Customer reviews from swann.com
Swann - Indoor/Outdoor 1080p Wi-Fi Wireless Security Camera - Black/White
Average customer rating
3.2
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
23
4 Stars
7
3 Stars
5
2 Stars
6
1 Star
19
45%of customers recommend this product.
(
21 out of
47)
Customer Reviews for Swann - Indoor/Outdoor 1080p Wi-Fi Wireless Security Camera - Black/White
Customer Rating
1
The camera does not record when motion detected!
on July 12, 2020
Posted by: alexander
from Poole
Frequency of use:Daily
So i have only just purchased the camera and i cannot get it to record when it detects motion. The camera will send a notification to my iPhone however it doesn't record who or what is there when motion detecting. Also i have experienced a big issue with the app trying to run smoothly because when i click on the camera storage option in settings the app will crash. The product itself is great but its a big shame that the App does not work properly.
Not too sure why such a big company like Swann would get people to move to an app that isn't working properly and clearly hasn't been tested or trialled out by their own team.
Not too sure why such a big company like Swann would get people to move to an app that isn't working properly and clearly hasn't been tested or trialled out by their own team.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , July 16, 2020
Hello Alexander,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi 1080p Outdoor Security Camera. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal mix of detection.
Please contact our support team if you require further assistance.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi 1080p Outdoor Security Camera. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal mix of detection.
Please contact our support team if you require further assistance.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Forced Software Update Broke Both Cameras
on June 24, 2020
Posted by: SwannSucks
from Australia
Frequency of use:Daily
Do not purchase this or any Swann product. Having two of these cameras installed, Swann forced a software update to make it work with some new app they were releasing. This update completely bricked one of them, and made the other work for live-view only and would not record. Not to mention the software experience was awful and slow. I ripped them down, returned them to place of purchase and bought a Ring camera instead. Never returning to Swann.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , June 26, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi 1080p Outdoor Security Camera. Recently the external supplier of the SAFE by Swann app ceased trading, putting the continued operation of many Swann devices at risk. Our team has been working diligently to re-engineer those devices, & transition our customers to the new Swann Security app. We appreciate your understanding & patience at this time, & thank you for your support.
If your cameras have become defective due to the most recent migration please contact our support team.
We hope to address your concerns in an effort to earn your improved rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi 1080p Outdoor Security Camera. Recently the external supplier of the SAFE by Swann app ceased trading, putting the continued operation of many Swann devices at risk. Our team has been working diligently to re-engineer those devices, & transition our customers to the new Swann Security app. We appreciate your understanding & patience at this time, & thank you for your support.
If your cameras have become defective due to the most recent migration please contact our support team.
We hope to address your concerns in an effort to earn your improved rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Camera review
on November 7, 2018
Posted by: Julian A.
This is easier than their earlier cameras to setup and connect to the router. I used a wireless connection as it is being used as an outdoor camera and to cable would have been difficult. The instructions were easy to follow and the app once downloaded found the camera and was connected in minutes. There’s no instructions for the app but it is quite straight forward and logical to use. Has a good infra red image and is on a slow internet (4mb down and .8mb up) but still has a good streaming image with sound.
Written by a customer while visiting swann.com
Customer Rating
5
Excellent product.
on April 29, 2019
Posted by: Colin
from Hervey Bay
I brought it's camera around 2 months ago and could not fault it in any way. I was very impressed by the clear vision at night. I could even look at my home (Live) from Hawaii while on holidays
Now looking at buying another camera for the back yard. Thanks Swann.
Now looking at buying another camera for the back yard. Thanks Swann.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
2
Wi Fi failure
on February 9, 2020
Posted by: ChrisG
from Byron Bay Australia
I purchased this camera 12 months ago and it worked well initially so I purchased more swann products. I have just changed by WiFi router and am unable to to connect the camera since it no longer transmits a WiFi signal. The blue pairing light flashes but no Swann WiFi signal can be detected.I guess a component failure and quite disappointing. Unable to find a user manual to download and investihate further
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , February 10, 2020
Hello Chris,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Wifi Outdoor Camera. Oh no! This is a perfect case for our technical support. Your unit will need to be paired with your new network.
Please contact us as we can be sure to further assist.
https://www.swann.com/us/contact-tech-support
We look forward to having you connected within a few minutes to help earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Wifi Outdoor Camera. Oh no! This is a perfect case for our technical support. Your unit will need to be paired with your new network.
Please contact us as we can be sure to further assist.
https://www.swann.com/us/contact-tech-support
We look forward to having you connected within a few minutes to help earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
It was fine until the latest firmware / new app. now it is junk and no technical help
on June 16, 2020
Posted by: dick from cornwall
from UK
Frequency of use:Daily
installed it, it worked fine, 3 days later installed the new firmware and the new app. It is now rubbish. You cannot manually record any more - that feature has been removed. The playback is now jerky, goes fast, then freezes and runs for a much shorter time. too short to really use it. The live camera feed is much slower to load if it loads at all which it now often does not.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , June 12, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We’re sorry that this app has not lived up to your expectations. We appreciate your feedback & want to let you know that it’s being listened to by our entire company, & our teams are working hard to solve the issues you & others have raised. We release frequent updates to this app & include as many improvements as possible with every new release.
We’ve built a website to make it as easy as possible to move apps. You can find full details to help with this move at www.swann.com/safe-by-swann-upgrade By using our portal you will not need to unpair cameras from the old app or pair to the new one, we will automate this for you. If you have any issues, please contact us on migration@swann.com
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We’re sorry that this app has not lived up to your expectations. We appreciate your feedback & want to let you know that it’s being listened to by our entire company, & our teams are working hard to solve the issues you & others have raised. We release frequent updates to this app & include as many improvements as possible with every new release.
We’ve built a website to make it as easy as possible to move apps. You can find full details to help with this move at www.swann.com/safe-by-swann-upgrade By using our portal you will not need to unpair cameras from the old app or pair to the new one, we will automate this for you. If you have any issues, please contact us on migration@swann.com
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: kenneth h.
Verified Purchase:Yes
Very good easy to install very wide viewing angle recently had power off for about one hour and the cameras came back on no trouble very impressed.
Written by a customer while visiting swann.com
Customer Rating
5
Excellent Camera
on March 23, 2019
Posted by: Colin
from Hervey Bay
Camera arrived 3 days ago. Easy to install and operate. Great camera vision day and night.
I would recommend this to a friend!
Written by a customer while visiting swann.com