Customer reviews from cafeappliances.com
Caf - 27.8 Cu. Ft. French Door Smart Refrigerator with Hot Water Dispenser, Customizable - Matte Black
Average customer rating
4.3
(986 Reviews)
Rating breakdown 986 reviews
5 Stars
619
4 Stars
196
3 Stars
73
2 Stars
31
1 Star
67
85%of customers recommend this product.
(
752 out of
880)
Customer Reviews for Caf - 27.8 Cu. Ft. French Door Smart Refrigerator with Hot Water Dispenser, Customizable - Matte Black
Customer Rating
2
Call the repairman!
on January 8, 2021
Posted by: Renn
from Peoria, Illinois
We have had our Cafe refrigerator for close to four years and have had a repairman out to fix it six different times. With the cost of this appliance, it is too expensive to start over with a new one. We will never purchase a GE appliance again.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Mikayla@Cafe, Cafe_Appliances, January 11, 2021
Hi there, Renn - Thanks for the review. We hate to hear of the trouble you've had with your refrigerator. This certainly isn't the owner experience we would want for you and we apologize for any inconvenience. We would be glad to assist in any way we can. Please feel free to reach out to us on our social media pages or at the "Contact Us" link on our website. Thanks again for the feedback. We hope to hear from you! -Mikayla@CAFE
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Terrible display and water dispenser
on January 25, 2021
Posted by: arthur2000
from San Mateo, California
After buying this product, only 3 months in the touch on the display stopped working so could no longer change temperature or any other settings. Additionally, the fact that one needs to hold the button on the back to get water does not make sense after setting a designated amount to dispense. Others allow you to set an amount then it dispenses the amount on its own.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances, January 28, 2021
Hello arthur2000-We are so sorry to hear you are having this issue with your refrigerator. We can understand your frustration when an appliance doesn't meet your expectations. Your refrigerator has Precise Fill feature which eliminates the need for a measuring cup. It allows you to use any container when you are baking to get just the amount of water needed for your recipe. It isn't the same as the hands free autofill. If you have any issues, we recommend taking advantage of your warranty and reach out to GE Consumer Service at
1-800-432-2737. We appreciate your feedback and will be sure to share this with our engineering and design teams. Joyce@Cafe
1-800-432-2737. We appreciate your feedback and will be sure to share this with our engineering and design teams. Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Lots of Space for Fresh & Frozen Foods!
on March 27, 2021
Posted by: Evie17
from Raleigh, NC
We selected this refrigerator based on the amount of space available for fresh and frozen foods. The vegie and fruit drawers, as well as the frozen compartments are extra large. However, we would have liked to have more space available in the refrigerator for taller items. Also the door storage space on the left side of the refrigerator is almost unusable.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Fridge I had to settle for due to limited inventor
on March 31, 2021
Posted by: Markscamp
from Royal Palm Beach, Florida
I bought this refrigerator over a month now, and so far it’s working as expected. The hot water heater option however is almost useless given the time it takes to get the water to the set temperature. It’s quicker using the electrical kettle to heat water. Other than that, it’s cooling as normal.
I would recommend this to a friend!
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances, April 2, 2021
Hello- Thank you for taking the time to share your review. We are sorry to hear this isn't the refrigerator that you initially wanted. It is a beautiful model and we are so glad it is cooling well for you. We appreciate your feedback in regards to the hot water on your dispenser. There is a a child safety mechanism for the hot water feature.
Please see the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18018
We hope that you will enjoy the refrigerator and the hot water dispenser the more you use it. If you have any questions in the future, please don't hesitate letting us know. We are always happy to help! Joyce@Cafe
Please see the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18018
We hope that you will enjoy the refrigerator and the hot water dispenser the more you use it. If you have any questions in the future, please don't hesitate letting us know. We are always happy to help! Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Gorgeous
on April 21, 2021
Posted by: RRFW
from Denton, TX
I like the copper handle option - hot water available through the door is also great
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Some great things, some disappointments
on April 29, 2021
Posted by: FButler
from Vienna, VA
The fridge looks amazing and is spacious. We did not realize that this model does not have the option to add an additional icemaker until we tried ordering the "missing part". Major disappointment. The water dispenser does not have a filling sensor and without that the precision filling option in the menu makes no sense to me. What is the point in setting 32 oz for a large pitcher if I have to hold the pitcher against the back plate anyway and therefore can watch when it is full?
The doors are not self-closing so you always have to give it an extra push to make sure they close completely. On the other hand, when I open the doors with too much joy, they fling open fully and bounce.
Super pretty fridge but missing some practical features.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Guy@Cafe, Cafe Appliances, May 5, 2021
Hello there, we appreciate you reaching out to us with your honest feedback. We can assure you that we'll be taking these comments into consideration for future reference and we're wishing you the best.
Guy@Cafe
Guy@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
It's Ok...
on August 13, 2021
Posted by: ZPhoto
from Denver, CO
It's a nice fridge but the packaging it came in was nightmare to take off...they used this green film material in all the cracks that took weeks to get out. Also, the ice dispenser spits ice everywhere...you really have to put your glass right up underneath it or there will be ice all over your floor. All in all its a nice fridge but a little on the small side on the interior...it takes up a lot of space on the exterior.
Response from cafeappliances.comBy Kelsey@Cafe, Cafe, August 17, 2021
Hi there - it's great to hear that, overall, you are satisfied with this awesome refrigerator!
However, we apologize for the issues you faced during installation, that the ice dispenser doesn't admit ice as precisely as desired, and for the capacity of the unit. We can see how discouraging this must be and we understand your disappointment.
We will certainly be passing your comments along to our refrigeration design team for consideration with future models. Your insights are very valuable to us and we are so grateful to have you as a member of our Café Appliances family.
Reach out to us if you have any questions or concerns in the future - we are always happy to help. Take care, Kelsey@Café
However, we apologize for the issues you faced during installation, that the ice dispenser doesn't admit ice as precisely as desired, and for the capacity of the unit. We can see how discouraging this must be and we understand your disappointment.
We will certainly be passing your comments along to our refrigeration design team for consideration with future models. Your insights are very valuable to us and we are so grateful to have you as a member of our Café Appliances family.
Reach out to us if you have any questions or concerns in the future - we are always happy to help. Take care, Kelsey@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
GE Cafe French Door
on August 25, 2021
Posted by: Bootsie
from Broken Arrow, OK
The refrigeration space is a bit disappointing, and not as roomy as what I was used to. However, I am making it work! The freezer space is a bit larger, and that is appreciated! The cafe features on the front are very nice. The ice and water are dispensed quickly, and the ice maker is operating flawlessly! The refrigerator is very attractive on the outside. All in all, I have given a 4-Star rating!!
I would recommend this to a friend!
Response from cafeappliances.comBy Sarah@Cafe, Cafe_Appliances, August 26, 2021
Hi there, and thanks for reaching out to us about your experience with your French-Door refrigerator. We're so glad to hear you like the look of this attractive model, and that the freezer space and icemaker are working great for you! We do regret that you were a bit disappointed in the refrigerator capacity, and will certainly send your feedback on that matter to our Design team for review. We are happy to help if you have any other questions or concerns! Best wishes! -Sarah@Cafe
Written by a customer while visiting cafeappliances.com