
on December 24, 2023
Posted by: Allexx46
from Oregon
Pros: Great ice maker. All in door! Probably best in industry. Very pretty outside and in. Good lighting. Quiet.
Terrible organization in doors, both top and bottom interior. But worst part is the doors are as harder to close than a commercial walk in cooler. It's 2024 and gravity close should be standard. These doors take substantial effort. I have to get alarmed and walk back to re-close 50% of the time. Thank god for the loud door alarm. WiFi is good because I guess I need to be buzzed on my watch when the door is open. I'm getting trained but I am used to smart and simple.
Wife and I are talking about returning it.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, January 8, 2024
Hello - Thank you for taking a moment to reach out and share your experience. We're glad you are enjoying the icemaker and appearance. However, we are sorry for the doors not closing properly.
We definitely recommend checking to make sure that the refrigerator is completely level to the ground. This can help with the doors closing fully. Also, if you are still having issues after checking that, we recommend getting one of our technicians out to check this. We're confident that they can get this resolved. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.cafeappliances.com/support/schedule-service).
Let us know if you have any other questions, we're always happy to help. - Jonathon@Café
We definitely recommend checking to make sure that the refrigerator is completely level to the ground. This can help with the doors closing fully. Also, if you are still having issues after checking that, we recommend getting one of our technicians out to check this. We're confident that they can get this resolved. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.cafeappliances.com/support/schedule-service).
Let us know if you have any other questions, we're always happy to help. - Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great features
on December 30, 2023
Posted by: Oscaralexander
from Long island, new york
Love the refrigerator specially when you have little kids and teenagers thar always forget to close the doors. They have a sensor that warns you about the door being open and also no more being ice from the store and save me on the electric bill also
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Precise Fill Takes it Over The Top
on January 3, 2024
Posted by: Cooper 1969
We love the precise measurement feature of the water dispenser. The fridge is laid out well and enough space for all of our food.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Boozie Refrigerator
on January 3, 2024
Posted by: Pinnacle 1
I love the techy features. My favorite is regulating the amount of water distributed.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
New Cafe French Door
on January 3, 2024
Posted by: RHF1
I love my new fridge. I replaced an almost 11 year old Cafe French Door Refrigerator that died with this. I like the newer configuration of shelves on the doors. My only complaint is that the plastic film that was covering the stainless steel on the doors is almost impossible to get out. There are small bits of plastic visible in the seams and I don't want to scratch the doors getting out these small pieces.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
1st one was a lemon.
on January 8, 2024
Posted by: Ricric
from Falls church, va
1st one required 8 technians to repair in the 1st 9 months. This is day 1 on replacment and hope no issues.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, January 19, 2024
Hello - Thank you so much for connecting and sharing your review. We're sorry to hear about the numerous issues you've had. That is never something we want or expect.
With this in mind, we are going to forward this feedback over to our product team to review. That way we can start looking for improvements we can make for our models going forward. Again, we are sorry for letting you down. - Jonathon@Café
With this in mind, we are going to forward this feedback over to our product team to review. That way we can start looking for improvements we can make for our models going forward. Again, we are sorry for letting you down. - Jonathon@Café
Written by a customer while visiting cafeappliances.com