Customer reviews from swann.com
Swann - Indoor/Outdoor 1080p Wi-Fi Wireless Security Camera - Black/White
Average customer rating
3.2
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
23
4 Stars
7
3 Stars
5
2 Stars
6
1 Star
19
45%of customers recommend this product.
(
21 out of
47)
Customer Reviews for Swann - Indoor/Outdoor 1080p Wi-Fi Wireless Security Camera - Black/White
Customer Rating
4
Great Product
on June 9, 2022
Posted by: Herschel
I have three of these outdoor cameras and they all work perfectly. I had no issues setting them up on my WIFI and am able to monitor activity around my house when I am away. I travel internationally alot and have never had any issues. My only complaint is that there isn't a Windows app for my Surface, otherwise I would give it 5 stars.
Written by a customer while visiting swann.com
Posted by: SmokNDave
Verified Purchase:Yes
Received one camera that was dirty with smudge marks and greasy finger prints and without a protective film on the face.
Received the other camera that was still registered to a previous user and had to spend my time figuring it out and having to call Tech Support to troubleshoot it and request for it to be reprogrammed/unpaired.
Received the other camera that was still registered to a previous user and had to spend my time figuring it out and having to call Tech Support to troubleshoot it and request for it to be reprogrammed/unpaired.
Response from swann.comBy LV, Swann Team, August 8, 2024
Hello SmokNDave,
We are sorry to hear about this. This is not the service we aim to provide. We see that our support team was able to assist you and again we apologize for the inconvenience. lease visit our support page or contact us over the phone for further assistance.
https://support.swann.com/s/
For real-time support, check the numbers below:
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
We are sorry to hear about this. This is not the service we aim to provide. We see that our support team was able to assist you and again we apologize for the inconvenience. lease visit our support page or contact us over the phone for further assistance.
https://support.swann.com/s/
For real-time support, check the numbers below:
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Customer Rating
2
Doesn't record as advertised
on February 3, 2023
Posted by: Hhhh111222333
The camera will not automatically record when it detects motion (but can record when manually triggered and playback these clips ok; and will send notifications when it detects motion ok)
Response from swann.comBy LV, Customer Support, February 6, 2023
Hello there,
Thank you for your feedback. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. Our support team will gladly assist you in optimizing your camera settings to your needs and assist with any other issues you may experience with the product. You can visit our support website at:
https://support.swann.com/hc/en-us
For real-time assistance, we recommend calling our phone support hotline at your earliest convenience. Please check the numbers below.
USA/Canda: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Please let us know how we may further assist you.
Thank you,
LV
Swann Team
Thank you for your feedback. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. Our support team will gladly assist you in optimizing your camera settings to your needs and assist with any other issues you may experience with the product. You can visit our support website at:
https://support.swann.com/hc/en-us
For real-time assistance, we recommend calling our phone support hotline at your earliest convenience. Please check the numbers below.
USA/Canda: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Please let us know how we may further assist you.
Thank you,
LV
Swann Team
Written by a customer while visiting swann.com
Posted by: Cjlp
Verified Purchase:Yes
Working ok
Written by a customer while visiting swann.com